We hired H&M Catering for our wedding. We had tried the food, and they came highly recommended... I have never been more disappointed by the service provided on the day of. In the week leading up to the wedding I talked with the catering manage...r, Jill, and we went over times... indicating they needed to be AT the venue (our home) no later than 5:45 for a ceremony starting at 6, that they would have to drive past the ceremony location. At 6:06 (photo proof available of the phone conversation available upon request) we called them as they were still not present, and were informed they were “just down the road”. As they were significantly late at this point we requested they hold off so that their catering vehicle was not part of the ceremony. It was ALL downhill after this. We had held off the ceremony because they were late and were hoping they’d show in just a few minutes, in the end resulting in a delayed dinner. By the time dinner was served, nothing was ready. The tri tip wasn’t out, the salad wasn’t out, the cobbler wasn’t out- I approached the caterers and was greeted with more disrespect than I have ever experienced from someone I would have professional expectations from; a simple apology would have gone so far, but from the servers I received nothing of the sort and was greeted with disrespect... the most pretentious people I have ever been stuck with dealing with... come to find out, one of them is their lead... what a crying shame. So many of our guests did not get to partake in so much of the meal we were paying for- resulting in way too many left overs- simply due to an incredible lack of service. We would have been much better off serving and setting up ourselves, but did not have that prepared (why would you if you are planning on having them there to do that). My own father nearly had to cut the tri tip and one of our groomsman had to be their food runner since guests were scraping the bottom and the staff could care less and was slow and lazy when it came to restocking anything (lots of food in their truck though!).
Today, a few days after the wedding, we were on the phone with them numerous times throughout the day trying to discuss a reasonable option to rectify the situation... on a $4000+ bill, the maximum they could do is forgo the predetermined gratuity ($150, and had they provided any sort of reasonably expected service would have been significantly more) . So much of the food was not AVAILABLE to guests due to their incredible lack of service, but that is clearly of no concern to them.
Such unprofessional service for what should have been a great meal... 10/10 would NOT recommend. I urge anyone who is looking for a catering service to look elsewhere. Appalling.