Though a gorgeous venue and outdoor ceremony, the managers of Historic John P. Furber Farm, Wayne and Angi Butt, truly put a damper on the bride and groom's enjoyment of planning a wedding, as well as enjoying their big day. I have three instan...ces I would like to share that I think capture the unprofessional, undeserved customer service that the bride and groom received during their wedding planning and day of.
About 3 days before the wedding, I was with the bride when she sent a simple, polite, confirmation email about to Angi regarding the lighting. In a matter of seconds, she received reply that the bride was "driving me crazy," but proceeded to answer her initial question. No bride or groom should ever receive such an unprofessional, rude reply from a business that is not only hosting their big day, but that is also receiving likely a large payment from the bride and groom. Of course the marrying couple will have many questions to ensure their day is exactly how they want it to be, so I was shocked at how inappropriate Angi's response was.
A second instance of where I have witnessed unprofessional customer service at Historic John P. Furber Farm that was toward the bride happened the day before the wedding, as we were there to set up and decorate. When we entered just after 11am, the alarm on the barn went off, so we needed to contact someone to help us reset it. When the bride attempted to contact Angi over Facebook Messenger, the app would not allow her to send a message (it said "this person isn't receiving messages from you right now"). When we went through the groom's Facebook Messenger, there was no problem contacting her. Because of this, we suspected she blocked the bride from contacting her. Then, at the end of the wedding the next day, Angi told the bride that she, in fact, did block her because "she couldn't deal with her anymore." To me, this is such a major disappointment for an establishment to be represented by such poor customer service, let alone be a dark cloud over someone's happiest day. What business condones representatives the option of "not dealing" with people? Wedding venues need people for business. These actions were totally inappropriate and unprofessional.
I also witnessed some extremely unprofessional behavior on the part of the owners during the close out of the event. While hurriedly packing up food, decorations, and belongs, as we knew we were on a timeline to get out by midnight, unprofessional language and gestures were used. The bride was reduced to tears on her wedding night. No newly wedded couple or guest should leave their happiest day totally offended, upset, and disappointed by the wedding vendor.
Granted, I only know a side of this story through what I have heard from the bride and groom, and from what I witnessed the week before and day of the wedding, but it is enough for me to never give them my business and discourage others to give them theirs. Though I've seen mostly positive reviews of this venue (as it is in a beautiful setting), I believe these instances represent totally unacceptable customer service for me to ever consider giving them business for my wedding, and I highly recommend future marrying couples to cautiously consider the Historic John P. Furber Farm for future weddings.