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Shower & Party Dresses, Wedding Dresses
Private Appointments Available
Jewels On Pacific Avenue Reviews
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Reviewed On 9/17/2020 by Jessica R
This shop is a Santa Cruz gem with *exquisite* dresses and absolutely gorgeous jewelry.
I have always had wonderful, attentive customer service, and I'm always happy to support this small, local, very special business.
Reviewed On 4/21/2017 by DO NOT Shop H
I do not recommend Jewels on Pacific. They have no etiquette on CUSTOMER SERVICE!! The manager of the store will make it known by arguing with you!
1. Michelle will always be running late and always has an excuse.
2. You can't get a hold of t...
he store. I've tried
(831)239-7197, (831)420-1441, (831)600-6819.
3. Unorganized, your information will be scattered on the desk.
4. Employees don't know what's going on with your order
5. The dresses Michelle orders are hit and miss on fitting. She ordered an XL for a bust of 36in.
It seems that Michelle who is the buyer and manager is running the entire show. Whom, easily gets overwhelmed and has a trillion excuses.
I decide to show up after 4 unsuccessful attempts to reach them. Michelle starts arguing with me, with customers in the store, as to why didn't I come in sooner instead of calling. I argue by saying, " where is the COMMUNICATION. I've been trying to reach the store with no success. And I'm being yelled at because I didn't show up" If that was the case why wasn't I called to be reminded. Her response, "I don't need to call you."
If you plan on making an order from a catalog I DO NOT RECOMMEND THIS PLACE. The manager has NO ETIQUETTE on treating her customers. No matter the situation SHE is RIGHT and the CUSTOMER is wrong.
Reviewed On 7/28/2012 by Jillian S
Jewels on Pacific was the very first place I went looking for a wedding dress. I went with my mom and maid of honor way in advance of the wedding, just for fun. I didn't expect to walk out of there with a dress, but after trying just a few on I...
found one that was completely perfect! Everyone there was so nice and helpful and the dresses were beautiful. My dress cost less than $1000 but was completely gorgeous and unique - I still haven't seen another one that compares. This is not a chain store but a small local boutique - I highly recommend that any brides-to-be in the area check it out!!!
Reviewed On 10/02/2010 by Amanda M
This shop is a gem! The service is absolutely magnificant, lovely, amazing. They made me feel like a beuatiful princess and guided me through the process of trying on dress after dress, offering encouragement and smiles. Their jewelry is beauti...