I don't know where to begin. I go tanning at Fake and Bake and the owner Jenelle has always been nice and polite however my wedding day experience was a disaster! At the trial hair appt I had with her things were going well. I was telling he...r what I like and didn't: wanted to keep my natural curls but with an up-do for the wedding and wear minimal makeup, etc. She appeared to have some comments with a touch of rudeness to them. I figured she was having an off day and thought nothing else of it; everyone deserves to be cut a little slack now and again. It was more like a foreshadowing of the big day. Wedding day arrived and she started by doing my makeup. I was pleased with everything, especially since it was light and natural colors as I do not love makeup. I went to the restroom and I noticed my eyelashes looked stringy/clumped together, not having each lash defined and prominent (we all want them to look like the commercials and I wear mascara daily and can do a better job). When I went back in and said something to Jenelle you'd have thought I spit in her face and called her every curse word in the book. She took it personally. I literally said, "I don't like the mascara, it looks clumpy, what can we do about it?" Well then she started making comments to me, in a rude manner, and said that I should just wiped everything off and not wear any makeup. When I tried to explain I liked it, just not the mascara, again came the tone along with a facial wipe and, "I don't like this attitude you're directing towards me right now," and then she WALKED OUT OF HER SHOP!! She took a few minutes (God only knows why she needed them) and then returned with the same snide attitude. She took the comment way beyond personal. I don't want to forget that upon returning and talking about how we should do my hair she told me that I needed to not sweat the small wedding day stuff because her friend was just diagnosed with uterine cancer and so this was nothing. I get that, I really do it was not the biggest problem in the grand scheme of things---but I should have said was that she needed to step off because I'm SURE she got her perfect wedding and that I've actually lost many people in my family to cancer battles who would not be able to join me in my special day. Who is she to down play my wedding day?! Not only did she make me feel like shit, but the fact that she didn't find her behavior unprofessional, nor did she apologize, at all astounds me! If I had any other options that day I would've walked right out! I refuse to step foot in the establishment again after being treated this way!
Just in case you're questioning I was no bride-zilla, I was about the furthest from it. All was well until I sat in her chair.... beware!