LBR Bridal (Luxe Bridal Rack)

ss was a total disaster when Maria said there would be no problem with custom options (which I paid 3x the price for). I had to fly the seamstress to my wedding destination week of the wedding and the dress still looks awful - creases in the dress in my photos - so bad the photographer had to try to position my husbands hand to cover them up in pictures. The seamstress even said “she warned Maria these Yaniv Persey dresses were bad many times before”. Yet Maria promised a custom option would be no issue. Run to another store and save yourself the time, money and disappointment on your wedding day.

a great experience picking and purchasing my dress with Dana. She was experienced and knew how to work with my body shape. After purchasing was where my troubles began. I had two options keep my dress and do in-house alterations or seek an external business. I thought inhouse while more expensive would better guarantee level of care and ownership for the final result and delivery. I was wrong. The owner forgot my first alterations appointment with the only comment “hmm I am usually better at this” and asked me to verify by showing the email confirmation. She asked me and my party to return 1.5 hours later as they only do alterations on Mondays. Here is where I would like to clarify my experience was tarnished by the owner, not the seamstress she was very fast I felt was competent and great at her job. My second appointment was supposed to be when the dress would be complete with all major changes in time for polishing and final pick up. I arrived late due to traffic but my sisters were already there and had to listen to them badmouth me about lacking respect when in truth at least I remember my commitments. The dress was far from ready and the panic set in to make the timing they promised a year in advance. With the dress for 4+ months delivered and in their care. The 3rd appointment happened in the time after many extraneous conversations and pushing to make it in time for me to travel on a date always documented. Apologies were exchanged but the relationship at that point was tarnished beyond repair. The owner Maria in my experience left me and my family disrespected, unseen, and undervalued. She said this was so much more than a business to her and I believe it's true, I think she's lost in the pursuit of growth the empathy that yes this is her everyday but for me, it's my once in-a-lifetime.

I ended up with a gorgeous gown that I cannot wait to get.

feel so comfortable. She had such helpful suggestions for alterations, ways to cut costs on the dress, and was very conscious of my budget. I worked with her twice and would recommend her to anyone looking for a dress. She made my dress shopping stress-free, exciting, and so special.

y on any dresses because I can’t get them past my hips, at 5’4 , 160, 36.DD, I wish the boutique or its associates would say, I’m Sorry.. non of our sample dresses will fit you. I was ready to spend $5000 on my dress, but neither the associate or the selection gave me that choice. and- although I got the “ we can order your size” my “stylist” didn’t know the style shape of the gown I barely fit into, nor did she really try to sell it to me, by adjusting the straps, playing with the skirt. Truly, she just wasn’t interested. .

ick and alteration turnaround was speedy as well. The bustle was not fully hemmed which was the only issue I had but I should have checked that before I left. I recommend them 100% for your bridal gown needs. Prices range quite a bit so you should be able to find something in your budget. They also give 5% off if you buy the first time you try! Thanks LBR!

for my alterations and have zero complaints - great job!

my appointment about a month later. We are doing some customization to the dress and I can't wait to wear it! Thank you Maria and Keturah for making my dreams come true!!

he time! I ordered my dress in February 2021 and it arrived in July 2021 - this was exciting as I know there have been so many delays from the ripples of COVID. I recently moved out of the city but was in town when I got the email and there were no gown pick-up appointments available. Maria was very accommodating and was able to get me in. I cannot wait to wear my beautiful Eva Lendel gown on my wedding day!

ith 1 dress last year. With the vaccine and Covid restrictions lifting I was excited to finally dress shop. LBR was one of 4 areas in the county that carried the designer to my dress. I called Maria in Feb to see if they could get the dress in. She said “We aren’t going to carry that designer anymore but I can still get the dress.” (I have receipts) I was doing a weekday appt. so she said could have 6 guests. I told her I was traveling from CO exclusively for this dress and she assured me she could get it. I made the appt., booked a VRBO, and invited 6 friends. I sent Maria photos/ name of the dress and confirmed my appt. for 7 people. I should have know this would be a disaster after NEVER getting a response. I had to email and call multiple times to get ahold of her to confirm she received my email. She said she “emailed me back” but she didn’t. She again stated she could get the dress but it wouldn’t be ordered until it was closer to my appt. May rolled around and I wanted to confirm my dress was ordered since communication thus far was terrible. That’s when Maria said “the owner has decided to not carry this designer so we can’t get your dress”. WHY WASN’T I NOTIFIED?! I expressed my concerns as 7 GIRLS WERE TRAVELING TO CHIAGO FOR THIS ONE DRESS. I was devastated to say the least. I told Maria she needed to tell the owner as I know this is something the owner of a small business would need to know. Maria said the owner made the decision to not carry the dress so “let me know if I want to keep the appt.” She had no empathy or compassion for the situation. Instead, she was combative and rude. IN WHAT WORLD IS THAT AN APPROPRIATE WAY TO RESOLVE AN ISSUE?! I was in tears and cried on the phone to my maid of honor. I was devastated (I still am). My maid of honor called the bridal shop and Maria said my appt. would be amazing and they would pull dresses a week in advance to replicate the style of my dream dress. (Surprise surprise- that never happened) I went to look for the owners contact info because I knew she would want to know what happened. Turns out Maria is the owner! She is just a narcissist that refers to herself in third person. I shouldn’t have kept the appt. but the Chicago trip was booked and honestly the whole situation had me mentally exhausted. I was hoping for the best. I was excited to try on dresses for the first time, we get to the appt., and the employee working was RUDE, UNPROFESSIONAL, and even dressed in slides and yoga pants. I don’t know her name because she never introduced herself. In fact, she acted like my arrival was a complete surprise. She then tried to kick out my party and said it was against policy to have 7 people even though it was confirmed 3 months prior. WAY TO SET THE TONE FOR THE REST OF THE APPT. I fell in love with a dress. But honestly the vibe was so off I couldn’t give them my money. The employee offered me a 10% discount for everything that transpired but the entire experience was so horrific, getting a free dress from them wouldn’t have made this experience any better. Wedding dress shopping should be filled with love, excitement, and happiness. DON’T RISK HAVING YOUR SPECIAL MOMENT ROBBED FROM YOU.

enough nice things about her. She really listened to what I wanted and my concerns. She offered honest advice, and she wasn't pushy! One thing I wasn't expecting during my shopping experience was how many pushy sales people are out there. Robbie never tried to pressure me into committing to a dress I wasn't ready to buy. And on top of that, I really felt she knew how to make the sample dresses LOOK GOOD. It's hard to envision what the gowns look like without someone pinning it properly, and I really think she did the best job making the gowns look the way they're supposed to. I still have many months to go before I get my dress, so I can't say much about shipping times and alterations, but the shopping experience was really lovely.

with no response back, I called the store to understand what the status of my dress was. It was only then that I was told that the store was unable to locate a tracking number for my dress with the designer. The owner told me that there were likely back-ups due to Covid but I was ONLY told this after calling and emailing the store numerous times. Covid delays are understandable but it should have been the stores responsibility to contact any brides that purchased dresses through them that they could expect delays. The only option/solution the owner offered me was the sample store dress which was 2 sizes too large and would have still costed me my deposit and twice as much in alterations. When my dress finally arrived 3 1/2 months later than originally communicated and only 2 months before my we

one month before our wedding date, and then when I returned for the second dress fitting one week before our wedding 2/4 of the agreed upon alterations had been overlooked and not even attempted. I then agreed to go to another location further away to pick up my finished dress the next day from the seamstress, and although she was very kind I was not satisfied with the quality of the alterations. The store manager did not call me back until three days after I left a concerned message about the end result, and I also never received a response to an “urgent” email I had sent the same day regarding my concerns. I felt that I was overcharged and received very poor quality alterations and this store did not care. Luckily, I took my dress for a second opinion and all of the issues were fixed and additional improvements were made and I was charged less than half of the price that Luxe charged me. Thus, I would definitely not recommend pursuing alterations here if you do end up purchasing your dress at this store.

chase the gown, Maria was rushing us out the door and would not answer any of our questions. The entire attitude changed once we made the decision. I called her the following Monday and reintroduced myself as the mother of the bride. She could not have been more unpleasant and it was as if I was bothering her. I had only called to make sure that she had the details for the changes we had made to the gown because they were not properly documented on the contract. Once we reviewed that, she assured me everything would be fine. The gown arrived about 8 months later. There were 3 different laces on the gown and the change that we had made to the bottom (and paid $1100 extra for) incorporated a completely different lace and not the lace we had asked for. Additionally, we had asked that the hem be finished in scalloped lace. It was not. When I called her, she said oh, ok, I can just send you some lace. She sent me yet a third lace, none of which matched the gown, and told me we could add it after we had the hem altered. My daughter is thin and fit and has actually lost weight since she was measured. The gown was too tight in the hips and has required substantial alterations. Additionally, the sleeves in the forearm were so tight that we had to have new sleeves made for the gown and the snaps were too small to snap properly and hold the sleeves to the armholes. The underwire in the bodice hit her across her nipples and had to be completely repositioned. We had called months ago and asked Maria to price the matching veil for us. After multiple attempts to get a response, I finally was able to reach her. She said, “I thought I told your daughter what the price of the veil was.” She had not spoken with nor made any attempt to reach my daughter. I honestly don’t know how she stays in business. Because of her rudeness, we chose not to have the gown altered by them. I highly recommend that you do NOT shop with Luxe Bridal Rack and as lovely as Yaniv Persy’s designs are, his grading is suspect and the fit was way off. Lastly, Maria charged my American Express twice for the gown. It took several weeks to rectify the double billing. Her response to me was, “Oh, you'll need to research that and send me the proof.” No apology from Maria but I finally did get the credit back on my card."

following weekend. This was their last dress so I wanted my mom to see me in it before I purchased of course. I live near Green Bay and my mom lives near Springfield IL, so Chicago is our halfway... anyways.. I put a hold on the dress and paid the $300. The lady I worked with the following weekend was very pushy when I told her I don’t know if this was my dress after all, I just felt like the other dress was more me, and she asked in a “nice way” if it was a money thing and if I couldn’t afford it. This comment upset me so much and I don’t know why, because if I liked the dress enough to put it on hold, I could afford it. It just wasn’t a good experience the second time. I definitely don’t want to hold that against her, it’s a legitimate question but not for someone who came back to try it back on after putting it on hold. Just made me very upset the way I was being told my other dress was inferior, instead of what makes me feel the happiest and a bride. Otherwise my experience went great! Parking is awful though, be careful after a snow.

by accident bc otherwise, it was LBR all the way!), but I'd highly recommend LBR to future brides for sure.

that makes you the most happy!

an Maria lol) was my stylist and she NAILED my personality, which is not easy to do! I truly thought I was going to be impossible to please, because I wanted a classic/elegant dress, but somehow wanted to add colors/glitter/craziness to my look. Exhaustive searches online showed either one or the other. Maria picked up on my energy as soon as I walked in the door and pulled together a beautiful Eva Lendel elegant dress (Margo dress without the sleeves) THEN ADDED A GLITTER CAPE (Daniel cape only, not the dress). It's so perfect, and really captures my energy perfectly! Thank you so so so much Maria!!!

didn't like. I didn't think my dream dress existed before I walked into Luxe Bridal Rack! I cannot recommend Keturah and this shop highly enough. Best experience ever, truly.

selected LBR as an option because I planned my wedding in 6 months and did not have time to buy a wedding dress at a traditional boutique where your dress takes months to get to the shop. I told the saleswoman my budget was $1700 for a dress. I found something for $1750 with tax and was pleased. The dress was already my size and the saleswoman said it fit well and would need minimal alterations (hem, some taking in at the bust, and a bustle added.) At the time I purchased the dress, I was told to make an alterations appointment 2 months before the date which seemed a little late to me, but she assured me it was enough time. No pricing for the alterations was discussed. I called the shop 2 months before the date to make an appointment and there were no appointments available until the following week when I was going out of town, so I had to make the appointment 3 weeks later than was recommended (appointments are Saturdays ONLY). At the first fitting, the alterations staff scolded me for not bringing my shoes. Maybe this is common knowledge but I had not in fact purchased them yet, and was never told to bring them. Then when it came time to discuss pricing, I was shocked to be told that alterations STARTED at $650. If I had had more time to shop around at this point, I would have chosen a different tailor. But I actually needed the dress in 3 weeks. I was shocked I was not told about pricing sooner as I was clear about my budget before I even bought the dress. The alterations staff agreed to drop the price to $450 given that the alterations were minor and I didn't have time to take it elsewhere at this point. About a week before I had to leave for my wedding, I picked up the dress and noticed there was a pin stuck in the hem line, several inches up from the bottom of the skirt. This indicated to me that the dress had not been hemmed. I called the store and the woman assured me that the seamstress had just left the pin accidentally and not to worry. I WISH I had tried WALKING in the dress after noticing this error. I was tripping on the skirt walking down the aisle and I'm convinced the inner skirt with the pin was in fact, NOT HEMMED. All in all, disappointed with the alterations but would still recommend the shop for purchasing only.

dress in the shop! I was lucky enough to have Maria, the owner, for my appointment, and she was SO wonderful and knowledgable. I ended up finding the most gorgeous and unique dress for my big day!! I highly recommend putting this shop on your list!

k and suggestions and made the experience so smooth. The alterations were great as well. I cannot recommend this place enough! Thank you, Luxe Bridal Rack! (The wedding was 7.13.2019)