I loved Jennifer (the owner's) service. She was great with me from the start. I loved working with her. Every time I called with a question she was super friendly and accommodating. I am giving Lilies a B- because I wasn't happy with the size ...of my bouquet or the bridesmaids bouquet. I asked for them to be tight, but I didn't realize how that would make them smaller. She should have mentioned this to me. The boutineers also did not hold up throughout the day. The flower fell off or died. I must say, the centerpieces were lovely (just what I asked for) and so were the arrangements she made for the church, which we also used in the reception room.