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Limousine & Sedan, Shuttle Service
Lily's Limo Service Reviews
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Reviewed On 2/16/2021 by Katelyn L
Tried 3 times by phone and one time by text to book this vendor. I received no calls back and in three days got one text asking when the wedding was. Totally unacceptable. I would rather pay more $$ and have reliable service. This is absurd. AV...
Reviewed On 9/27/2018 by kim f
This was the worst experience ever.
We received a text from the owner - Steve - 14 minutes from our scheduled pick up time that Lily's Limo was cancelling on us due to a broken bus.
Steve was a complete jerk. He showed no empathy or compas...
sion to basically wrecking our evening. We had to scramble to find new transportation for our party. Thankfully there are other more reputable and reliable limo services out there that came to our rescue.
Steve offered no help or solution to remedy the situation (This was at 8 pm on a Saturday night) Sadly, we lost the reservation for our large group as the other service was coming from Grand Rapids and could not arrive until after 9 pm. (Obviously nobody was going to drive as we had been drinking - hence the bus reservation)
Steve did let us know how lucky we were that he was going to refund us our deposit. That is a given Steve, as no service was provided.
We asked for some sort of compensation to make up for the upheaval created by Lily's Limos. Steve turned quite nasty at that point.
There are way better limo companies in West Michigan to do business with.
Reviewed On 9/26/2018 by kathy s
Absolutely AWFUL!!!!! Worst customer service ever and this is working with the owner!
Their promise to "us" as stated on their website:
For Lily’s Limos, reliability means superior performance. It means personalized, responsive service. It mea...
ns safety and comfort. It means a passion to exceed your expectations….to do more for you.
Our group reserved a bus from 8pm - 1am for a bachelorette party
What our group received from Steve (the owner) was a last minute text at 7:46 pm to tell us his bus is broke and can't make it for the 8:00 pm pick up.
As a courtesy though, he said he would be willing to refund our money.
The refund is a no - brainer Steve, not a "courtesy".
Lily's Limo completely train wrecked the evening of events. We lost our reservation for our large group at a restaurant, we had friends stranded in a town for a significant period of time, our evening of fun and celebration was impacted while we scrambled to adjust plans to be safe and find new transportation.
Lily's limo offered no help, accepted no responsibility, and offered no solutions. We asked for some sort of compensation for the girls as he completely wrecked their scheduled events for the evening and he refused. No compassion was shown at all.
RUN from this business!!
Reviewed On 7/31/2017 by Keri M
Lily's was awesome and on time. It's the third time in the past two years we've used them and they were perfect every time. Our driver, Matt, was almost always early and the bus we used was perfect and clean.
Reviewed On 6/22/2017 by Nick B
This company has the worst customer service I have ever witnessed. They take days to get back to you. Our driver was 15 mins late to our wedding and hit 2 cars in the parking lot while trying to get out. There was an easy way out!!! We had pai...
d for a 1.5 hour time slot and only had 40 mins left after he finally got us out of the parking lot. We had to miss 2 of our stops and our photographer was rushed. When I asked for a refund of our money I was ignored. After a few days I was finally offered 50 dollars off my 700 dollar bill. WOW!!! I still have not seen that sorry excuse of a refund nor have I heard back for 2 weeks. STAY AWAY
Reviewed On 11/09/2014 by Knottie38397897
Lily's Limo did an amazing job! Initially we had a little difficulty getting a hold of them, but once we did they did an awesome job confirming with us a couple weeks in advance then again the day before. Our driver arrived early, was excepti...
onally good, and polite. He helped all the women in and out of the vehicle and did an awesome job keeping us on time. We were evening running over on our finish time and the driver did not hassle us to hurry or anything. The limo was clean and very nice inside. We will definitely hire them again for another event!
Reviewed On 6/27/2013 by Tara B
We had the white Hummer limo for our wedding and had so much fun in it! The driver was great, even as we stopped multiple times for pictures and such. I would recommend Lily's to anyone and will definitely be using them for any future limo need...
Reviewed On 8/10/2012 by Jill I
I did a lot of shopping around, and Lily's Limos was the most affordable place I could find in my area. They are very flexible and service was great. Only complaint - air conditioning was only working in the back half of the limo on a 90+ degre...
Reviewed On 6/20/2012 by Susan P
For our wedding we wanted a limo that could hold all of our wedding party to take us to a few spots after our wedding to take pictures. We used Lily's Limobus and it worked out perfectly. It was a beautiful nice new bus and fit our wedding part...
y of 22 people. The driver was very professional and patient, he showed up early and made as many stops as we wanted. We brought a drink cooler on the bus so it took up about two spots on the bus which was fine for our group but a larger group might need to squish a little to fit everyone and a cooler. Overall we are so happy we chose Lily's Limo they were so easy to work with.
Reviewed On 6/19/2012 by Tony D
Lily's Limo was a great limo company to work with. We booked our limo very last minute and they came through for us! The driver even made a special stop to grab water for someone in the party that was pregnant! Top notch! Would definitely recom...
Reviewed On 11/03/2011 by Erin K
Our wedding finished a little ahead of schedule, so we asked the limo to pick us up early. He arrived 5 minutes before his previously scheduled time, and still had to stop and get gas. We spent 10 minutes of our limited time waiting while he ...
filled up. Had we not called, he would have definitely been late.
It was a little warm in the limo, but on at 80 degree day, I imagine that's to be expected. He also did not know his way around very well, and relied on the photographer to give him directions. The wedding party didn't really notice, and we still definitely enjoyed ourselves.
Reviewed On 8/29/2011 by Allison W
We rented the limo for only 2 hours but it was worth the money for those 2 hours. I thought that it was quite expensive when I first booked but in the end we had such a blast in that limo. It was a 20 passenger, white hummer. Our driver was ...
wonderful. He pulled over when ever we need to stop to smoke. The only bad thing about the limo was that the sun roof leaked. It normally wouldn't be a problem, but it just happened to be pouring down rain for the entire ride.
Reviewed On 10/25/2010 by Jennifer F
We had some difficulties getting a hold of the people at Lily's to initially book the limo... which was concerning. Once we were able to get a hold of them on a consistent basis, things were much better. We were able to meet with them early i...
n the week to drop off beer and champagne. The Navigator limo was very nice inside.