We hired Travis to do our wedding photos and then added on engagement photos as well. The issue came with the engagement photos. We decided to reserve time at a venue we loved for the photos and had the photo start time set for noon. We arrived... at 11:40 so we could chat with him and have a plan ready for this one hour shoot. Unfortunately, Travis did not even pull into the parking lot until 12:15. Usually not a big deal if it wasn't a paid venue and we try to be understanding. However, he also showed up dressed in sweatpants and despite him claiming to be familiar with the venue, we had to lead him around and he didnt have any spots picked out. On top of that, both Travis and I had to sign a contract with the venue agreeing not to move any furniture items, pull, tug, damage, or step on plants or doors/windows. There were more rules than this but these were the ones he outright disregarded. He, on several occasions, very aggressively shoved on delicate vintage doors, he yanked on small delicate plants and he dragged an iron chair across the ground leaving a big gouge in the flooring. This made my fiance and I pretty uncomfortable. He was also not paying attention to the time as we went and we had to stop him at some point to say we need to go pay for more time if we're going to stay. He said he'd handle it and went to try and negotiate more time for free. While this may have been in our interest, the venue had made it very clear up front they didn't do that. He then paid for the extra half hour without talking to us and came out and told us we were splitting it with him. Being short on time we didn't feel like this was even up for a discussion despite the fact that we wouldn't have needed it if he'd been on time or early and we'd had a plan. He also called my fiance by the wrong name 3-4 different times and put the wrong name on our photo gallery when he sent it later. When I brought this up he tried to argue and say it only happened once. We also didn't see any photos as we were shooting so we couldn't correct issues with hair/clothing as we went. This resulted in my bra being visible in at least 10 photos. When I brought this up to Travis he offered for me to pay for corrections at a 'reduced rate' but didn't specify the amount. While it seems nice, it also felt unnecessary to correct something he easily could have noticed at the time. If you take all these issues independently, they are absolutely no big deal. But when put together, they resulted in my fiance and I just not feeling confident in his professionalism for our wedding day. When we reached out to see if we could cancel and get our retainer back in any way, the real issue presented itself. Travis claims he is the best out there. He repeatedly told me I would not find anyone better and sent back to back emails reiterating the same ideas. He seemed clearly upset and eventually moved on to telling us we will never find someone we're satisfied with as our expectations are unreasonable. Even if these are your thoughts, that's not something you should say to customers. He tried to offer us to gift the retainer to someone or use it for another event but since our concern was with trusting him, we have been hesitant to do that. At this point the contract is still open and we're hopeful he'll come around since his deposit was 50% and we can't afford to lose that