We met with Mason for a tasting and were thoroughly impressed. I had one request for the catering services, and that request was for a pho station. Mason agreed that it was doable, and that he, himself, would attempt to make the pho as a soup... option. We decided to go forth with Mason. I had to meet with Mason to taste his pho, which was good. I had no worries. We needed linens, so my planner and I decided to get the linens from Mason. After paying for the linens, my planner asked who would be picking up/dropping off the linens. Mason said that his team would not be doing the steaming/pressing/placing linens. Okay, frustrating. So we withdrew linen services and went with the venue’s linen team. Two-three weeks before my wedding, I get a call from my planner, stating that Mason, due to unfortunate circumstance, would not be available to be present at the venue the day of my wedding and to also man the pho station. Back and forth phone calls, we finally come to the conclusion that Mason will outsource elsewhere. Perfect. Wedding day has arrived. People loved the appetizers, garlic meatballs and filet mignon skewers). Dinner...not so much. I could tell that my guests were disappointed after having such good appetizers. The pho broth was cold. The chicken in the wine cream sauce was nothing like I tasted the day of food tasting. Garlic green beans were bland. The potatoes were cold. Water goblets weren’t available on the table (apparently after discussing that we would want water on the table, the goblets were not put on the contract, which is why no water was on the table). It was unfortunate because my venue’s bar was upstairs so my guests had to constantly go back upstairs for drinks. We had Mason’s team cut the cake in the back. They placed my cake cutting set in a tray and sent it off with my parents, who didn’t know they had my set, only to be found with a broken knife handle. My set wasn’t broken when I cut the cake, and the only way it would have broken is if it was dropped as it was a marble set. My planner had to clean up after the team, and I was told by my guests that the catering team didn’t look happy to be there at all. I had high expectations for this company as he had great reviews and a great tasting. I think it would’ve been a different experience if the chef himself was available to boost crew member morale. I just wish that I didn’t left hungry and that the food was executed better.