We absolutely love zoos and one of our first dates was at this zoo which is why our hearts were set on having our reception here. Our reception was held in the Peck Welcome Center and the room is beautiful. That is where the good ends. There is... a complete lack of communication within the zoo offices (namely Group Sales and Catering/Bartending). We have been Zoo members for two years, so we were familiar with the Peck but still wanted more information (i.e. pricing, room set-up, etc.). When we made our first appointment to meet with someone, no one showed up! That was just the beginning of many unanswered e-mails, phone calls, misinformation, and confusion. The week before our wedding, we still did not have a bar contract (you are REQUIRED to purchase all beer, wine, and soda from the zoo) and we couldn’t get a straight answer as to who we had to contact for what. We finally just showed up there with all the contact we had with anyone at the zoo and made them take care of it then and there. We ended up doing it all with an assistant in Catering/Bartending and she was very nice and ended up being on of the bartenders at the wedding. However, the other bartender working refused to give the groom a glass of water, telling him that he needed to use the drinking fountain. When we got our bill after the wedding we were overcharged by a few hundred dollars. They were very nice when I went there again to get it corrected but I would not recommend anyone holding their event here. We love the park but were very sorely disappointed by the terrible service.