While other reviews are about Mission Dance’s musical performance, we cannot comment on that as the pandemic prevented them from performing. Instead, this is about our business interaction with Mission Dance, which was a long, difficult and emo...
tional taxing process.
My wife wanted Mission Dance after a relative had them perform at their wedding a few years ago. Before the Covid-19 pandemic arrived, we diligently paid our deposits and the planning went smoothly with minimal contact. After the outbreak and the beginning of shutdowns, we saw a darker side to Mission Dance.
Our event was for the end of May. However, due to restrictions imposed by the state in March, we were forced to reschedule. During this time, I contracted a serious case of Covid-19 and my wife, juggling my condition, her remote teaching job and attempting to reschedule a wedding had to quickly locate a new date before none would be available before 2022. As time was of the essence, we decided to secure the date first and then work with the vendors (similar to how weddings are planned in normal circumstances).
After securing the date, we reached out to vendors who easily accommodated the new date or returned our deposit. Except Mission Dance, which was scheduled to perform at another event on the new date. Since they were unable to perform on the original date and now were unable on the rescheduled date, we requested our deposit returned. The initial response was as the contract stated no refunds there was no reason to return the nearly complete payment to us. In the contract there was no provision forcing us to even consider rescheduling with them either as we were willing to do.
Mission Dance placed the blame squarely on us, as we should have consulted with them before selecting a date and made it clear their position was we cancelled (even though this was due to the state forcing venues to shut down). They would eventually go behind our backs and contact the venue directly in an attempt to find a date that was suitable for Mission Dance and only Mission Dance. Mission Dance attempted to provide “solutions” such as a daytime or midweek wedding which we did not want and would make attendance for family and friends difficult.
The periodic email from Mission Dance (as we would have to email repeatedly) framed us as unsympathetic to their situation, stating we were the only couple who wouldn’t work with them. Within the email chain they were thorough enough to provide a list of "textbook" ideal clients who were fortunate to find a date in which Mission Dance was able to perform. Mission Dance would eventually say that we should file suit in order to resolve this dispute.
While we were fully aware of their difficult position, at no time did they ever consider ours. In addition, taking many months to recover from Covid-19, I was unemployed and also having to comfort my wife whose dream wedding was in doubt. Mission Dance was focused purely on their business health and characterizing us as awful clients, while my family was under economic, medical and emotional distress.
Eventually, a settlement was agreed upon, with Mission Dance retaining a percentage of the deposit for not performing. The experience has left us with a very negative impression of Mission Dance and would recommend anyone considering them due to their performance ratings to consider their business interaction as well especially during these uncertain times where shutdowns of venues are still possible.