Mr. Photobot - Dallas

in general. I have yet to get an email with all the photos but they said it could take longer however I'm so excited to see them because in the photostrios they looked so cute.

ey kept telling to do it online but they were saying they’d offer me a special and I couldn’t figure out how to include the special so I told them I’d rather book over the phone but I could never get anyone on the phone. I believe this company is a scam. After I went back and read more reviews of them not showing up or stay for the amount of time they were booked, I decided to stop trying to book them and go with a different vendor. HORRIBLE SERVICE!!!

on 10/8/17 asking them if that is the case. If they did indeed fail to deliver the services that I had contracted them for, I asked them to issue me a refund. Had them dealt with this with an ounce of professional integrity, I would not have posted negative reviews online. I had no intention nor the time to post negative reviews. They ignored my initial email, and when I threatened to post negative reviews online in my 2nd email, they replied quickly. They admitted that the service was down and blamed the system malfunction on everyone else but themselves. You can see the email exchange between the vendor and my wedding planner. They informed me that they will investigate this situation on 10/12/17, and yet, I haven't heard from them. I contracted this vendor because their price was slightly lower than the market value. Hindsight 20/20, I would have paid the extra $200 for photobooth that will actually work on my wedding day. I have contacted my credit card company to dispute this claim. This was unfortunately easier than asking this vendor to take accountability for their failure. Morally, I just thought that people should know what they are purchasing with this vendor. Here is a sample of the email of the excuses that the vendor had and the responses that my wedding planner provided. Her account of it correlated with all the guests' account of it as well. Vendor: At 630 Everything was working but the event planner did not like the zoom so she opened up the booth without permission and messed with the camera causing it to freeze up. Planner: This is incorrect, it was not the zoom that was an issue. ALL of the photos were dark and we were not able to see any of the photos. The photobooth did not come with the appropriate lighting. Having a household florescent LED light bulb on a tripod does not constitute for a photobooth flash. As for touching the booth, we didn't have to help your attendant but she was really struggling so we jumped in to help her as what most vendors do, help each other. But I want to make it CLEAR with the following points: 1) We did not touch the camera, only touched the umbrella to adjust the lighting 2) touched the touch screen to start the application to take a test photo Vendor: Later people came and it was still working when in guest knocked down then booth and caused the camera to printer wire to get pulled. Planner: The guests did not knock the camera, the photobooth attendant knocked over the camera herself when she was trying to adjust the entire setup. Mind you, during this time we saw the "RED curtain background" photobooth screen with the spooling circle spinning for a long time. The guests were there when the attendant knocked over the camera herself and told me the exact same story. Vendor: After troubleshooting we fixed the problem and the booth worked for rest of the night. Planner: Can you please send us the link to the digital copies of the photos so we can see? I still have yet to see digital copies of the photos.

ing a package with it and credit what I had paged on Groupon. After reviewing packages I went with the R2D2 package, which included customized strips, printed backdrop, social media upload, special props, scrapbook with pens and adhesive for guest to leave messages and a copy of their strip. I paid an additional $250.00, and was emailed all different backdrop options and choose one. I was really impressed by the customer service of the company so far. A week before I get an email with a template of photo strip didn’t like it asked for another it took a while to a response but finally took care of it. Day of the event vendor was supposed to be there at 5pm did not show waited a while though maybe they were lost. 5:45 nothing I callable numbers listed on emails and site no answer. Messaged them on Facebook they stated they were there I said that’s not true. There are three different venues there I specifically said it was C. They set up at a different venue they were ready at mine until 6:30. My customized backdrop was no where to be found, no props were provided, scrapbook was just a photo album no pens no nothing. To top it off I was so wrapped up tending to my guests that when the attendant said he was leaving I did know what time it was. A bit later when I found my phone it was not even 10pm I had reserved it for 5 hours, unprofessional and unreliable.

nd this idea!

hire Mr. Photobot.

operator was very friendly, and setup and takedown was smooth and quick. Really can't say much more about this. If you need or want a photobooth for your event, you won't do much better than Mr. Photobot!

The attendant literally packed up & left without even so much as a word to anyone. Imagine our surprise when we (the bride & groom) walked over to take our picture, only to find out the attendant had left. I immediately called Mr. Photobot (yes, during the reception) & was told a replacement would be sent, but no one ever arrived. Our guests tell us an album was never available & their pics show only the props we provided. Mr. Photobot did not provide any. The day after, a rep stated there was a scheduling error (despite having received 2 confirmation emails, 1 text, & 1 phone call prior to wedding date). I was told 1. I would receive the web link for the pics later that day. It took nearly a week. 2. I would receive a refund check within 3-4 days. About 5 days later, I received an email stating the check was in the mail & then a few days after that, I received a text asking for the address to send the check to. And 3. I would receive a voucher for a free service. I never received it. Mr. Photobot did nothing but make false promises from beginning to end & I'll never recommend them to anyone.