If I could give this place a 0, I could. We booked this vendor for our wedding on 10/7/17. I was informed by my guests that the photo booth was down for the majority of the night and that the attendant was unable to repair it. I contacted them ...
on 10/8/17 asking them if that is the case. If they did indeed fail to deliver the services that I had contracted them for, I asked them to issue me a refund.
Had them dealt with this with an ounce of professional integrity, I would not have posted negative reviews online. I had no intention nor the time to post negative reviews. They ignored my initial email, and when I threatened to post negative reviews online in my 2nd email, they replied quickly.
They admitted that the service was down and blamed the system malfunction on everyone else but themselves. You can see the email exchange between the vendor and my wedding planner. They informed me that they will investigate this situation on 10/12/17, and yet, I haven't heard from them.
I contracted this vendor because their price was slightly lower than the market value. Hindsight 20/20, I would have paid the extra $200 for photobooth that will actually work on my wedding day.
I have contacted my credit card company to dispute this claim. This was unfortunately easier than asking this vendor to take accountability for their failure.
Morally, I just thought that people should know what they are purchasing with this vendor.
Here is a sample of the email of the excuses that the vendor had and the responses that my wedding planner provided. Her account of it correlated with all the guests' account of it as well.
Vendor: At 630 Everything was working but the event planner did not like the zoom so she opened up the booth without permission and messed with the camera causing it to freeze up.
Planner: This is incorrect, it was not the zoom that was an issue. ALL of the photos were dark and we were not able to see any of the photos. The photobooth did not come with the appropriate lighting. Having a household florescent LED light bulb on a tripod does not constitute for a photobooth flash.
As for touching the booth, we didn't have to help your attendant but she was really struggling so we jumped in to help her as what most vendors do, help each other. But I want to make it CLEAR with the following points: 1) We did not touch the camera, only touched the umbrella to adjust the lighting 2) touched the touch screen to start the application to take a test photo
Vendor: Later people came and it was still working when in guest knocked down then booth and caused the camera to printer wire to get pulled.
Planner: The guests did not knock the camera, the photobooth attendant knocked over the camera herself when she was trying to adjust the entire setup. Mind you, during this time we saw the "RED curtain background" photobooth screen with the spooling circle spinning for a long time.
The guests were there when the attendant knocked over the camera herself and told me the exact same story.
Vendor: After troubleshooting we fixed the problem and the booth worked for rest of the night.
Planner: Can you please send us the link to the digital copies of the photos so we can see?
I still have yet to see digital copies of the photos.