I had contracted Off the Wall Libations for my wedding, however they had to cancel the week of our ceremony due to issues related to covid. The cancellation was completely understandable, and was the responsible thing to do- I'm grateful the he...alth of their family and my wedding guests was a priority.
The challenge I have encountered with Off the Wall Libations is that my deposit has not been refunded in two months following their cancellation. In the email where they cancelled on November 30, they let me know my deposit would be refunded immediately, however that still has not happened. I've contacted them via email, have requested the return of funds via PayPal, have sent a reminder via PayPal, but have not heard one word from them since cancelling.
Not only did I have to scramble to find bartenders 5 days before our wedding, but I am still out the deposit paid to these guys.
They came recommended from our wedding planner, and I am to understand that their services are top-notch, however, my experience in unusual circumstances has been very disappointing.