I chose OTB because it is a Quad Cities classic. I knew the cake, cupcakes, and cookies would be beautiful and delicious (and they were), but the service left a bit to be desired. It was difficult to get a hold of them, they were not very respo...nsive, and when I asked for an invoice, they sent me a handwritten note that said "cake, cookies, and cupcakes" and the total cost (no details on numbers/price per). They are a great value, and their baked goods are delicious. But their event coordination definitely has room for improvement.