We got married on a small island, and not a lot of places catered to our venue, so we were a little stuck with who we went with. That being said, everything we got from Pacific Party Canopies was in great condition.
My only problem dealing ...with them was communication. This was in large part my fault, because I have never rented anything like this before. However, in my first phone call I got flustered because they asked so many questions that I wasn't prepared for. I had used the website to prep, and gave them the list based on the website. I just didn't anticipate there being questions outside of that. (I am also apt to getting flustered on the phone especially.) I wish that there had been a way to place the order online. The reasoning for the phone call was so that they could help you figure out your needs, but I felt like the conversation was not helpful, and instead made me nervous about using them.
Also, they don't give a delivery time until 2 days before the drop off date. We had an extensive DIY affair, and needed to know early so out-of-town friends could come in to help setup. Luckily they were nice and accommodating with us when we called to ask for an early AM rental drop off. They were also fine with my sister-in-law doing the drop off signature instead of us, since she was on-site earlier than us.
Everything was in great condition with all pieces and instructions to set it up. We had a dance floor, bouncy castle, and 150 chairs and 25 tables. We got everything put up quickly with no problem, and taken down and stacked with no problem. The dance floor in particular was beautiful!