Paper Source

he invites for a wedding now past unless we return them? We don't have them to return! Stay away.

ve this company 0 stars, I would.

ce hotline numerous times to check in on the status of the order and they didn't even start working on the reprint until 1 week after my reprint request. The people working the customer service hotline had no idea what the status of my order was and actually could not even locate the reprint request. In addition to all of this, when the original order arrived, the packaging slip was incorrect and said that all items had been delivered (which was not true) however the tracking number for all items was the same so there was no way to look into when the remaining items would be delivered (and of course, nobody on the customer service hotline seemed to know where the rest of my order was.) It's just a hot mess of a company. Upon some research it looks like the company is filing for bankruptcy and it's really easy to see why.

d did not get my envelopes. I called on a Tuesday and they said they would be shipping the next day. This did not happen. I called back again that Wednesday, was told they were not shipping until Friday, then it was also a holiday weekend, so I would not receive my order until the following Tuesday. No offer of any sort of refund since I paid for express services that did not happen, next day air delivery that also did not happen, and no offer of Saturday delivery instead of them arriving a week later. I work in customer service and always try to make things right at no charge, expedite the order, offer discount for future purchases. Every person I talked to when dialing their customer service line was very very rude and just inappropriate, their tone of voice was condescending and unprofessional. I was hung up on THREE TIMES by the customer service team after sitting on hold for 30+ minutes, just an incredible tactic. When they asked who was calling and I said my name, they would hang up because they knew I was calling with issues. The hours the gentleman I was working with were outrageous, seemed like he only was in the office for 10 minutes a day and if I did not catch him, I would have to wait until the next day for any sort of answer. As if planning a wedding isn't stressful enough, this company and customer service teams makes it 100 times worse.

f not weeks late. Long story short, my invitations didn't come in until barely 2 weeks before the wedding. But helpful. Even though based on their timeline online I should have gotten everything at least a month earlier. The RSVPs are useless. My ETSY invites that are BILINGUAL came in weeks before theirs even though I ordered them much later AND there was a WINTER STORM. I got a letterpress invite and it's quality and thickness is maybe like their greeting cards. Do yourself a favor go ANYWHERE else. Due to the pandemic I had to do things online. I should've just gone with minted. My sister went there.Their cardstock is better , their editing tool is not nearly as glitchy. And they actually have customer service and are prompt. Stay FAR AWAY! I HONESTLY don't understand why the knot gives them 4 stars. Apparently this seems to be their m.o.

paper source. I originally bought my wedding invitations in February 2020 for my wedding in June of 2020. As we all know covid hit in March of 2020 and I was forced to postpone. In December of 2020 I planned for a new wedding date of May 2021. I contacted the paper source to reprint new invitations and was told I would need to pay again. Let me start by saying as a company you all should be disgusted with yourselves asking people to pay again. This was an unprecedented event that no one knew could ever happen. No one asks to postpone their wedding. Plus I already paid $500 plus dollars and could not afford to give another $300 just to change the date and venue on the invitations. I was told by a representative in December 2020 I could get them reprinted for free. For reference please see email request 194141. Then, for 3 MONTHS I was never contacted again about this and my emails were deliberately ignored. Once I got in contact with someone I was told on March 8th that I would have expedited shipping and they would be sent to me in one week. Fast forward to now, 2 weeks later and my invitations were sent to a girl in Michigan. The paper source is an absolute disgrace. I was treated awfully by representatives like this was my fault and my problem to deal with. COVID has ruined the happiest day of a brides life and you all made it that much worse. I deserve every penny of that $500 back, this experience has been hell with you all. You all charge a hell of a lot of money to be treating people this way and messing around with an important event such as a wedding. It shouldn’t matter that you printed those invitations for free. PAPER SOURCE sent them to the completely wrong person. You all have caused a lot of unneeded stress and I will NEVER be shopping with you all again.

firmations. I emailed Paper Source's customer service department with both confirmations and was (not so promptly) told that I in fact did NOT place two orders. So, I then received TWO orders in the mail. One of the packages was soaking wet (which I totally understand was not Paper Source's fault) leaving the product inside wet, warped, and unusable. Not only was I annoyed that I received two orders when I tried to avoid this situation, but the quality was subpar. The addresses were illegible, and grainy. I again emailed their customer service department, explained the situation, and asked for a refund. Not only did they REFUSE to refund me, they took forever to respond. After going back and forth several times, I asked to get in touch with the manager. I was told I could not speak to a manager, and that a refund would not be processed. So I threw away the labels. Two days later, I was told I could return the labels for a refund... I spent nearly $60 on something I ended up throwing in the trash. I am honestly appalled at the level of service provided. As someone who has worked in the customer service industry for 14 years, I cannot fathom how they think treating their customers like this is okay. I never once received an apology, or any sort of offer to make this right. I would never, ever treat my customers like this.

(I have been very patient with COVID too). If you want to order from Paper Source skip the store and do it yourself directly on line with a discount code. The store did not step in to help me with the plant at all. Lindsey (Paper Source) Jun 1, 2020, 5:28:35 PM CDT Yes, I will go ahead and request a supervisor to return the call back. Thank you, Lindsey M. Paper Source, Inc 888.727.3711 Do Something Creative Every Day! I ordered at the end of Feb and went into the store to see the product and went through someone there. I was told once the order was placed I would receive an email to go online and then would order my envelopes on line. I rec’d a call from the plant that what the store told me could not be done so I had to pay an additional $50 at that point. I never rec’d an email regarding my envelopes so I called the store. I finally had to go in again since the envelope they suggested were no longer being used. I asked the store if there was any type of discount I could get because there were all sorts of codes online when I went on there and I was required to take a vacation day to get the envelopes straightened out. Joy said she would talk to the manager at the plant and get back to me (nothing). I also talked to the store manager about being frustrated and she said I had to talk to the plant. So basically, going into the store gave me no help and cost me a discount. I started calling management at the 800 number shortly after and have talked to Vince several times. He has relayed my name and number and realized the store had overcharged me and got me a credit. One lady had me on hold for 30 minutes only to tell me that I had already rec’d a credit and I explained that wasn’t a discount code that was their error. She promised a call from a manager. I have talked to Lindsey several times and she said the order wasn’t placed on line. The envelope piece was done online. All I am asking is for a call from management to discuss my frustration and get a discount honored that was sent by Crate & Barrel for registering. I sent the email with the code and they said not valid. They should honor it just for goodwill seeing I have been calling for months. Very frustrating- I would recommend Minted before I would use Paper Source again. Curtis (or any manager that is working) I am still hoping for that call!

orrect mailing address. While I understand that this was a mistake on the order entry, it just seems unreasonable for a company to not review orders and possibly check for mistakes. I contacted customer service in hopes of them having some sympathy considering this was a gift and you would think that it being such a small dollar amount and the fact that they would and should have caught a small error but no support or sympathy whatsoever. They did state that they do not review ANY order as everything goes straight to production after you click submit. They are just middlemen. Will NEVER use and will NEVER recommend to anyone. This is why Amazon is thriving.

ore told me to contact customer service. Isn't this a service they need to provide if they realize they are not delivering? -COVID hit, and they confirmed they would send everything to me. They sent it to the store and told me it was my issue to solve. This took multiple emails to customer service to resolve. -The proofs came back twice with errors. They made the same ones more than once. -I reached out to customer service at the end of this process multiple times and no one got back to me. -I constantly received excuses and it felt like it was my problem to deal with. Where is the ease and customer service in that? -I was told for my trouble I would received a custom mail stamp with our return address. Do you think o ever received that? -It took almost 2 months from the order I placed prior to COVID to arrive. -No apologies from Corporate. -My local contact initially tried to assist but after having g to follow-up with her on status, I felt very much on my own. For me to have to keep asking for status updates, for telling me I need to contact headquarters because she is getting nowhere and for the stream of excuses, it was and remains to be unprofessional.

't know how to run a business. fast track with late delays should of been 8 days thats how long i was giving them i was being really clam i understood yeah it could be late. Really 16 days later fast track 5 days 11 days how far can you guys be delayed you guys suck just close business

hipping on 12/12. They were supposed to arrive within 7 days. It is 12/27 and I still have no invitations and apparently there is a "team" that has to approve reprints so I likely will not have invitations for another week. I called several times to inquire about my order and was promised calls back that I never received, placed on hold for 15 minutes on at least 2 different occasions and dropped from the queue 3 times. I can't tell if they're understaffed, undertrained or just don't care. Regardless of which one it is, it led to a terrible customer experience.

ow what caused the delay. After picking up my invites I discovered that my order was short by 20 envelopes causing yet another delay which is now causing my invites to go out late. I also had my invites shipped to the store and was never contacted that they had arrived. The only reason I knew they were delivered was because I happened to check the tracking number. Customer service doesn't even seem to care. There was not an apology to be heard. I definitely won't be using them again and won't be recommending them to anyone.

t notification to occur. The original delivery never arrived and was lost in the mail (courier = Fed Ex). The delivery was disputed and Paper Source customer service directed us to the reprint team. The reprint team failed to notice our return card envelopes were missing from the order. The order was rushed to print and delivered in 1 week, however only one tracking number was given for two packages - each arriving on different days. What should have been a simple process ended up being a game of phone tag with Fed Ex and Paper Source trying to figure out the whereabouts of our complete order. Once we secured the order in full we noticed the return card envelopes were missing. The customer service representative again tried to direct us to the reprint team which never reached out. Then when called a second time, informed us that the only way to order the envelopes was to order the return cards (so why were they not on our original order). The order was supposed to rush to print, but never occurred. I contacted the customer service team member Jackie numerous days trying to get a hold of management and rush our order. Jackie was very sincere on the phone but was never able to get us in touch with management and neglected to have our envelope order rushed to print. The time frame is as follows: original order 5/2/19, original delivery 5/19/19 - missing, second delvivey 5/30-5/31/19, envelopes - never delivered; ceased contact with company and cancelled order 6/10/19. I would not recommend using the online Paper Source as a source for your wedding invitations. Too many logistical issues and delivery problems.

my fonts, which I got - and then the prints came and the fonts were wrong anyway. They would not reprint for me. Offered a 10% discount instead. Everyone was polite during this but I'd rather have them be good at their jobs than polite.

arge was for a different amounts. After I called customer service they weren't really able to explain, but the matter was eventually settled with 1 final charge. Fast forward to wedding invitations, I was excited to visit our local Papersource Wedding Shop to pick out invitations. Sadly, it was a total cluster. After reviewing each page of available invitations, we settled on a designed we liked with digital printing, velum and upgraded liners. We were quoted approximately $1000 which we were prepared for. However, apparently there is a new "streamlined" (lol) ordering process, where I had to submit the order for the envelopes/ liners separately online and then place the rest of the invitation order with the store. At this point, we are not thrilled but determined to see this through. However again, there were some issues. First, I couldn't upload the new contact list (some names and addresses have changed) since ordering the save the dates. After the Manager confirmed that she would email the new list on the back-end, which was unnerving, we proceeded. Second, the liners we wanted and that were displayed as an option weren't available online. Again, the Manager assured us that she would email this on the back-end. At the end of the day we proceeded with the 2 transactions (1 for envelopes, addressing, liners and 1 for the invites). However the next day the third issue, I get an email from the ordering department that the specific liners we wanted weren't available with the envelope and addressing. Even though this was an option provided in the store and confirmed by the Manager. Why would they be assembled as an option, if they weren't really an option? They said if we wanted the liners and addressing, they would need to come un-assembled and would cost an additional $100. At this point, due to the price and issues, we canceled the order. We were assured our cards would be refunded and we wouldn't be charged unless the ordered shipped. Guess what, despite cancelling the order the envelopes shipped and our card was charged. However, at the end they were able to credit all transactions after much back and forth during the entire process. I don't normally write bad reviews, but I really think that brides should be aware of Papersource and their issues. If you choose them, proceed with caution!

ofessional, confusing, and inconvenient. Would not use again.

e, I sat down to discuss our ideas with in in store rep (mine was at the Mass Ave location in Boston). She was painfully awkward to work with, but the longer we were there, the more I felt we had invested, and by the end of a two hour session, when we were told to pay up front, I had a bad feeling but had just spent two hours making decisions and decided to pull the trigger. For 50 very simple invitations and addressed envelopes it was going to be $450 - ok! But wait... oops, they made a mistake, it's actually $610. That's fine, we'll leave the envelopes off and just address them ourselves to stay at our budget. I read in the contract that this price was not necessarily final, but our rep had itemized every single thing out for us, so I ignored that second bad feeling. Paid. Well, you can probably guess... I got an email a week later saying that there was another mistake and we had underpaid $60.20 which I would have to call to pay before the order could move forward. I had to email back for more information to verify what exactly had been left off the order, and when I found out it was the only pop of color that kept it from just being a plain white piece of paper, I decided to just suck it up and pay. Customer Service rep #1 said she couldn't help and i'd have to call back to speak to specifically the person who had emailed me. Luckily I decided to just try one more time, just in case, and rep #2 was perfectly fine helping me... he told me I owed $61.50. Now, $1.30 extra, no big deal at all monetarily, but at this point I just wanted to know why the email and the price I was now being quoted were different! The answer? Melissa told me and she's the one that does these... Well, here I am. I asked when I would have a proof now that the order is back on track, and they told me definitely tomorrow. The only thing is that now i have read all these reviews... too late. So, i'm certainly not holding my breath for tomorrow. At this point I just truly hope I get them in the next month so I can send them out. If YOU are not a sucker though, and you are reading the reviews ahead of time, Don't Waste Your Time!!! I got my Save the Dates from Vista Print and they were great... I don't know why I didn't just use them. I guess I thought making the invitations in person would be more reliable, but certainly not here.

you can't message them online, so I had no idea when my order was going to ship. I had to call them and the person answering the phone wasn't the best representative, she gave me the feeling I was interrupting her day. The item I ordered was of good quality. But I will order from Minted.com, zazzle.com or Etsy.com in the future because using their website.

t they need to teach them to count.

so helpful. Everything was done correctly the first time, and when our order arrived it was exactly as expected! Ordered and shipped in a timely manner. No complaints!