Horrible experience! Worst customer service I've ever seen!
If you want someone trustworthy and accountable, go elsewhere!
I always had difficulties getting in touch with them, especially after reserving the services! I had to wait weeks at tim...es for a reply, and they tell you your schedule only 30 days before the wedding, just because the cancellation fee kicks in.
The day of the wedding I was not happy with the services, when they arrived they didn't even say hi to anyone, Saundra seems to never smile and is always pissed. My tattoo cover (that I was assured would have not leaked nor damaged the dress) had to be redone 3 times, they went over time one hour and I missed all the pictures with my bridesmaids and the getting ready pictures that I will never have back! As soon as they left the tattoo cover poorly made damaged all my dress, the rope, after my wedding dress, my groom suite, and every other guest who tried to hug me. My arm started peeling and fading away, leaving half tattoo out and half in, leaving my dress all orange! (and my arm was disgusting to look at)
They even overcharged me because I asked to cover a little letter on my wrist, without explaining to me it would have cost extra.
After the wedding I had to throw away various white clothes items used, and pay an extra fee to wash the wedding dress, plus all guest had their damages. I emailed multiple times both email addresses I had telling them my problem and I NEVER received a reply.
Other reviews said before that if there is a problem you can forget to ever hear back from them, and they were right, at least give me the curtesy to reply!!
I wish I picked someone else, and I will never have my day back!
You cannot have the contact number of your stylist, you always have to go through the customer service, and the style they do on your trial is not like the one they do on the day of the wedding.
Worst experience with my vendors for sure!