I want to start by saying that Genevieve is a sweetheart and was easy to work with. Prior to the wedding, we communicated frequently and I really enjoyed the pre-wedding planning process. She provided excellent vendor recommendations and the f...lowers arranged through her were gorgeous. That being said, things really fell apart the day of my wedding. It upsets me even writing this because I never envisioned things going as chaotic as they did. My review is completely fair and honest and based on so many issues that occurred that were apparent to all and not just to me. On the day of the wedding, Genevieve arrived around 3 PM when I was told she would be there by 12-1ish. There was a lot to be set up so time was absolutely needed. My ceremony started late because she was not even close to being set up and guests were made to wait in the lobby with full view of set up still being handled. My ceremony was planned around occurring prior to sunset for pictures and cocktail hour and because we started late, we were racing against time and darkness for a lot of our wedding photos. My wonderful photographer did the best that she could to assist us. Many things that I had purchased were never set up at all and things were largely in the wrong places. My cake topper was even crooked. We dropped our items off days prior along with an itemized list of where things belonged & how many. Never once did Genevieve reach out to ask any questions or clarify set up. Had I known what was going to happen, I would have handled the set up myself along with family. We were all at the venue early that day. I was told not to worry about a thing. The ribbon unraveled on one of the posts of our wedding arch during most of the ceremony and was flapping in the wind and in many of the wedding photos. The microphones did not work well and it was hard to hear the officiant at times. I provided almost all of my own decor and centerpieces but Genevieve was going to bring chair sashes for my ceremony. On the day of the wedding she didnt bring them and said she didn't have them. Why didnt she check this way prior to the day of my wedding? She said she would be there to direct all of us and to provide us food after the ceremony while taking pictures. This did not happen, she was mostly MIA and people did not know where to go for the ceremony, after the ceremony and the grand entrance. I believe this is because she was still setting up my reception during and after the ceremony. She said she confirmed with the venue that our videographer could take drone footage and on the day of the wedding they were unable to do it (and we paid for this). Right after our ceremony, the dj for the next event began testing his sound system loudly while my wedding violinist was playing on the balcony for our cocktail hour! Genevieve was nowhere to be found and we had to fix this on our own. When it was time for me to walk down the aisle, instead of focusing in the moment I was worried about all of the boxes of items that were not yet set up. In closing, while I was pleased with the pre-wedding process, I am absolutely heartbroken with the day-of-coordination. My vision for my day was somewhat shattered and I had put a lot of faith and trust into things going smoothly. I would recommend in the future Genevieve having more people to help her on the day-of with detailed weddings so there is enough time and so that she is free to be available to coordinate everything else.