Jeff, Jr. was cordial and professional the day of the wedding. Overall the pictures were very well done, with many falling in the “absolutely beautiful” category. We are very pleased with the end product and enjoyed the artistic flare of the we...dding video. It wasn't until after the wedding that issues with Jeff Jr. arose, specifically in how he handled the business side of photography. He was unprofessional, unapologetic and lacked a level of empathy one would expect in a customer-facing role.
We learned that the most important item we wanted, aside from the album and pictures themselves, wasn't included in the package (DVD of pictures). To purchase the wedding DVD post wedding, the cost ballooned to full price versus the discounted price if bought in advance. This is based on an arbitrary date defined by Jeff Jr. and, through discussing this with Jeff Jr., no additional costs are incurred by Photo Expressions. It is simply a matter of copying images to a DVD.
To remedy the issue, we suggested several outcomes to make the situation amenable for both parties given the dual responsibility. Jeff didn't want to hear about it, especially as it related to his culpability. He only cared about money, something we were willing to part with given the circumstances but Jeff wanted to take as much as he possibly could.
In summary, we both work in client focused roles so we are intimately familiar with how to work with customers and what constitutes client satisfaction. Let’s be honest, nobody wants to write a bad review. We considered not writing one but as the saying goes, “you may not remember what someone said, but you’ll never forget how someone made you feel.” Unfortunately we remember both and had no choice but to take the time to write this negative, yet deserved, review. While a resolution was finally agreed upon, the poorly executed business end of the transaction completely soured the entire experience, thus resulting in this 1 star rating.
AMENDMENT: As a follow up, Jeff Sr. took the time to assess our review and followed up with us to ensure our satisfaction. He was professional, courtesy and he was a pleasure to work with. His care to ensure we were happy with the overall experience with his company has raised this review to 4 stars in service.