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Pinstripes Cleaning and Restoration - William Braun

Error:
4.9
(148)best-of-weddings

Flower Mound, TX

About This Vendor

Cleaning, Restoration and Preservation Experts!

Caring for your gown is a tremendous responsibility. We treat each gown as THE gown for each bride. As certified experts in wedding dress care and cleaning we use only the highest quality practices to ensure your gown returns to you clean, pristine and preserved to the finest guaranteed standards.

Details

Fashion Services
Alterations, Dry Cleaning & Preservation
Awards and Affiliations
Hall of Fame2021 Best of Weddings Winner2019 Best of Weddings Winner2018 Best of Weddings Winner2017 Best of Weddings Winner2016 Best of Weddings Winner2013 Best of Weddings Winner2012 Best of Weddings Winner

Pinstripes Cleaning and Restoration - William Braun Reviews

Share your thoughts with other couples
Reviewed On 1/09/2021 by Kelsey B
Pinstripes Cleaning was very professional and friendly. The gown was ready when promised. The packaging was more impressive than I had expected. They even delivered the cleaned gown to me at work. I would definitely recommend Pinstripe Clea...
ning .
Reviewed On 12/21/2020 by Erin H
Pinstripes did a wonderful job cleaning my wedding dress! They have great communication and will always call you back in a timely manner. They even delivered my wedding dress to my home after being cleaned - talk about outstanding customer serv...
ice!
Reviewed On 12/17/2020 by Emily E
Pinstripes was fantastic! This place was recommended to me through Maybe Sew alterations and they did not disappoint. I thought it was a little pricey when I saw the quote but you get what you pay for. The service was great, my dress looked b...
eautiful, and they delivered it right to my house within a week! To many this may not seem like a big deal but they are located in Lewisville and I live in Fort Worth so this was a huge time saver for me the week of my wedding. I could not have asked for a better experience and then I got a personalized email from the owner thanking me for using their business. I would recommend Pinstripes for any bride in the DFW area!
Reviewed On 12/15/2020 by Kimberly A
I would recommend Pinstripes over and over again to all brides wanting to have their wedding gown cleaned after Portrait Pictures and then preserved after their BIG DAY. Bill is very professional and they pick up and drop off to your home. Ve...
ry pleased with their service and thank you for taking great care of my gown. Kim A
Reviewed On 12/15/2020 by Elaine S
Yes -you found the vendor -call them! Amazing experience. Pick up and drop off. Wonderful end product. Hassle free with excellent customer service! Thank you for the final wedding task being completed so efficiently and beautifully!!! Highl...
y recommend.
Reviewed On 11/19/2020 by Kelli C
I had the absolute best experience with Pinstripes cleaning my wedding gown. The customer service was fantastic and very professional. The price was fair and competitive with other places I had looked into. They picked up the dress from my hous...
e, at a time that was convenient for me, and brought it back to me when they were finished. It was so easy and convenient to not have to take the dress anywhere and worry about getting it home. When I got the dress back I was impressed and shocked at how well it was cleaned, it looks like I haven’t even worn it. We got married on the beach and had our reception outside on a terrace, the bottom half of my dress was black and I thought it was ruined forever. I wish had taken before pictures to show how bad it was but unfortunately I did not. I highly recommend using Pinstripes for your wedding gown cleaning. Top notch service.
Reviewed On 10/21/2020 by Daniela R
Professional, prompt, and fantastic service. Highly recommend. After spending a bit on the dress, you don't want to trust just anyone. Thank you Pinstripes.
Reviewed On 10/20/2020 by Jenn G
I recently had my wedding gown preserved through Pinstripes. They provided TOP-notch customer service. I was delighted with the whole experience and would recommend them to anyone! It meant so much seeing my dress boxed up perfectly. It is a be...
autiful "living memory" that my husband and I will share with future generations.
Reviewed On 9/30/2020 by Alyssa R
I used Pinstripes to have my wedding dress cleaned following my big day. I would 100% recommend this company to any bride or individual looking for wedding gown cleaning services. Bill's level of customer service was amazing and his wealth of k...
nowledge around bridal gowns was obvious. Them picking up and returning my dress to my home was such a nice touch. Well priced for the level of service and the fact that all they do is wedding gowns made me feel so much more comfortable to hand my dress over to them!
Reviewed On 9/29/2020 by Misaela P
Bill and his wife were so friendly, communicative, and accommodating. I had to get my dress cleaned before my wedding and they moved it to the front of the line so I could get the alterations done in time. I felt celebrated as a bride and they ...
took wonderful care of my gown - it came back spotless (there were several stains because it was a sample sale dress). They were also a little more affordable than comparable wedding dress cleaners in the DFW area.
Reviewed On 8/07/2020 by Andrea G
I used Pinstripes to have my wedding dress cleaned and preserved. They had great communication through the whole process. They gave me an estimate over the phone, picked up my dress from my home, called with a final price which was on par with ...
their estimate, and then delivered it to my home once it was completed. My dress looks great inside the preservation box. I have put it on display in my closet. The cost was reasonable. My sister is a wedding planner and told me that it is very important to get your dress preserved! I recommend Pinstripes to all!
Reviewed On 7/29/2020 by Amber B
I was so impressed with Pinestripes Cleaning and Restoration services. They made me feel so comfortable while scheduling to get my wedding dress cleaned and picked up. It was planned perfectly to have it delivered right on time before wedding d...
ay July 18, 2020. I can definitely say that it was Top notch service! I highly recommend. Thank you team!!! I will be returning again soon for cleaning and preservation.
Reviewed On 6/23/2020 by Mary D
Great job restoring and preserving my 32 year old wedding dress! I highly recommend Pinstripes Cleaning and Restoration!
Reviewed On 6/23/2020 by Kristin W
I recently had my wedding dress preserved with Pinstripes and was very pleased with the entire process. When I initially called, they walked through everything over the phone including details of the cleaning / preservation portion and an estim...
ated cost. They scheduled a time to pick it up from my house, which was so convenient! It took a little over a week before I got a call that it was ready and they scheduled a time to drop it off, again at my house. Pinstripes did a wonderful job with my gown and veil, I was so happy with how it turned out including the box window presentation. I would highly recommend Pinstripes to anyone looking to get their wedding dress cleaned and preserved.
Reviewed On 6/23/2020 by Janet L
Great people and service. What could be better than a pick up and drop off. They also cleaned the dress after my bridal portraits. Would definitely recommend!!
Reviewed On 4/07/2020 by t t
Professional and willing to do home pickups and drop off. The cleaning and preservation of my gown went so well I also decided to have my MIL gown from teh 1960s preserved. Glad that we can have them boxed for the future.
Reviewed On 1/17/2020 by Breanne S
I had a wonderful experience with Pinstripes. They were recommended to me by the company that altered my dress. The overall experience was wonderful and very personal. It was obvious that they have a wealth of knowledge and experience which ...
made me feel at ease. They fact that they pick up and deliver you dress to you is another big plus. You don’t have to hassle with driving your dress around.
Reviewed On 10/17/2019 by Rosario H
Pinstripes did an amazing job cleaning and preserving my daughter's wedding dress as well as cleaning the outfits she wore for the rehearsal dinner and after-party. I shipped it to them then they delivered everything to her house. Very easy to ...
work with!
Reviewed On 10/10/2019 by Mary P
We had my daughter’s dress cleaned after her bridal photo shoot; the hem was quite soiled and the dress needed pressing. Beside the Bride, where we purchased the dress, recommended Pinstripes. We are very pleased with the work, and delivery is ...
an added plus. Amanda was helpful and prompt, I highly recommend their service.
Reviewed On 9/28/2019 by Kim C
What an amazing cleaning for my daughter's wedding dress. After almost 7 years, I thought she had her gown but yet we found it in a bag in our garage when we were moving. I nearly died when I saw the condition it was in - another words, the r...
eception was a PARTY! There were alcohol stains and the bottom was black! She had removed her heels, ha! They did such an amazing job getting out the stains and even delivered it to her door! She is so excited and so am I! She plans on taking a picture of her daughter (now 3 months old) with it every year! I can't wait to see those pics!
Reviewed On 9/19/2019 by Amanda T
Pinstripes provided incredibly personal, and professional service, I could not be happier with my choice! From the first conversation I had with the Pinstripes team I was confident that my dress would be in good hands. Their pickup/drop off s...
ervices could not be more convenient! I would highly recommend Pinstripes services to any bride.
Reviewed On 8/28/2019 by Blythe F
Miracle Workers! I got married on a rainy day and the bottom of my dress was nearly black. Pinstripes got out all the stains and preserved my dress for future generations!
Reviewed On 8/13/2019 by Meagan P
I felt so comfortable sending my gown with them, it came back in perfect condition!
Reviewed On 6/22/2019 by Ann T
Cannot tell you how impressed I am with Pinstripes! They are very responsive and accommodating when it comes to scheduling a phone call and pick up! Within hours of my initial inquiry, Amanda arrived to my home to assess the damage. There was...
n’t much, but she was able to provide me with a quote and pick up my dress right then and there! Then, Bill called me a few weeks later to schedule a drop off. Once again, within hours, I had my dress back in my possession and in PERFECT condition. It was cleaned and restored, in the perfect box! I cannot recommend these wonderful individuals enough!
Reviewed On 6/20/2019 by Sandy S
Definitely recommend Pinstripes. Grandmother of the bride had bought a dress but it had a small stain on it and they got it out and made her very happy. They are very professional and nice to work with. They explain their services very well ...
so no surprises.
Reviewed On 5/21/2019 by Kat R
I hired them to dry clean my gown before my wedding. She came to my house to pick it up, I explained to her that there are safety pins inside of the dress, my seamstress left them there to indicate where the bustle hook are. I even wrote a note...
and said please remove the safety pins before washing, and I mentioned it few times with her in person. She said "this is what I do, don't worry, of course we will remove the safety pins first". I trusted these people, so when my dress arrived, I thought of course there will be no safety pins inside. My wedding went really fast I didn't have time to check anyway. So after the ceremony, my girls were helping me with the bustle, they found a safety pin, bustle was done but it wasn't perfect, I thought maybe that's because it's too complicated or maybe they handled it too rough and one hook came off or something, we were on a schedule so I had to move along, so I went on with reception. Two days later I was looking at some of the pictures family and friends took, I noticed something doesn't look right with my dress, so I took it out from the bag and checked, there was another safety pin left on one side and it pinned so much fabric with it, so the whole time I had one side of my dress thinner than the other side. It's a dress with multiple layer so it wasn't too obvious but it was obvious enough to me to notice even from the pictures.... they washed and steamed my dress and I paid two hundred dollars and they left two safety pins in it the whole time, thank God it didn't completely ruined my dress but it could have, and it definitely ruined my pictures and left a huge disappointment in my once in a lifetime wedding. They handled it so rough that there was a panel in front that was longer than usual as well and it turned out the thread my seamstress sewed in front to alternate the length just came off. I kept stepping on it the whole time. It was my dream dress, and to have this kind of outcome and to be noticeable permanently in my pictures is beyond devastating. Future brides, do not use this shop, let my regret be your lesson.
Response from the Vendor on 05/22/2019
We try very hard to please each and every customer we serve. This bride had a very limited amount of time to get her gown cleaned before her wedding and in order to accommodate her we adjusted our schedule to pick up the gown from her as soon ...
as it was available. It was a beautiful Mori Lee Polyester gown with many overlapping and tiered layers. When we picked up the gown the bride did let us know there were safety pins in the gown, which is why the pickup specialist removed them right there in front of the bride. We always keep an eye out for safety pins, straight pins and any other problems that may have been left by various people that have worked on or worn the dress. In fact on this dress we found and removed no less than a half dozen other safety pins left throughout the gown before we cleaned and steamed the gown. Unfortunately it sounds like we missed two. We deeply regret that they were not found but please understand when we get a gown with an unknown number of safety pins in unknown places left by your tailor we cannot be reasonably held responsible for not winning the hide and seek game they began and we didn’t ask to play. We try very hard on each gown and NEVER handle a gown roughly. We prep, wrap, batton, bag and band every gown to make sure they are protected and each gown is cleaned by itself, never with anything else. Hand steamed and delivered back to you in time for your wedding. If a single tack thread doesn’t survive the process, then it did not survive the most careful and gentle cleaning process possible. Again our apologies, but each of these issues had nothing to do with us or our process. It was a gorgeous gown. I’m sure you were a beautiful bride.
Reviewed On 4/30/2019 by Katie B
Pinstripes did a fabulous job pressing my daughter's wedding dress. Their customer service was excellent as well. They picked up the dress from the seamstress and then delivered the dress to the venue on the day of the wedding. It was a reli...
ef not having to transport the dress myself. Thank you Pinstripes for making our wedding preparations so much easier.
Reviewed On 4/16/2019 by Kelli W
Recommended by Neiman Marcus Bridal Salon. I came all the way from Houston because they are supposedly the best. I was not disappointed. Pinstripes really helped me out by keeping my dress for an extended period of time while my flooded house w...
as being fixed. They didn't have to do that but I am so appreciative they did. I also went back and forth on what all I wanted done and they accommodated me every step of the way. Would recommend this place to anyone who wants to make sure their dress is being treated with the utmost care. Thank you Bill and everyone else for taking care of this important task! So glad to have my dress beautifully cleaned and preserved.
Reviewed On 4/02/2019 by Maram W
Explained whole process and very polite from making the appointment to delivery. Amanda is very nice! Would recommend to anyone.
Reviewed On 3/18/2019 by Chez R
My daughter found Pinstripes from all the favorable reviews on the Knot and sent me there contact information. I went online and made the appointment for pick up. I was a little concerned that we would be too far out, about 45 miles, and wanted...
to confirm that our location wouldn’t be a problem. I was delighted to hear that it wasn’t a problem and we confirmed the pick up date/time. They showed as schedule! From beginning to end the process was easy and convenient! Everyone was professional and very helpful with determining our needs. (Dry cleaning only vs. preservation) I was sent after pictures before the dress was all packed up which I greatly appreciated! The dress was then delivered as scheduled. I would highly recommend Pinstripes for your wedding gown dry cleaning and/or preservation.
Reviewed On 3/14/2019 by Angela T
I had originally picked Pinstripes based on everyone else's glowing reviews and hoped that I too would have nothing but great things to say about them. Alas, that is not the case. I contacted them and they came and picked up my dress without i...
ssue. I felt confident that everything would go off without a hitch. Wedding dress preservation isn't a process that I wanted to mess around with especially with something so precious, but isn't proprietary to just one business. Knowingly going into this and paying double what other companies charge wasn't an issue to me because I knew I was paying for service and convenience. Service wasn't up to par in my opinion. I received a call on Monday, to set up my delivery appointment. I was told "tomorrow at 11" in which I agreed and promptly wrote into my planner to ensure I didn't make any overlapping plans. Tuesday rolled around and I waited and waited. Nothing. So I called and then was told that I didn't have an appointment for that day but the next day. I was fuming since I had blocked out that time from to accommodate delivery. I received what I can only consider a "customer service" apology, insincere and just completely fake from who I've gathered is the owner. I wasn't offered even a tiny 5% discount on services for their mistake. I wouldn't recommend them to anyone. In regards to my actual dress, like I said, it's not really a process that any other professional in the business couldn't do.
Response from the Vendor on 03/15/2019
At Pinstripes we strive to excel at customer service as well as the quality cleaning and preservation we provide to our customers. Unfortunately in this matter despite our best efforts to convey a sincere apology for any possible miscommunicati...
on we were unable to please this customer. The customer was scheduled for a Wednesday delivery on Monday by the delivery driver. After calling the customer, we were given wide latitude on time and date, as the customer worked from home and would be there all week with no imminent plans. Somehow we failed to make the day clear as the customer clearly expected a delivery the same time Tuesday. The driver herself had Tuesday off and would not have intentionally made this appointment to conflict with that. If she in fact used the word “tomorrow”, it was certainly unintentional. We do as a standard confirm by date and time as well as day when we set appointments. Humans being human we acknowledge it is certainly possible. I first learned of the miscommunication on Tuesday 12 March, at 11:21 am, twenty one minutes after the customer believed the appointment had been scheduled. I informed the customer that we had her confirmed for the same time the following day, rather than on the day she expected. From this point on conversation with the customer was extremely difficult as in her words “I am extremely angry as I’m sure you can tell from my tone!” was an understatement. She was indeed fuming. She followed with “I EXPECT to be compensated for my time in the form of a discount from YOU!”. Normally we would offer a $20 discount without her asking but as she beat me to it in such a tone and manner, I was honestly afraid she would take it as an insult. She was NOT looking for a 5 percent discount. I apologized many times and assured her I would confer with the driver to find out how this happened, as well as offering to reschedule her appointment. She elected the same date and time we had in our schedule. The driver herself apologized for the miscommunication in person the next day. Our customers are our greatest focus. The quality customer service and preservation we provide only happens because of our efforts are recognized by them. The last thing we want is to slight them in any way. Our apologies are never fake as we consider any time we have to make one a failure of some way on our part, i.e. something we could have done better. I offer this customer a final personal apology for any inconvenience and assure her we will make every effort to ensure any such miscommunications never happen again.
Reviewed On 3/08/2019 by Barbara K
Pinstripes was recommended by the seamstress used for the bridal dress so we did not look further. The cleaning process was explained well, pickup & delivery were right on time and Bill & Amanda were great to do business with.
Reviewed On 2/23/2019 by Lee S
My sister-in-law's gorgeous wedding dress was heavily damaged by flooding in Hurricane Harvey (it must have weighed 50lbs soaking wet). After going to Beaumont to help my family clean out their home (which had water up to the attic rafters), I ...
called Pinstripes to ask if they could possibly help restore the dress. They graciously offered to take on the cleaning process and did a phenomenal job with both her wedding dress and my mother-in-law's mother of the bride dress. My family is forever grateful to Pinstripes for saving the day!!! Hurricane Harvey destroyed everything in their home, but Pinstripes saved the wedding dresses, I can't thank them enough!
Reviewed On 12/20/2018 by Wendy C
I did a lot of research for someone to handle cleaning The Dress after the wedding. Pinstripes and Bill Braun's service were fabulous! Impeccable work, quick turnaround, personable pick-up and delivery, all for a very reasonable price - wow! Wh...
at a rarity for anything associated with a wedding. Thank you, Bill! Recommended to all.
Reviewed On 12/19/2018 by Natalie M
They were able to get this cleaned and restored in less than a month. The convenience of their service through pick up and delivery is one step off of your plate, and after a wedding it is much needed. The dress is in pristine condition and I l...
ove opening the package and be able to see the dress that reminds me of such a wonderful time. Thank you for making this process stress free!!
Reviewed On 12/18/2018 by Shawna S
After the wedding is over, let’s face we are all exhausted! So it was such a relief to find out that Pinstripes comes to you both for pick up and delivery. Bill explained the process and what to expect and the teams followed through to meet...
the set expectation. I feel confident that my daughter’s dress will be preserved and ready for her someday daughter.
Reviewed On 12/18/2018 by Nina H
My daughter had an outdoor wedding and it rained that day. Needless to say, the gown needed cleaning. After talking to Bill, the owner, he explained the process and told me the options of cleaning and of cleaning and preserving. Bill was ver...
y knowledgeable, professional and explained everything in detail. He came over to personally pick up my daughter's gown. When the gown was completed, he brought it over and it was gorgeous just like the day she purchased it. It is preserved and boxed with a see through window. Excellent! We love it!
Reviewed On 12/18/2018 by Susan G
Pinstripes saved the day on two wedding dresses my daughter was wearing on her wedding. She had taken bridal pictures in the dresses and, through the venue which was an abandoned Cotton Mill, got the bottoms dirty. Pinstrips picked up the gow...
ns, cleaned perfectly (even better than they were initially) and then came after the wedding to clean a second time and preserve. Well worth the small amount of money spent to do what they did!
Reviewed On 12/18/2018 by Caroline A
I was debating on getting my wedding dress professionally cleaned and preserved, but am glad I did - money well spent. It was easy (pick up and drop off at your house) and Bill is great. My wedding dress seamstress said he is the only one she t...
rusts in the DFW area. It's important to have your dressed cleaned and preserved properly, otherwise you could end up with a nasty surprise years later. Thanks Bill and Pinstripes!
Reviewed On 10/23/2018 by Addison H
Bill is very knowledable about the specific care your dress needs. They were so easy to work with - they came to my house and locked in the price of the cleaning and preservation. Once it was preserved and boxed, they delivered it back to me - ...
so easy! They had a quick cleaning turn around time and sent me pictures of the dress once it was cleaned, and it looked great! I highly recommend using Pinstripes, they do a great job!
Reviewed On 10/08/2018 by Stephanie T
Pinstripes was so easy to work with! They responded quickly and even picked up / delivered my gown for me! When my preserved gown was delivered it looked so beautiful and it was nice remembering my wedding again through it.
Reviewed On 8/11/2018 by Madison H
The owner Bill was very helpful as I was trying to decide whether or not to preserve my gown. He answered all of my questions, and his team did such a great job taking care of my gown.
Reviewed On 7/25/2018 by Cherie W
I am so glad the lovely ladies in the Neiman Marcus Bridal Salon recommended Pinstripes to me for the cleaning and preservation of my daughter's wedding dress. They pick up and deliver to your home and the cost was less than I thought it would...
be. Highly recommend.
Reviewed On 7/20/2018 by Kathy R
I cannot say enough about how pleased I was when I received our dresses back. I had my dress "cleaned, preserved" 36 years ago and took it out for my daughter to see. I knew she had another style in mind, but we just wanted to have a " play dre...
ss up in mom's clothes" one more time. When we unsealed my dress, we discovered the front had turned a rusty orange (it's was NOT cleaned properly!) I was devastated to say the least. When it came time to have my daughter's dress preserved I was so thankful to Neiman Marcus for providing me with Pinstripes contact info. They not only took care of my daughter's beautiful gown, but they were able to restore mine to its original beauty! The customer service is so personal, they came and picked up both gowns and delivered. I will recommend Pinestripes to every bride and even mothers of the bride who might have the shock of their life like I did.
Reviewed On 6/20/2018 by Alicia M
The best costumer service I could have asked for while planning my wedding! Everyone I worked with was amazing. I’m havjng my grandma’s wedding dress sleeve sewed into my dress as a heart and desperately needed them restored first. The dress ha...
d sat in a cardboard box for 61 years! Once the sleeves were DELIVERED back to me, you would have never know it had been in a box for so long. They look absolutely PERFECT! So happy I chose Pinstripes
Reviewed On 6/15/2018 by Desiree C
I couldn't be happier with the service I from Pinstripes. I love that they pick up and drop off the dress, and I have piece of mind knowing my dress will stay persevered and beautiful for many years to come.
Reviewed On 4/18/2018 by Callie A
Get EVERY DETAIL in writing with these people. I just paid 900$ to have my gown cleaned and preserved. Bill was a friendly guy who explained the "package" to me on the phone and when i called to discuss the charges he said i misunderstood our...
agreement on the phone. He explained that the "package" would include a reduced charge for the cleaning after my bridal portraits were taken and turns out it was a separate package from the original one we spoke about. The dress looks great, but i'm so incredibly disappointed that they did not honor their word. I never would have agreed to a 900$ package. Find someone else with a more honest approach.
Response from the Vendor on 04/18/2018
It is unfortunate this misunderstanding occurred. Whenever we give an estimate to our customers we try to be extra careful to accurately explain the options and costs associated with each and every service available. This bride wanted a steamin...
g before bridal portraits, then a cleaning and steaming after, and then after the wedding a cleaning and preservation. Our package combines a cleaning before and a cleaning and preservation after, and was designed to SAVE the bride money. However the additional steaming before the bridals wasn't covered in that package and was written up as a separate contract and presented to her as such. This bride had a copy of each written contract with the charges listed individually and signed these contracts. Our notes on both the quote and the appointment bear out the charges as listed on the contracts. The total services were a silk gown steamed, then a cleaning and steaming, and then finally a cleaning and preservation. In addition we steamed her cathedral veil. I tried to resolve the issue with her and explained the charges, but after doing so was cut off, not allowed to speak, and subsequently hung up on. We will continue to provide accurate quotes and exemplary service to brides and would never mislead our customers concerning charges or services. Pinstripes just won't do it. We care too much about our brides and our integrity to do that. Again this situation was tremendously unfortunate as we never want to have a customer feel as if they have been slighted by either our honesty or our effort.
Reviewed On 4/05/2018 by Mandy H
Pinstripes was absolutely AMAZING! I purchased my dress used from a lady who had it several years. It's had several stains and a stench to it. When I picked my dress up it looked as I just purchased it. I highly recommend them. Also from the mo...
ment I walked in I felt welcomed and even exchange hugs :-)
Reviewed On 4/02/2018 by Brenna F
Pinstripes is absolutely amazing! They personally picked up my gown and delivered it themselves. The work was impeccable and I am more than pleased that my gown looks better than new. Thank you Pinstripes! You truly are the best!
Reviewed On 3/02/2018 by Jennifer S
Pinstripes made my wedding day amazing in regards to my dress. They steamed it wrinkle free and delivered it on time to my venue. I could have not looked as beautiful as I did without pinstripes! Their customer service was excellent. Bill and A...
manda were professional and so easy going. Thank you guys!!
Reviewed On 2/11/2018 by Ashley J
The price is so worth it. They sent me before pictures before boxing it up. I love the pick up service. They actually came by my job to pick up the dress. It was easy to figure out at time and get in contact with them. I paid half when they pic...
ked it up and the remaining during drip off. Thanks!
Reviewed On 1/26/2018 by Whitney M
Pinstripes is very professional and loved the speedy services they can provide with pickup, delivery, etc. I had a very delicate and older dress that was slightly damaged after their services. If this is the case for you, I would recommend hand...
cleaning.if not, pinstripes is the way to go. After I called them to let them know about the damage, they were quick to send me a partial refund.
Reviewed On 1/15/2018 by Cass P
Pinstripes was so easy to setup - they were available to pick up my dress the next day. They are very professional and will answer any questions you have. It took less time than they predicted, and they dropped off my dress in PERFECT condition...
in a beautiful box. Very pleased!
Reviewed On 1/06/2018 by Kathy M
What a great experience we had with Pinstripes Cleaning and Restoration! We used them to have my daughter's wedding dress cleaned after her bridal portraits and again after her wedding. They make it so convenient for you because they pick up an...
d drop off the dress at a location and time of your choosing! The representative was extremely professional and responsive when scheduling. I just loved that I did not have to load and unload the dress in my car and try to find a parking spot at a business. After the wedding we had the dress heirloomed and it was delivered beautifully in a keepsake box. I would highly recommend Pinstripes Cleaning for the convenience and quality.
Reviewed On 1/03/2018 by Bailey D
Pinstripes Cleaning and Restoration did an outstanding job taking care of my wedding dress. Through all of our communication Bill and Amanda have been so kind and professional! I would use their services over and over again - 5 stars just are...
n't enough!
Reviewed On 11/03/2017 by Debbie V
I thoroughly researched companies specializing in wedding gown cleaning and Pinstripes stood head and shoulders above the others. I took the extra measures of meeting the owner and personally dropping off the gown (although they provide free p...
ickup and delivery), and doing an inspection of the gown, once the final cleaning was complete, before the gown was packed. We purchased a package which allowed for 2 separate cleanings plus the preservation packing, due to a separate photo shoot, apart from the wedding. Even after an extended outdoor shoot, Pinstripes cleaned it perfectly, beautifully. I recommend this company without reservations. Perhaps our beautiful bride will be blessed with a daughter one day and, should she choose, her mother’s wedding gown will be waiting for her! Thank you, Pinstripes!
Reviewed On 11/02/2017 by Ivana X
I'm highly satified with the MuseumCare Preservation that's provided by Pinstripes! Althoughy the service is not cheap, but for the love of my wedding gown, it worth every penny.
Reviewed On 10/06/2017 by Rebecca H
They did a wonderful job cleaning my wedding dress! It looks gorgeous. It is a little more expensive than I anticipated, but well worth it for the quality of work (plus they come to you to pick up and drop off)! Definitely recommend.
Reviewed On 8/05/2017 by Samantha C
Pinstripes was an excellent business to work with! From scheduling the appointments to the beautiful work they did, I was so satisfied. Thank you for taking such great care with my special dress, I was very impressed with your quality of work...
.
Reviewed On 7/20/2017 by Summer F
I contacted Pinstripes after doing research on who could restore my Nana's 44 year old cathedral veil so that I could wear it for my upcoming wedding. Mary was thrilled to help and came to my grandmothers house to inspect the veil and walk us t...
hrough the process. My Nana was apprehensive about letting someone take the veil but Mary was wonderful and calmed all of our nerves. The veil was back to us in less then 3 weeks (it had kept most of its color and shape in the last 44 years so there wasn't too much to do) and it was back to its original color and glory. I brought it to try on when shopping for dresses and it is the perfect addition to my wedding day attire. I can't thank Pinstripes enough for giving me the opportunity to honor my grandparents marriage by wearing her veil on my special day!
Reviewed On 6/19/2017 by Maggie D
Pinstripes was recommended to me by my bridal salon and they didn't steer me wrong! Not only did they come directly to my townhouse for pick up and delivery, they worked around my schedule to deliver it back in two weeks! I was so pleased with ...
the perfect way they displayed my dress and belt to be cherished for many years!
Reviewed On 5/23/2017 by Cathy
I was thrilled to find Pinstripes and Cleaning to clean and restore my daughter's wedding dress. They were professional, efficient, and so kind to work with! The dress had stains and was covered in dirt on the bottom along with a tear at the b...
ustle, after they took care of it, the dress looked beautiful! They also cleaned the MOB dress. I highly recommend them and would take any future wedding dress or gown to them without hesitation!
Reviewed On 5/13/2017 by Jessalyn H
They picked up and delivered! Got all stains out from the bust and the bottom of the gown/ train and I wanted the dress preserved. It came back packaged beautiful. It has to be stored in a closet/ under bed- no attic or garage!
Reviewed On 4/12/2017 by Megan H
Bill and his team at Pinstripes were exceptional to work with! From picking up my dress and delivering to my home to being professional and courteous throughout, I give them my highest recommendation. They came referred by a lot of friends an...
d definitely lived up to the reference.
Reviewed On 2/10/2017 by Siera H
Pinstripes was amazing! They were so friendly and answered all of my questions. It was so convenient that they were able to pick up my dress and then deliver it back to my home. I am so thankful for them that they were able to clean and preserv...
e my dress. I am confident that it will be beautiful for years and years because of Pinstripes!
Reviewed On 1/15/2017 by Katy W
Pinstripes did an amazing job at cleaning my wedding dress. The bottom was terribly dirty, and they were able to restore it to as good as new! I was amazed! Customer service was wonderful! They picked up my dress from my home and returned it ...
to me at work. They were very pleasant to work with. I will use them again for any challenging cleaning jobs!
Reviewed On 1/06/2017 by HAYLEY N
Pinstripes was fantastic! They worked SO hard to get my extremely dirty dress beautiful again. They were also patient with me while I did post wedding bridals. They come and pick up anywhere (your office, home, etc) and drop off the same way! I...
couldn't recommend them more.
Reviewed On 1/06/2017 by Meredith K
Pinstripes was convenient and did a great job....they came and picked my dress up from work and brought it back to me just a couple of weeks later all boxed up. Easy communication and friendly service!
Reviewed On 12/30/2016 by Shannon B
Loved the attention to details and the ease of the service. They picked my dress up from work and delivered it back to my office. It looks brand new again,
Reviewed On 12/16/2016 by Leah F
Pinstripes Cleaning and Restoration was recommended to my daughter and me by the person who altered my daughter's wedding dress. The seamstress said my daughter's beautiful dress deserved the best in preservation service and she was correct, B...
ill and his team at Pinstripes provided exactly that - the very best in care from the initial contact until the process was complete. We were very happy and would recommend this company without hesitation!
Reviewed On 12/11/2016 by Maren H
Great customer service over the phone and the lady who picked up and dropped off my dress was great! Yes they pick up and deliver at no extra charge, talk about convenient! Extremely fair price compared to other companies I contacted and my dre...
ss is gorgeous! I would highly recommend to anyone!
Reviewed On 11/26/2016 by Catherine K
Pinstripes cleaner did an oustanding job cleaning my dress before the wedding and preserving it afterward! They are professional and work conveniently to fit your schedule needs. I would highly recommend them - thank you!
Reviewed On 11/07/2016 by Jenny B
I can't say enough about this service. They did a beautiful job cleaning my daughter's gown. She had had a beach wedding and there was a lot of sand and dirt that had collected along the train and hem of her gown and they were able to make he...
r gown look like it did the day we bought it. I was so pleased, not only with the quality of the cleaning, but also with the ease and convenience of the pick up and delivery service. They were very accommodating and worked around my schedule (even when I had to reschedule the pick up twice!). I would highly recommend using this service both for their professionalism and quality of service.
Reviewed On 10/26/2016 by Erin H
I chose Pinstripes for my gown and veil preservation based on the glowing reviews I’d read, and I was not disappointed. When I called to schedule my gown pickup, Bill walked me through the entire process over the phone and were more than willin...
g to accommodate my schedule. My gown was finished much sooner than expected and it looks lovely in the archival box. I would recommend Pinstripes in a heartbeat for their professional service and staff.
Reviewed On 10/01/2016 by Ted M
Following my daughter's wedding, I reviewed potential companies for the preservation of my daughter's beautiful gown. I like what I saw about Pinstripes so I placed a call. I received immediate confirmation that the reviews are accurate! It was...
so easy to arrange for pickup at my office and the delivery was just as easy to arrange. The gown looks beautiful the way it is displayed. I am delighted with their professionalism and service.
Reviewed On 9/23/2016 by Shenney J
OMG!!! OK so the wedding is Oct 15th and I still needed alterations and cleaning on my dress as of Sept 10, my alterations lady said she'd be able to get dress done by Oct 8 but needed cleaning first. she recommended pinstripes to me and they ...
were able to puck up that Tues Am @ the house mind you and drop off fully cleaned pressed and looking like the day I bought it. there were underarm stains from previous tryons and thought it would not come out,but they did it. the dress is being tailored as we speak and everything is falling in line as planned. Thank you so much for your prompt, curtious, professional and friendly service. Look forward to seeing you again for dress preservation. 😊
Reviewed On 9/12/2016 by Evelyn C
I had a very pleasant experience with Pinstripes for cleaning my wedding dress. I was able to get a quick quote over the phone from Bill after I answered a few questions regarding my dress, and the final price is really close to the quote. No s...
urprise is good! I really like their pick up and drop off service, and they were very accommodating to my schedule. I will definitely recommend their service!
Reviewed On 9/11/2016 by Rebecca H
I highly recommend Pinstripes for your dress cleaning and preservation. They are very professional and even came to my work to pick up the dress. My daughter is very happy! I love the way they set it to be displayed.
Reviewed On 6/03/2016 by Ryann H
I highly recommend Pinstripes for your dress cleaning and preservation. They are very professional, helpful, and got it all done in a very timely manner. I really appreciated them coming to my house to pick up and deliver my dress. It came back...
perfect and I love the way they set it to be displayed. I can now cherish my dress forever. ~ Ryann M.
Reviewed On 5/30/2016 by Megan G
Pinstripes does such beautiful work, I love how beautifully cleaned and preserved my wedding dress is. They even package it in a container with a viewing panel so you can see the dress with out exposing it to anything. This is an amazing compan...
y and I highly recommend it to everyone!
Reviewed On 5/19/2016 by Knottie1463690162
Pinstripes did a remarkable job restoring my veil from 1978 so my daughter can wear in her wedding. Bill came to my office to pick up the veil and discuss the process and our expectations. He exceed expectations when veil was delivered back t...
o my office several weeks later in perfect condition.
Reviewed On 5/19/2016 by Hallie R
Pinstripes restored my mother's veil, and I can't wait to wear it at my wedding! They did a fantastic job of restoring without over whitening. It had sugar stains on the Chantilly lace that are no longer visible. Thank you!
Reviewed On 2/21/2016 by Holly S
I love this company! Bill comes to meet you at whatever location you want and knows all the ins and outs of whatever you could possibly need. They restored my Mother's veil (got rid of the yellow color and added an updated comb) and did a beaut...
iful job. I could tell from the first meeting that I could trust them with something so precious as my mother's veil. I will be using them for my gown cleaning and preservation.
Reviewed On 1/31/2016 by Ana Casanova O
Pinstripes was fantastic. I found out about them through a friend - and Bill did an excellent job not only with quality care for my gown but customer service. He met with me outside of normal hours for pick up and delivery HIMSELF and he also ...
had his employee Erica touch base with me throughout the process. I am SO pleased! I will be referring them to other brides and can't say enough good things!
Reviewed On 1/02/2016 by Hayley B
I had a wonderful experience with this company from beginning to end! Professional, knowledgable, friendly, timely, convenient, flexible. Everything you could ask for! I highly recommend to all brides!
Reviewed On 12/29/2015 by Brittany B
Couldn't be more impressed with the service, customer care and all around improvements this company made on my wedding dress and wedding gown experience! With the utmost attention, kind KIND staff and drastic improvement in my grandmothers 1950...
's lace dress, I would highly recommend this company to anyone needed gown cleaning!
Reviewed On 12/23/2015 by Kelsey W
Pinstripes cleaned and preserved my dress and veil over a year after the wedding. They did a fantastic job and the dress and veil look absolutely beautiful in their boxes. They were very easy to get ahold of, professional, prompt, and did exact...
ly what they promised! I would definitely recommend using them!
Reviewed On 12/17/2015 by Pamela S
Pinstripes restored my grandmother's 1957 wedding gown to a nearly new condition! The beading, which had darkened and yellowed unevenly over time, came back to a very even, translucent-ivory color. The delicate lace and taffeta were undamaged...
by the restoration process and came back clean, lightened, and well pressed. We did loose a couple buttons off the back of the gown (probably a combination of age and the restoration chemicals), but Pinstripes replaced them with a close match at no cost. Great service, professionalism, and responsiveness. I would definitely recommend them.
Reviewed On 12/17/2015 by Brittany K
I did some online research for Dallas area bridal gown cleaners and came across Pinstripes. Although pricey, the quality and service is top notch and a wonderful investment to clean and preserve your wedding dress. They work with your schedule ...
to swing by and personally pickup your dress as well as return it to whichever address you provide. They are very knowledgeable of just about every brand of dress and have good relations with local bridal boutiques. Mine came all the way from a small shop in Fort Worth and they still knew the exact designer and style to work with. I also had a custom belt/sash sewn into mine with lots of beading and detail, which they are able to work around in the cleaning process. You only need to clean your gown once so consider this investment – other places will offer cheaper pricing but you run the risk of having your dress cheaply handled and (sometimes) ruined. Trust me, I have heard horror stories!
Reviewed On 8/21/2015 by Knottie1440203456
I would definitely recommend Pinstripes Cleaning and Restorations to any bride looking to get her wedding dress back to its original splendor. After my wedding my dress has snags in the material and mystery stains down the front. Pinstripes w...
as able to mend the dress and get those ugly stains out. The dress looked brand new. On top of that the display box makes it so easy to show off the beauty of the dress. I was very pleased!
Reviewed On 8/19/2015 by Destiny S
I was in a bind when I stumbled upon Pinstripes Cleaning and Restoration. I was at the alteration place to be fitted for my dress when we noticed a large stain on the front. The dress had been worn 15 years previously by my sister, and despite ...
being taken to the cleaners, there were still places that clearly needed some attention. The large stain was unexpected though! I frantically looked for cleaners who would take on the challenge of getting the stain out, and by the time I called Pinstripes, I was in a full blown panic. I did not want to have to find a new dress! Bill met me 15 minutes after I called him and put my mind at ease. He said he was very familiar with this kind of "sugar stain" and was sure he could get it out. He was so patient with me as I went back and forth on whether I could afford the cleaning process he was offering me. I never felt pressured or rushed to make any decisions. When I finally decided to move forward, he made my dress a priority (as my wedding was rapidly approaching!) and got it done as soon as possible. He met me at my choice of tailor with the dress when it was done, and it looked great! The stain was completely gone. I would recommend this company to anyone who wants to get an old wedding dress looking new again! I also plan on having the dress properly preserved with them, per Bill's recommendation. They saved my wedding day!!! Thank you, Bill!
Reviewed On 8/12/2015 by Erica G
I was so pleased with the team at Pinstripes. My wedding dress consultant from Neiman Marcus referred me and I am forever grateful! Lauren was a pleasure to work with - so thoughtful, accommodating and knowledgable.
Reviewed On 7/12/2015 by Knottie1436753855
My wedding dress turned completely yellow over a period of 47 years. i found Pinstripes to be totally professional and they did a superb job restoring my gown to it's original beauty. i hope my granddaughter will think about using my dress when...
she gets married. Thank-you so much!!!
Reviewed On 6/22/2015 by Monica S
Pinstripes Cleaning and Restoration has been amazing with cleaning my dress prior to our wedding and the restoration process after the wedding. They are so accommodating and will come pick your dress up from your home or work! That helped out s...
o much!! Thank y'all so much for doing such a great job on my dress and for being so professional and easy to work with!
Reviewed On 5/01/2015 by Knottie80421811
I would highly recommend Pinstripes Cleaning and Restoration to anyone who has a special clothing item that needs a tender touch to return it to its former glory. Also, I wanted to say that Lauren and Bill provided wonderful customer service.
Reviewed On 4/03/2015 by Kayla D
They cleaned my moms wedding dress from 1987 for me to wear to my wedding. Because its old and was my moms I was so scared to give it to just anyone but they took such great care of my dress and when I got it back it was way nicer than I imagin...
ed it would be. They were very attentive and took care of the details. I would definitely recommend them to anyone!!
Reviewed On 3/30/2015 by Shannon H
Pinstripes did a fantastic job cleaning my wedding dress. Lauren picked it up from my office in Dallas, and quoted 2-3 weeks to complete. My dress was ready in just under 2 weeks, and it looked wonderful! Great service!
Reviewed On 1/27/2015 by Amanda D
I love Pinstripes Cleaning & Restoration! They turned my old, yellow, vintage wedding dress into a beautiful white gown again! I loved how quick they were able to meet me to pick up my dress and look at it. They were very responsive, and kept m...
e in the loop with everything. They were also very professional. While my mom thought it was a bit weird for them to meet me somewhere to pick up my dress rather than me going to them, they were legit! And in the end, my dress looked a hundred times better! They even restored it for me for a very reasonable price considering I was not expecting it and was concerned with money at the time.
Reviewed On 12/08/2014 by Catherine W
I did some research to find a quality cleaner to preserve my wedding dress, because, this is one of the most expensive clothing purchases I'll ever make! And not to mention the memories that were made when it was worn. Bill was friendly on th...
e phone and gave me a quote that didn't budge. Lauren was very professional when she picked up the dress, dropped it off, and even in between communicated with me when questions came up. I am so happy to have my wedding dressed preserved, so I can share with my children for decades! Thank you for making this process easy, stress-free, and providing an outstanding product!
Reviewed On 11/26/2014 by Christen G
Pinstripes cleaning & restoration did an incredible job preserving my wedding gown. They were recommended to me by my seamstress, and I love the end result! My dress and veil are beautifully preserved in a box with a clear opening in the front,...
so that I can still see it. From a pricing perspective, they are not the least expensive option, but they are definitely not the most expensive - a good mid-point. They will come to your home to pick up the dress, and they will also bring it back to you when they're finished - extremely convenient! Highly recommended!

Contact Info for Pinstripes Cleaning and Restoration - William Braun

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Flower Mound, TX
(877) 874-7377

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