My husband and I both loved how the ceremony and the reception turned out. The view from the Misora room was breathtaking, the food was incredible, and everything came together perfectly (ie: tables, chairs, lighting, centerpieces, etc). We tho...ught that the wedding coordinator did an amazing job on the day of the wedding and we were also really impressed with the photographer and the minister.
So why give the hotel only 2 stars? My husband and I felt like the hotel made the before and after process extremely stressful. On our wedding day, my family gave us a beautiful set of personalized champagne flutes as a wedding gift, which my husband and I used for the first time on our wedding night. Once the wedding ended, I tried to grab the flutes, but the staff members had already cleared the tables. When I asked the staff about the champagne flutes, they said that they had already boxed up all of our personal items (anything we brought, like votives, frames, etc) and everything would be brought up to our room. The next day, I went through the all of the boxes and the flutes were nowhere to be found. I informed our coordinator right away, and a few days later, she said that the staff could only find ONE of the flutes. So in order to replace the one they lost, the sales manager told us that she would order another personalized champagne flute and mail them back to us (we don't live in Nevada). We thought that this was a nice gesture, but in our eyes, the flutes were irreplaceable because we used them on our wedding night. It’s been about 4 weeks since our wedding, and we still have NOT received our flutes.
Unfortunately, this was not the only issue we had with the hotel. Before the wedding, I had a difficult time communicating with the wedding coordinator. Although she was very nice in-person, she usually took 2-3 days to respond to my emails and she often pushed for a “one size fits all wedding” versus trying to tailor the wedding to us. I’m not sure why the hotel automatically charges you an extra 20% for gratuity because it seemed like they had a set way of doing things (right down to how they set the tables) and they didn’t want to want to go outside their normal routine. For example, when I asked to have the plates & napkins set a certain way, the coordinator gave me a hard time about it. Or when I asked if she could put the tables away from the windows, she came back with an excuse as to why it wouldn’t work. I had purchased up-lighting for the curtains and I just didn’t want lights glaring in people's faces. Ultimately, I was able to get things the way that I pictured, but I had to argue with her along the way. If she had just said “ok” in the beginning, I would have been a much happier customer.
I also thought that the package was misleading in regards to the flowers. The package says that you get 8 custom centerpieces for the large tables and then 4 small ones for the high tables, but in all-actuality, you get a $600 floral credit towards your flowers. If you want the centerpieces to work within the $600 budget, you have to choose from a list of fairly small centerpieces. In order to get larger centerpieces (tall one’s w/ about 60 stems), I had to spend more money and I had to decrease the number down to 5 centerpieces. They turned out gorgeous, and since I only had 5 tables, things worked out-- but I think that the hotel should advertise the floral credit.