This is a long review, but it is an honest overview and I wish we had read something like this before we hired PreciousPics. In summary, our videographer was INCREDIBLE and our photos/videos came back really fast, but the rest of the experience...
- especially the photographer- was not great. I'll break down the pieces:
1. The customer service team. We got married during COVID and had to downsize our wedding. We knew this was a possibility and confirmed verbally in advance that there was the possibility of package flexibility. Turns out that flexibility meant "if you want to INCREASE the size of your selected package, there is flexibility, but not otherwise." This is not in the customer service agreement, and when we pointed this out, our customer service rep Maureen just didn't reply to us for a month. Our request was also not accommodated. In short: get everything you agree to with them in writing (this also became a problem later when they tried to charge us for our raw footage. Luckily I had in email that we would be receiving the raw footage for free so that one worked out).
2. Our creative team. Both positive stars of this review are for Claude, our incredible videographer. He really understood the vision we talked about, was energetic, and actively made our wedding day better. Can't say enough good things. Our photographer, on the other hand, was the complete opposite. First of all, they switched our photographer 24 hours before our wedding, meaning that my husband and I were doing a meet and greet conversation while preparing for our rehearsal dinner. Not ideal. Jonathan did this conversation from his van while driving somewhere with his family and was very distracted. On wedding day he did not have our shot list, and did literally zero photo directing (one of my bridesmaids did the photo directing in the bridal suite, and I did it, poorly, when we were outside for family and bridal party pictures because I was not mentally prepared to direct a photoshoot on my wedding day). As a result, there are a ton of pictures that we wanted and that were on the provided shot list that we do not have. For example, there are no pictures of us with our separate families, there are not pictures of us with individual members of our bridal party, there are no pictures of ANYONE walking down the aisle (?!?!), among other key photos. He wasn't even there when I came out in my wedding dress, so there aren't photos of me doing a dress reveal to my mom and sister and bridal party (again, we provided an explicit getting ready timeline including what was happening when, and where we wanted him to be. It was all in the same hotel. He did not have this list day-of and was not in the right spots at the right time so these special pictures will just never exist because we're only getting married once). Finally, at one point I realized I didn't have pictures with my bridesmaids and asked Claude and Jonathan to take some. Claude was enthusiastic, jumped up and said "of course!" while Jonathan sighed heavily and commented that he had just ordered food. Overall, our videographer experience was perfection, while the photo situation was incredibly disappointing.
3. The final products. What we did wind up with came back super fast and is good quality (the photos that did actually get taken were edited nicely and the videos are great. But what isn't there is a little sad).
In summary, if you can get Claude, do it. Everyone else we worked with was not worth it.