PTAK Entertainment - DJ and Photo Booth

like the part you shared about thinking everyone would leave after you had the sparkler send-off. If the venue would have let your guests stay longer, they were prepared to pool their money to extend the dancing. And I would have done it. I had a blast. I hope your honeymoon is exceptional. Thank you again!

iscuss any of this. Your review has caught me off guard because so much of the event was fantastic! All the photos and videos that I took that day reflect that. I am finding responding to your review quite difficult. To be fair, it would have been more appropriate if you had shared with the reader base of The Knot, a more comprehensive version of the details instead of only snippets. So many aspects that you wrote about in your review regarding the event and actions leading up to the event day are things I am simply not aware of. Admittedly, I was challenged with some difficult-to-find, specific Disney songs that your sister (Bride) chose for the ceremony. The most challenging part was finding the obscure orchestral sources for those songs. Ceremonies are the most demanding aspects of a wedding. When I second-guessed on several of those songs the morning of the event, I needed some validation. My instincts are very keen. In my years of experience, it is always better to make changes before an event starts, rather than committing to it with questions. With ceremonies, there are no do-overs. As the matron of honor and acting wedding planner for your sister's wedding, you had a lot on your plate that day and you were being pulled in many directions. In fact, I felt badly having to pull you away to deal with some of my concerns. According to our email and text correspondence time stamps, our communications were spot on, except for one single email I missed that your sister sent because it had gone to spam. Up until that point, you had been my only contact person throughout the planning process. I don’t know if you realize, but the largest percentage of wedding DJs are not full-time performers – just as I am. I do not view the investment into my DJ services and equipment as a side gig. It is likened to a second career and I take each and every wedding that I perform for very seriously; as if my own. I would like to take a moment to expand upon your description of the bridal party’s grand entrance. At the very beginning of the wedding planning process, you wanted to have each couple in the bridal party introduced to a separate song. You provided a list of those songs and the exact timing down to the second. My response was that I didn’t feel that was a good idea because from my experience, unless the group has the luxury of a live practice opportunity for timing, the intros can get confusing for the group. My attempt to get you to consider another option was unsuccessful. Just as I do with every wedding, just before introducing the bridal party, I lined up the couples in your party to be introduced, matched up their order, and ran through their names as they were to be announced. I verified the songs that each couple was to come in to. In situations like this, the most important thing that I emphasize is that the couples are supposed to enter only upon hearing their names called out. I repeated that several times to make sure everyone was on board. They all gave a “thumbs up.” When the intros began, the couples were coming into the dining venue ahead of the name callouts. In situations like this, nervous tensions can throw people out of sync. But even though they came in out of time, the guests still clapped and cheered. The bridal party intro segment was certainly not perfect but still resulted full of excitement from everyone. Ali, I wish your experience with me had been a much more positive one. And as part of my continuous improvement process, I will plan to use your experience to make future couples’ events the best they can be. I wish you all the best.

event. See you on the golf course...sometime in May. Scott

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See you around. Sincerely - Scott

is case, your wedding in particular), I go out of my way to make certain it is going to hit on high notes. I worked just as hard on your event to make it stand out as I do every other. Compared to all my other 5 STAR TheKnot reviews, the assessment from your point of few and remains to me to be quite hurtful because it did not depict your event as I and many others viewed it. In the end, it is not my or your guests opinions that matter - it is yours. I truly hope that that is not how you are going to remember your wedding reception, because that would be an absolute shame. You voiced several things that did not resonate well with you and I wish that your experience with me would have been different. There were many positive aspects of your event that were brought to my attention from your guests, the venue staff, the photographers and even members of your bridal party. This is why I remain confused regarding your very negative review. I would like to take this opportunity to respond to your points of dissatisfaction. Your guest count was just under 80 people. Keeping the dance floor filled for events with small guest counts can be tough, thus requiring the need to respond to guest song requests. Guests typically dance to music they ask for. You did in fact provide me with a list of songs, many of which I would have played without your list. I compared the songs on your list to those that I played during the event as shown by the history log kept by my DJ software. The comparison showed that nearly 80% of your listed songs were played during the all dance time frame and 100% of those asked to be played between cocktail hour and dinner were in fact played. Leading into your event, we shared many emails with details as I was establishing your event itinerary. You had given me your approval to play guest requested song on top besides your list which was a great help in allowing the dance floor to stay filled through the entire event. Many of your guests came to me at the end of the evening asking if I could continue to play, but the venue had a strict cut off point not making that possible. Suggesting that I “went rogue” is quite hurtful when my sole goal was to make your event a success. If the dance floor went stagnant, I risk being criticized for not playing songs to maintain the energy. Half way through the all dance portion of the event, I came to you to specifically ask you what you would like to hear as a point of being concerned about your particular song preferences moving forward to make sure you were going to be engaged. The special dance that I recommended near the end of your event is something that I don’t always do at every event. I do not use it as a gimmick nor to promote my services. I felt it would be a great way to draw in all of your guest that were left at the end of the evening to come together and rally as a reminder for the reason they were there in the first place – to celebrate your marriage. It is true - I played a song of my choice since you didn’t have a slow song in particular to hear. It happened to be (Save the Best till Last) by Vanessa Williams. Every one of your guest remaining at the venue grouped around you and your husband on the dance floor while locking arms, holding hands and cheering for you. The videos and photos that I took of that dance and many other dances and aspects of your entire event that I shared with you demonstrate the great reaction from your family and friends. Not fully understanding your personality or tastes, I took a chance with that special dance and you didn’t like it one bit. For that I apologize. From the time your ceremony music started, all the way through to the end of the reception, the timing went without a hitch. I invest thousands of dollars of sound and lighting equipment and music to create incredible events and invest in myself as a professional striving for perfection. Perhaps you recall the wireless spot lights I set up at no cost to you, to highlight your wedding cake on the lone table. I like to do special things for my clients and don’t ask for anything. There were many compliments regarding that lighting concept that came from your guests, the venue staff and the photographers. I presented you and your husband with a link to a large collection of videos and photos from the start until the end of your event so you could cherish the memories. I did not charge for that because I wanted to go above and beyond the scope of my job. Your best man came to me moments before his toast and asked if I would work with him to cue in a song that would lead in to his toast, which I did and it worked out nicely. In the end, you were not happy with my services and I ended up being compared to a low level running an ipod. I love what I do as a professional DJ and love the results at the end of a successful event. I wanted to make your event historical, but couldn’t seem to do that in your eyes. I will take this experience and try to learn from it.