Fashion, Engagement Rings, Wedding Rings, Rings
Let me start by saying that if you want your engagement experience to be memorable, read this review, it will be worth your time. I went to buy my engagement ring from Quinn's because my brother has bought his and had a good experience with them. I purchased a engagement ring in June 2015. I ordered a halo ring with a center diamond and accent diamonds on the sides. I can honestly say that the day I purchased the ring was the last positive day I would have with them. After I got the call that my ring was ready, went in to pick it up, the ring was not sized and the accent diamonds were not added. Second trip, the accent diamonds were added, but the ring was not sized. In addition, three sides of the ring had 6 diamonds and one side had seven (WHAT!?). I just had them leave the seventh diamond because there was already a hole where it was supposed to be. Third trip, they finally sized it from a size 7 to 4, which I now understand was a huge mistake by them, as now the integrity of the gold had been compromised. I gave her the ring, then a few weeks later, one of the side diamonds fell out as the gold had cracked. I called Quinns to see what they wanted to do. I ultimately had to take the ring back from my fiancée, which is not only totally embarrassing to me, but to her with her friends and family because they keep asking where it is. They agreed to remake the ring properly with the correct number of diamonds on the side. At this point I met with Terry, the owner. I was assured that I would be "well taken care of" should we purchase our wedding bands with them. I got the ring a few weeks later and everything was fine. We begin planning our wedding, and return to Quinn's for our bands, only for the fact that we were going to be taken care of. Something worth mention, one of the co-owners began making statements that given our situation, to do a dual wedding band, if we bought one, we would get one free. I then brought it up when we decided what to purchase, they said they never said that and they could never do that. We got the standard 20% off, and then we only got an additional $100 off on both rings, for a total of $200. So much for being "well taken care of." It was a such a hassle trying to talk to Terry, he was always traveling somewhere and not available. Months later, I eventually gave up because I don't have time to deal with the nonsense and chasing a ghost around for another $200. It was worth it to me to never have to call or deal with them again. People go to a place like Quinn's and pay more for the personalized experience. However, I believe Quinn's has grown too big for themselves. My brother bought his ring when they only had the Occoquan store. The personalized experience is gone. I truly believe you are better off going to a big name jeweler like Zales. I was going to give them two stars because I did get the product and eventually it was perfect, but every time I get upset just thinking about Quinn's. They ruined my once in a lifetime experience, think twice and don't let them ruin yours.
Great!Reviewed on 4/22/2015 Amber M
I've been shopping here awhile. They are great and truly try and find what you want. Our rings are amazing.
Great Customer ServiceReviewed on 11/19/2013 Erin F
My husband had my grandmother's diamonds reset to be used in my engagement ring and they did a great job. We also bought both of our wedding bands there. After ordering the rings months before the big day, we were able to easily exchange the groom's ring for the correct size with no hassle at all.
Great place for all jewelry!Reviewed on 10/17/2013 Heidi F
My fiancé's family has been going to Quinn's for years! The staff is very helpful and accommodating and the prices are reasonable! Every time I went in to get my ring sized or cleaned they were very nice and asked questions about the wedding and me personally which I think is always a nice touch. Plus, they give you chocolate :) Great place!!
Stay away from this jeweler!!!Reviewed on 9/04/2011 Jennifer S
When I was visiting my parents from out-of-town, I decided to take my engagement ring and wedding band set to Quinn's for resizing because of their word-of-mouth reputation for great jewelry experiences. I could not have been more disappointed by their service and lack of compassion. Their goldsmith ruined my ring set. My fiance and I are now to the point where the rings are beyond repair and have to purchase a new mounting. My rings were sized down from a 7 to a 5 1/2 - the finished size was fine. My rings were yellow and white gold - the majority of the band was white gold with a yellow gold portion sautered onto either side of the diamonds for both the engagement ring and wedding band. Well, after the rings were resized, the goldsmith (per his words) gave the rings to someone else at the jewelry store to dip into rhodium. From what I understand this is a common practice to make the white gold shiny again. I would not have had a problem with this except they covered the yellow gold portions of my ring, turning them silver colored. When I picked up my rings from resizing, I immediately had to go to the airport for a flight back to FL, my home. It was a hectic week and I did not notice until I returned to FL what had happened to the yellow gold portion of the rings. Quinn's offered to have me ship them back to VA to be fixed; I was happy to hear their responsiveness. The woman I spoke to on the phone stated that she could even see in the pictures they took of my ring in their computer system that the rings were two-toned. Once the rings were back at their shop, I received a call from the goldsmith. He claimed my rings were gold-plated and if he took the rhodium off, they would still be all white gold and not two-toned anymore. I looked at the certificate for my rings - they were not gold-plated. My fiance called the jewelry store where we purchased the rings and they stated they do NOT sell gold-plated jewelry. I scanned the certificate and sent it to Quinn's; we told the goldsmith what the jewelers said and he still argued with us. I suspected he was simply going to place gold plating over the portions of the rings that were yellow gold and not even take the rhodium off (it can be buffed off). He assured me that he wasn't going to do this. However, once the rings made their way back to FL (btw, Quinn's shipped them back to me uninsured, even though I sent them insured), it was quite obvious that he put gold plating over the rhodium. The rings looked cheap and horrible. There are also portions of rhodium built up among the small diamonds around the solitaire. We took the ring to a jeweler here in FL and found out that the rings are now beyond repair and our only alternatives are to either purchase a new mounting or rings set altogether. Quinns has since refunded the money we paid for the resizing, but ultimately have ruined something that was supposed to be with me for my lifetime. So much for "master goldsmiths".
Beautiful custom bandReviewed on 7/14/2011 Sarah C
We went into Quinn's asking for a custom band to match my engagement ring. They truly delivered a beautiful piece at a reasonable price. I have received many compliments and am very happy with it.
Amazing Jeweler!!!Reviewed on 6/17/2011 jessica p
They were awesome!!! We went in the first time and we sat down and had a trial with different size diamonds and shapes, it was fun!! They stayed within our budget and I have a beautiful ring from this vendor! They are family owned and remember you each time you walk into their store and give you free cleanings for your jewelry!