This venue with its beautiful landscaping was perfect for an outdoor ceremony. All the food was spectacular and the staff that worked our wedding was incredible.
But Lynn has got to go. She took multiple weeks to respond to every single one o...f my emails. She was constantly contradicting the contract that we signed all the while saying that everything would be fine even though she kept saying things that were the complete opposite of the contract. She gave me 1-day notice that she was going to be out of the country and unreachable by phone or email 3 weeks before my wedding (which were also the dates that the headcount, food options, linen order, final payment, etc. were due). The person who was supposedly covering her duties was left completely out of the loop, so all the totals were wrong, and we had to work it out ourselves.
I was setting up at the venue the day before the wedding and Lynn asked if there was anything she could help with while we were at the rehearsal dinner. I asked her to do 2 things. Neither were even touched when I arrived the morning of my wedding. All morning, things kept going wrong and I had to run around trying to fix them. Things that were already communicated to Lynn or things that were in fact included in the contract and therefore already paid for. Things that Lynn should have been handling. At ~2PM I lost it because she still wasn’t there and I was missing some linens, a cake table, a riser for the head table that Lynn had promised (that I later found out didn’t even exist), and no one had come to take down the room divided between 2 of the ballrooms or set up cocktail tables. Two of my bridesmaids, angels that they are, went to find an answer other than “I’m sure she’ll be here soon” and found out that Lynn was OFF that day. How in the world could she be OFF work on the day of my wedding?!?!?! And never felt the need to communicate that with me?!?!? Or even communicate it with the staff since they all thought she'd be in soon... She clearly does not give a damn about her job or her clients and it shows. She was unapologetically awful.
I would also like to include that I waited over 6 months to write this review because I thought that maybe I was just angry in the moment. Clearly not.