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Limousine & Sedan
RJH Limousine Service Reviews
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Reviewed On 7/01/2015 by Knottie1435787583
WARNING! AVOID AT ALL COSTS!
I purchased a groupon for this "business" as I had a trip to Reno and needed a ride home upon coming back.
I booked a reservation with the extremely rude Bob via email (after being told to do so after our phone ...
call). It took about a week for him to get back to me through email (after I emailed him multiple times to confirm my reservation). He said that he indeed did send a confirmation of my reservation already (I had checked all inboxes an spam boxes, I received nothing) and minutes after his response, I received a confirmation of my pick up reservation. (clearly he did not send it in the first place).
I figured all was okay and I was ready to be picked up at the airport, but I guess I was wrong. My flight arrived into LaGuardia and I get an email alert saying that my reservation was cancelled due to nonpayment from groupon. Firstly, the fact that he would email me, cancelling my reservation, instead of giving me a call goes to show how terrible of a business this truly is. Had he asked if I wanted to pay full price and take up the matter with Groupon itself, I would have been happy to do so. Instead, I was left stranded at the airport for 3 hours trying to find another ride home.
The controversy of them not receiving payment should not result in cancelling my reservation, as I had already paid for the groupon voucher. Bob should have taken this up with them.
Reviewed On 6/18/2015 by Knottie1434626551
INCEDIBLY INEPT, unprofessional, and scammers. I called 4 months in advance to make a reservation. They were "busy" so said they would call back which they never did. I called again and reserved. No email confirmation so I called again for it. ...
Received a confirmation. Last month I received an email cancellation. Called and said it was their mistake. Sent another confirmation. 12 hrs before my flight I get an email saying it was a reminder and they will pick me up. I get up at 4am for my 5 am pick up and find a message that my ride is cancelled. Several calls marked urgent in their voicemail menu get no response.Groupon should be held accountable for sponsoring this mess of a business.