I would give zero stars if allowed. I recently purchased a beautiful bouquet to be delivered, as a surprise, to a very special friend on the day of her surgery. Not only did they call the recipient twice about when they could deliver, and ruine...d the surprise, they never delivered them on the day they were supposed to be delivered. I, as the purchaser, was never contacted. I had to actually reach out to them to see if they were delivered, only to find out that they were not. I contacted their "customer service" and none of my questions, about why they didn't call me, and why I wasn't notified that they were not delivered, were answered. Instead of answers I was given excuses. Not the kind of experience I expected, but I learned my lesson. 1-800-flowers it is!