I am absolutely heartbroken and blown away by this company. Back in the fall, I turned my wedding dress over to this company to be sold in hopes that I would make half of the profit off of the sale. Every few months, I am responsible to pay a $...5 fee in order to keep my wedding dress at this store. A few months ago, I called in to pay my $5 fee. The girl on the other end of the phone showed me how to login to my account on the computer and make sure that my $5 got paid. I have consistently done this since the fall.
Today, I called the company to make sure that I was up to date with my $5 fee. I was told that my last $5 payment was never received and that I am NO longer the owner of MY wedding dress. My wedding dress now belongs to Something Blue and I will no longer make any profit from the sale of the dress.
Not once did Something Blue take the time to make a phone call to me and let me know that they did not receive my $5 payment and that I would be losing the rights to my own wedding dress. Essentially, I handed them a wedding dress that I paid thousands of dollars for so that they can sell it and make the money off of it. They essentially took this dress from me without showing any sort of courtesy to those who are giving them business.
I understand that there are contracts with things like this and that I am responsible to pay my $5 every few months. On my account, it currently says that I do not owe anything to Something Blue. The girl that taught me how to check my account said that it would tell me online when I owe the $5. Still to this day, it says I do not owe any money. The manager went on to tell me today that there's she's not willing to help me out at all and that I should have read the contract.
I am truly heartbroken by my experience with this company!