We had the worst experience with Terry. We hired her for the dessert buffet for our wedding (which actually means each guest is only going to get 2-3 pieces of dessert, which she claims she "repeatedly informed me" but not once was it provided ...in an email or stated anywhere in the contract or on her website. We were "provided 2.26 pieces per person" sounds like a buffet right?)
After informing Terry that half of our guests did not receive any dessert at our wedding I was told "that once I drop off the desserts at the resort what happens to them after is out of her hands" (she claims that she had left extras with kitchen staff at the resort, which there weren't any as we asked the kitchen staff and our wedding co-ordinators but then pretty much accused the staff at the resort of stealing them. Which is hard to believe because once the staff found out half the guest didn't receieve any desserts they started offering to go dig up whatever was in the freezers so they could have something)
I was also told by her since "I didn't want to take any responsibility in this situation she would consider this case closed" I'm not entirely sure as the bride who hired her, and those service weren't met, why I would have to take any responsibility in the matter. However I did, contacting the resort and the wedding coordinators, doing her job and now she refuses to respond to any of my emails, or to contact the resort (as they told me she could contact them directly).
She also provided 3 different counts of the quantaties of desserts (one in a work order to the wedding coordinators, one to my self in an email and one that she posted a pic on her facebook page, also using my name which she didn't have permission to do)
2 weeks before the wedding she had emailed me telling me she didn't have our selections either... when in fact we had flown down to Orlando 2 months prior and met with her in person for our "taste testing" (which was leftovers of someones else's wedding)