My husband and I's wedding was January 6th, 2023 at The Milestone New Braunfels Legacy Hall. After touring numerous venues, my husband, me, and our families decided on this one because it was everything we wanted it to be and more! The only dow...nside to this booking is overall the inconsistencies between management and inappropriate talk over money. We booked this venue late January 2022. We met with our initial sales woman, which moved to a different venue following the signing of our contract. We were told after we decided on which packages to choose from we could move our package up or down (which was one of our deal breakers at the time being we had no idea who we were inviting nor what our budgeting was to look like in relevance to this). Moving forward, this was not true and we were not able to move down in our packages even though we were told so. Every charge was put through on card and with a charge (CC fee) and fees were calculated and charged each time a change was made. On the week of our final payment, we were told for the first time that we were able to pay directly from our bank account with no fee. Why were we not told this before when we had processed several transactions over the entire year? Following the financial issues we dealt with was the day of the wedding. One of our groomsmen decided to bring outside alcohol (which we made clear to them not to do). We understand their policy and respect the decision to charge us; however, pulling aside my Step Father to disclose such a charge during the wedding reception was not appropriate and could have waited until the following day. The worker he had spoken to said this charge would be $100. When the Assistant GM reached back out to us on the matter, she disclosed that our entire security deposit would not be refunded ($850). There were no damages to the property, the rule was not followed, I understand; but I do not have grace for severely downplaying the charges at hand on the wedding day by $750. Like I said previously, I understand these charges, I understand the rule was broken, but feel the entire situation should have been handled more professionally. Lastly on the topic of negatives, the "cracker and cheese board" we picked was a small board and was barely restocked. We had 202 guests expected, I knew of only a few that actually got a normal portion of cheese and crackers if any at all. Please do not call it a "display board" if I could have made a better one at home for a family of 5 for a much better price. Onto the positives, the manager I had originally dealt with was extremely uncomforting and disrespectful; however, the new manager is absolutely wonderful. We only ran into one simple miscommunication but she was always more than happy to help when needed. The wedding day over all turned out beautiful, the dinner food was amazing, drinks were a hit, and the staff on the wedding day were kind (only the one mishap with the inappropriate timing of financial conversation). Im all for venues and vendors working to do better so that is all Im seeking here, absolutely no hard feelings. Beautiful venue but please work on making this a more enjoyable experience for brides, grooms, and their families alike!