Their staff is incredibly kind. From what I've seen (not as the bride), they do a beautiful sperry tent that makes my heart jump for joy.
That being said, their rentals for things like linens felt very limited. Their online catalog is hard to...
get a good view of the items, colors, etc, and there is not much of a meaningful portfolio. They are still only taking appointments, so if you want to see something, you have to schedule a formal time and they are busy.
The biggest thing, though, is that they brought the wrong color table cloth to my event. It was discovered too late to not cause chaos, so we just went with it, but that's a pretty large sized error for a wedding rental.