I WOULD NOT RECOMMEND USING THE PLANT GALLERY!! I was recently married on October 20th. With more than 5 hours of face-to-face meetings, texts, emails and calls to go over every single detail of my wedding flowers and decor, The Plant Gallery ...Floral Manager, Eva (who took on my wedding project after their floral designer took another job at the end of September), made decisions regardless of what we discussed and agreed upon without notifying me. My large centerpieces were NOT large, they were the wrong shape, and included flowers and greenery I DID NOT APPROVE. I wanted a large amount of candles, but the amount of candles at my wedding were sparse to say the least. I was also supposed to have candles at the church per our last discussion. However, there were no candles in the church. Who places an order for non-refundable decor without checking with the bride first? She emailed me to let me know she spent her day off getting the items (like she is the only one who works on her day off). And, I was supposed to be getting the items, not her, because TPG dropped the ball from our original conversation. Mind you, the original designer, who I loved and was working with left The Plant Gallery. No one reached out to me after she left to make sure TPG knew exactly what I wanted. At my request, I spent almost two hours on a call with Eva and one of my wedding planners re-going over the details of the wedding florals and decor. Eva told me she ordered the florals without being sure she had ordered the correct shade of red, but she said it would go great. Nope. I feel Eva lacked the attention to detail and professionalism I expect from a wedding vendor. She did not respect my vision for my wedding or the time I spent going over wedding details in that specific approved florals and decor were not used. Brides do not need extra stress with under two weeks to the wedding!!!! As for the smaller centerpieces, sparse is an understatement and my choices of flowers and and vases were ignored!! This review only scratches the surface of my experience. In the days after the wedding, I emailed the owner, Kenny Rabalais, to explain my extreme disappointment in his company. He promptly responded by email and asked for photos of the flowers. Since I had only explained that I was very upset but had not discussed the actual details of this fiasco, I responded with the photos and asked him to call me at his earliest convenience. After more than a week of no response, I repeatedly emailed and called TPG to attempt to reach Kenny to no avail. It was only after giving him a deadline of 4pm on November 5, more than 10 days after I initially contacted him, that Kenny responded. After requesting multiple times to meet with him and/ or have a call with him, he asked me to email him again. It took me a few days to put together my email along with subsequent emails including attachments outlining my experience. The emails were sent on November 9 to Kenny as well as Eva and TPG’s accountant (who was on copy to Kenny’s email to me), and I have received no response or resolution of the matter. The customer service or lack thereof by the owner of this company is appalling. I should not have to explain my “side” of the story over and over again and prove why I have a right to be disappointed. If anyone wants to know the whole story, I’d love to tell it! My other vendors were amazing!!!!!! Too bad I cannot say the same of The Plant Gallery.