The Still Life Photography

again someday!

l payment within 48 hrs of your wedding (and even offering a full refund the day of), I was under the impression she was forgiving, understanding and appreciative of all that we offered. Including: 50% refunded for arriving 2 hrs late (missing only getting ready shots... Which is huge, still, I understand) but also a comp session, 100% refund for your choice in us to not attend from 330pm-930pm (originally contracted 130-930), which we essentially didn't have to give you the option of, but understood the frustration in us scrambling to find a replacement, so agreed to offer it. Had it been any other company this happened too, I think they would have just shown up late...but we aren't those people. It is VERY rare that one of us gets sick. It's never happened to either of us up until this past weekend. In 5 years. While it was physically impossible for us (given we live over an hour away) to make it there at the contracted time due solely to his illness, we were able to cover first look, ceremony, portraits after and the entire reception. I would be greatly upset if my photographer called to explain he wouldn't be on time due to illness. So, I understand the frustration. However, as Maegan explained to me in her email this morning... You work in the "event world" and know these things can happen. I believe we handled it in the best way we could have. In turn, I would have appreciated an honest, full length review with details, as oppose to a short, misleading review being posted to every site imaginable, clearly trying to belittle the way we handle business. (From weddingwire.com review on points given...) I was 100% responsive with Maegan since the day she inquired, so to give us a 1.0 in responsiveness is not fair. We were unable to complete service because we gave you a choice to have us arrive slightly later than scheduled, so to give us a .5 in service isn't fair. We are a small husband and wife team of 2. Our Professionalism has been proven to be 5-star with over 200 clients to date. And again, I believe we handled this situation with as much professionalism as our small business allowed. So the .5 rating on Professionalism is not fair. Our monthly, lengthy emails Maegan and I had, showed how flexible we were able to be, and the options we gave you as an end result also showed we were giving all options feasible, and being as flexible as we can. So, the .5 rating you have on flexibility was not fair. I'm sorry again, and wish things could have ended on a better note. As I told Maegan, I'm happy you were able to obtain high quality images as a result of our misfortunes. All the best to you both, Nicole (and Jay) Vega