DO NOT USE. My first red flag of this nightmare was a week before the wedding I had to hunt them down because I had not received any sort of confirmation call. After sending several emails and leaving multiple vms, I called the main business li...ne. Ross answered, sounding very much under the influence, slurring his speech. I asked if we could confirm the details and he said "Yeahhhh, it's all good. We're all good for your date." Sure enough, the day before the wedding he calls me "Hello, I'm calling to confirm the details of your wedding."
Ross showed up HALFWAY through the ceremony. The ceremony had started 20 minutes late, so had it started on time he would have missed the whole thing. I tried to be understanding, and thankfully my church filmed the ceremony themselves.
After the wedding he disappeared. No thank you note, no updates on the video, no timeline for when we would be receiving this. The pastors of my church kept coming up to me saying they were trying to get in touch to give him the ceremony footage for our video, but they can't get ahold of him. I finally got ahold of him in September, he freaked out, saying the pastors were lying to me, that HE had been trying to get ahold of them to get the footage and they wouldn't respond to him. He also said "I don't send emails with updates, I'll let you know when it's done." He also repeatedly said "You call yourself a Christian calling me like this?"
I check in with him again in Nov., this time via email. His response is very rambly, abusive, and still no update or even an apology.
My husband talked to him afterwards, got him to agree that Ross would be able to have our video and refund to us within 3 weeks of receiving the church footage. He received in shortly after, in early Nov.
We’ve had 3 separate written, confirmed, agreed upon dates we would have both our footage and a very small refund sent directly to us. They did not follow through on any of them. In December they decided to blackmail us after we got the BBB involved, saying they would only mail us the footage and refund if we told the BBB we rescinded our complaint, otherwise we could drive 3 1/2 hours to go pick it up ourselves. (Which at this point they had bullied us so much the thought of interacting with them in person sounded super terrifying!) I reported this to the BBB who notified me even if I agreed to their terms, I physically would not be able to. They also said they let the Wedding Elites know once a complaint has been received it cannot be rescinded.
We then had to get a lawyer involved. Ross said he sent the footage and refund on the 6th, for our last agreed date being February 1st (almost 8 months after our wedding). He sent our lawyer a tracking number on the 14th. The number said he actually mailed it at 5:00 pm on the 13th. He also mailed it to our lawyer instead of to us. Our lawyer contacted us on the 15th saying he was mailed the footage, but (big surprise) the refund check was missing. The office of our lawyer is also an hour and a half away, so now we have to figure out a time to drive out there to get it.
At this point, I do not even want to watch the video. I have started having panic attacks because of this company, and I have trouble sleeping because of all of the awful, violently abusive things Ross has said to me and about my personal religious beliefs.
We have gone to the District Attorney & Consumer Complaints Dept., and were told they will be moving forward with our case.