We really wish we had a better experience with Tower Studios. We chose Tower Studios as our videographer because their example videos were beautiful and they had excellent reviews. Unfortunately, our experience was the opposite. Not only is the...re 2 hours of footage missing from our wedding day that we’ll never get back (even though our package included unlimited footage) the quality was disappointing. This is honestly the only vendor from our entire wedding that we had a negative experience with, and we absolutely LOVED our photography (by Jessica Lauren Photography!). I felt safe booking with Tower Studios because no matter what, we knew we could get the raw footage, but after viewing it we know that’s where all the problems started. In the footage we saw in the example videos, the audio was high quality and there were tons of creative shots of the wedding day. While ours it seems like the camera was sitting on a tripod, with no creativity or thought put into capturing the story of the day. Much of the audio (including the bride reading a letter from the groom) was unusable because of the poor quality. Even more issues arrived as we received our first draft of our wedding day video, and it seemed as though an intern had spent a few hours piecing the footage together. We shared it with many of our close friends and everyone had the same reaction — it was a jumble of random clips just thrown together. It didn’t make you feel like you were reliving the wedding day, as their example videos had. After expressing our concerns to our Tower Studios contact, they ignored our concerns and responded with a positive spin on everything without ever admitting their errors. After that, we requested our raw footage and our contact let us know it’d take a couple weeks to receive it (I don’t understand how it takes 2 weeks to transfer the footage when I was able to transfer it from a drive to my laptop in 20 minutes, but that was the least of my concerns). Once we received it, we spent HOURS reviewing it and making extremely detailed notes on all the shots we liked and everything we wanted removed from the video. FIFTY days later, we received a new version of our video, which was certainly better (because we gave them specific direction on how to fix it) but didn’t even incorporate all of our edits. We responded to request the edits yet again, and our Tower Studios contact let us know that AS A FAVOR TO US they could make these edits, because they normally don’t allow an additional round of edits. Today, we received an updated version. While better, it’s still not what we could have had if we’d have gone with someone else, or the kind of video Tower Studios would have chosen for their example videos on their website. But ultimately, we’re frustrated and tired of dealing with them so we’re just accepting it. Sometime in the future, when we have money available to spend on it, we’d like to give the raw footage to someone else to edit together so we can have a video that really tells a beautiful story of our wedding day.