About this Vendor
Upstairs Downstairs Catering for Your Wedding
For 35 years, Upstairs Downstairs Catering has prepared every meal with a passion for perfection. Not limited to menu options, we can turn family recipes into fare for your entire party. Whether sit down, family style, or buffet, our attentive and quick responding staff handle every detail.
$$ – Affordable
American, Eastern European, French, Greek, Indian, Italian, Latin American, Middle Eastern, Fusion, Seafood
Gluten Free, Vegan, Vegetarian
Buffet, Catering Delivery + Setup, Chef Stations, Family Style, Passed Appetizers, Seated Meal, Food + Catering, Service Staff
Could not have found a better caterer!Reviewed on 11/08/2015 Kathryn E
I can't say enough positive things about Upstairs Downstairs! here are just a few of the highlights: - the food was REALLY good! Even my grandma, who hardly eats (or likes) anything, had seconds. - The staff was really great during the wedding! They took great care of my guests and great care of me. One staff member even helped me fix my veil before I walked down the aisle. It was really nice to work with a vendor whose staff really care about making the event a good experience. - the flowers on the salads were a great touch and got rave reviews! Several of my guests and my photographer ended up wearing them all evening long. - Food allergies were a concern for several of our guests, but thanks to the great staff it was not a concern for our menu. Everyone was able to eat safely and it all tasted great. I HIGHLY recommend Upstairs Downstairs. They played a big part in making our wedding amazing!
I can not recommend Upstairs Downstairs enough! My father and family have a catering business in the Chicagoland area, so we had high expectations when trusting a catering company to take care of our wedding. From planning to execution, everything was flawless! Everyone you work with (Dan, Rick, Kim, etc.) are incredibly attentive and passionate about what they do. You can tell they really care about you and your special day. Not to mention the food is AMAZING! My guests are still talking about it!! :)
Excellent Food & Service!Reviewed on 7/19/2013 Katharine S
We had an amazing experience with Upstairs/Downstairs catering. Megan was more than accommodating with everything. We originally planned a sit down dinner, but after our destination wedding, decided on a more casual reception. Megan helped us change our menu and was very understanding of the last minute changes. We had heavy hors d'oeurves and it turned out perfectly. The staff was extremely proficient and friendly. Kim was great at helping time out the service. We weren't sure on how we wanted to have the service, but Kim had us release the tables while our slideshow played and there was never a long line and the food was constantly replaced and fresh. We got multiple compliments from our guests on the food. The tomato bisque shooters were an absolute hit. We couldn't have asked for more and really appreciated the above and beyond caring service that came with it. Definitely recommending to all of my newly engaged friends!
Dan Brown and his crew from Up/Down Catering were amazing. To prep for the big day, Dan met with us multiple times to taste-test various appetizers and main courses to ensure we picked food we were excited about. The biggest complements I received about my wedding were food-related. Absolutely everything was delicious! I even froze a few meals, and even defrosted a few weeks later, the flavors still melted in my mouth. And the portions were huge. I didn't have to worry about catering for one moment the entire wedding. Dan and his team are top-notch and I highly recommend them.
Everything from the customer service to the food was incredible. I am SO happy that we went with Upstairs Downstairs for our caterer. They were so accommodating when we selected our food and did not limit how many plated meal options we could select. The day of our wedding went flawlessly. Not only were they on time and completely prepared but the food was sooo good. I heard from numerous guests that it was the best food they ever had a wedding. We selected four meal options and people loved every single one of them. The appetizers were really good too! Having them cater was definitely one of the best decisions I made.
I am still getting compliments about the food at our 9/5/15 wedding. I cannot believe what quality food they provided. We got beef brisket, mac and cheese, WI chicken, corn on the cob, mini brats, broccoli and peppers. The beef brisket was delicious- everything was even better than the tasting. I cannot believe the quality for such a reasonable price. I worked with Megan at first, who was great. But then we worked directly with Dan, who was maybe the nicest wedding vendor that I worked with- he was so accommodating with our count change up until 48 hours before the event. He even took care of our vendors. At the wedding, the staff was unreal- they were constantly checking in with us- making sure everything was great. They packed up all the food, sliced all the pies, and provided all the bar fruit, mixers and apps. Oh, and the bartenders were awesome. They poured great drinks and everyone was telling me how funny and nice they were. They also helped us pack up, which they were not required to do. We made sure to take care of them at the end. I could not be happier with the food and service at my wedding. Thank you!
I loved Upstairs Downstairs! First off their food is amazing, and secondly they really know what they are doing and everyone you work with is so accommodating and helpful. Everyone commented all night how much they really loved the food. They also really let you personalize it to what you would like to have. We ended up having a few people with food allergies and a couple vegetarian meals, and they were completely fine with that. They even made a separate meal for them. They even cut my grandmother's meat for her, so she could eat easily with her one good hand. I mean all that stuff wasn't my idea either, it was totally Dan's idea. He was so great to work with. They also were totally fine with us bringing our own booze and them just providing the bartender. It really helped us save some money, and plus since we're beer snobs it really gave us the freedom to tailor it to what we liked. I really can't recommend them enough! They really made our day special.
We worked with Upstairs/Downstairs for our Blue Mounds, WI wedding on 8/15/15. These guys were unbelievable every step of the way for us. Meeting with them for our initial consultation was the best- we did a testing with Dan which felt like a date for the two of us with an incredibly fun and helpful third wheel (Dan). He answered all of our questions, and answered things for us we didn’t think to ask. He asked us lots of questions about what we wanted for our wedding, and was able to point us in the direction of what he thought would work best for us/our budget/our venue. As a company they were incredibly responsive by email, had a very straightforward contract, and were incredibly reasonable in pricing for the outstanding quality of the service and food they provided. The day of our wedding, U/D were amazing. They showed up on time, set up quickly, kept things moving, and served up the most amazing food. One of the things we served was tenderloin, which was hot and very nicely cooked despite our venue being over 30 miles away from their home base. Their plated salads were gorgeous, colorful, and delicious. Their staff members were our favorite- from the bartender to the servers everybody was polite, efficient, and seemed excited to be there with us. We loved interacting with them throughout the day, and we heard lots of great feedback from guests about both the food and the friendly staff. We were so thrilled to have worked with U/D Catering, and we give them our highest recommendation them for Wisconsin events.
Incredibly flexible and accomodatingReviewed on 9/13/2015 Abby S
We were incredibly impressed with the flexibility that Upstairs Downstairs provided. They were happy to serve with another caterer onsite. They put out potluck style desserts made by our family and guests. They provided (free of charge) plates, cups and cutlery for desserts and alcohol that we bought/made. They provided to-go containers to pack up the food. And they came by the next day (free of charge) to pick up linens, coolers, etc that we weren't ready to part with on the evening of the wedding. The staff onsite was also great - nice, warm and competent. They kept things running very smoothly and were very nice despite having to serve in very hot weather.
Large Portions, Competitive Pricing, Delicious FlavorsReviewed on 7/27/2015 Laura T
I can't say enough good things about Upstairs Downstairs Catering. We worked with both Megan and Dan throughout the process. Both of them were very thorough and easy to work with. On the day of our wedding, they provided us with consistently hot and delicious food. Numerous guests talked to us about how good the food was. We had the beef tenderloin, prosciutto chicken and lemon baked cod. We heard great things about each. We had a few guests not show, so I asked the server to bring me two different entrees. He made sure that I had the full size portion of each of the two entrees and sides on my plate. The portion sizes were huge! This was good and bad: good for the really hungry guests, but bad that a lot of food was wasted. Compared to a couple other caterers in the area, Upstairs Downstairs Catering was really well priced for what we got. They did not charge us for bringing in our own cupcakes or s'more ingredients for our bonfire. They also did not charge a corkage fee. Our venue required us to have a fully hosted bar, so we chose to provide our own beer, wine and soda and pay to have bartenders on site from the caterers. We purchased our alcohol from a liquor store that allowed us to bring back any unopened bottles. The bartender we had was great! She made sure not to open any bottles until they were needed. Our bartender also took care of our special bride and groom champagne glasses when I absent-mindedly left them on the table. Later in the evening when I had a blister from my shoes, one of the servers dug through her purse to find me an extra bandaid. Phil seemed to be the head server that night and he did a great job keeping the meal flowing at just the right pace. I would highly recommend Upstairs Downstairs Catering to anyone. They truly went above and beyond my expectations. Their food and service was the highlight of our wedding. Thank you for all you did to make our day extra special!
Wonderful Caterer!Reviewed on 10/29/2014 Patrick S
We had a fabulous experience with Upstairs Downstairs. Megan is on top of everything and the whole event ran smoothly because of her - and the food was wonderful! From the first meeting, we could tell that we could trust her because of how prepared she was (we had thought we were prepared for the meeting and Megan asked us a handful of questions that never would have occurred to us). We had a few odd requests and non-traditional aspects to our food and they accommodated all of them. All of the costs were laid out up front and they have many options to work within varying budgets. On the wedding day we had butler passed hors d'oeuvres and a server made sure to stop by us first, so we were able to try each of them, which we really appreciated. The whole dinner and dessert ran smoothly thanks to Megan and Upstairs Downstairs (not to us as we were totally scatterbrained). We have had many complements on the food. Lastly, we were in a unique position in that 2 months before our wedding we attended a wedding that had also used Upstairs Downstairs as their caterer. Not only did we enjoy the food at that event as well, but Megan also made a point to stop by, say hello, and to ask us how are own planning was going. We highly recommend!
great food, but not for an off-beat brideReviewed on 10/24/2014 Alicia B
We chose Upstairs Downstairs Catering after interacting with a few caterers around town. I wish we had kept looking, because my interactions with the director of sales were the most stressful part of my event day. I have worked as a caterer in the past and currently organize events at my job. I preface this only to indicate that this catered dinner was not my first rodeo. My husband and I were married in January, and we met with U/D to plan a dinner for an October reception. Over the course of the planning process, the director of sales, Megan, referred to my husband as my fiancé; this was a small but important indication that we were just another wedding dinner on her list. I felt routinely railroaded by Megan. For instance, we requested a coffee station for a set amount of coffee. The day of the event, Megan argued with my husband, insisting that we would need to purchase more coffee if we wanted it available for the entirety of the night. Apparently, she had been under the impression that we wanted coffee service offered to all our tables throughout dinner--this was not the case. The plan was always self-service. That interaction left me feeling like she was making a high pressure sale (on coffee, of all things) on an already stressful day, and that she had not noted our original intent for coffee. Another instance: servers did not serve my guests until my husband and I began eating, despite my explicit instructions that the two of us were not to hold up the dinner service. It was important to me that people leaving work early and traveling on a Friday to join us for dinner wouldn't have to wait longer than necessary for a meal. But wait, they did. I realize I have an off-beat approach to our reception dinner, but our caterer should have been able to come through on these small but important requests. I found Upstairs Downstairs to be inflexible; our requests seemed to take a backseat to “the way they do things.” I was also frustrated by the lack of attention to details we had previously discussed. Personally, I found Megan, our main contact with this caterer, to be dismissive, rude, and passive aggressive. If you are looking for a very run-of-the-mill caterer, this may be your place. The food, admittedly, was excellent at both the tasting and our dinner event. The salads were beautifully garnished with flowers, and we received lots of compliments on both the chicken dinner and the vegetarian wellington. For this, I am happy to report that Upstairs Downstairs can satisfy a diverse and picky crowd. However, if you desire accommodations beyond a cookie cutter wedding-style service, you may find yourself frustrated.
Couldn't have asked for moreReviewed on 9/22/2014
I worked with Megan at Upstairs Downstairs Catering. She was truly wonderful to work with. So friendly and accommodating. She made all the planning very simple for me... which was important since I was planning the whole event from out of state (by myself). She tried to offer us and schedule a taste testing... however, we weren't able to work it out with our schedule (being out of state), but after multiple conversations with her, I felt at ease. I was also not disappointed on the day of the event, which was an outdoor event. She also made recommendations for other vendors to call for tents, tables, chairs, etc., which saved me a lot of additional time and energy. I went with her suggestions and was pleased. Her staff was ALSO incredibly friendly and accommodating... and the food was terrific. My husband has a gluten allergy (a real one, not a fad one), and they worked with us to make sure every item on the buffet menu was able to be enjoyed by everyone. The staff ensured we didn't have to worry about anything, and made the day truly relaxing and enjoyable. All of our guests commented on the catering and how much they enjoyed the day. I would hire Upstairs Downstairs Catering again in the future, in a heartbeat... and recommend calling them if you are looking for a great one.
August 23Reviewed on 9/09/2014 brit w
Upstairs Downstairs delivered an incredible family-style meal to our 130-person wedding. Everything was exactly as described, and we received many compliments about the quality of the food we selected. My husband and I opted to skip the cake in favor of brownies with ice cream. Upstairs Downstairs prepared the perfect brownie, complete with ice cream and whipped topping. Communication with staff leading up to our big day was exemplary. I was able to have any questions answered within 24 hours and never doubted the staff's ability to deliver the service we expected. I would strongly recommend Upstairs Downstairs to any other bride.
Great Food! Great Service!Reviewed on 8/20/2014 Clare V
Amazing food! Everyone at our wedding commented on how great their dinner was! We had a steak option, a stuffed pork, and a mushroom ravioli and all were excellent! Megan, the coordinator, did a great job. She was very professional and really made sure we had exactly what we wanted. It was maybe slightly on the expensive side, but not too bad and the food and service was great, I would definitely recommend them!
Thanks Upstairs Downstairs!Reviewed on 7/23/2014 Sarah S
I was planning my June 2014 Madison, WI wedding from out of state, and had to book a caterer before doing any formal tastings. Needless to say, I was a little bit nervous. However, Upstairs Downstairs surpassed all of my expectations! The staff was extremely professional, easy to communicate with, and very accommodating. I truly believed they wanted my big day to be perfect. They were very flexible with scheduling tastings and my walk through around my visits back to Madison, and also doing phone meetings when needed. Their menu had tons of delicious options to chose from as well. On the day of the wedding, things went perfectly! I had so many compliments from my guests on the food and service. Not only was the food amazingly delicious, but the presentation was beautiful. They really pay attention to detail. Megan, the Director of Sales and Events, was especially awesome. She even put together a plate of hor dourves for my husband and me to eat at the dinner table, knowing we would likely not have time to try any during the cocktail hour. I would highly recommend Upstairs Downstairs to anyone.
Affordable, but lacking in quality and serviceReviewed on 7/03/2014 Samantha G
Food was good, not great. They changed the way they prepared one of our dishes without telling us, forgot to bring an appetizer platter. And was dishonest in the linens and bar they would provide. Let us supply our own alcohol and they bar tended, which saves a lot of money.
Awesome!Reviewed on 7/01/2014
Megan and the entire Upstairs Downstairs team were amazing! Megan is so detail oriented, I felt so comfortable with her. Upstairs Downstairs is super flexible. They actually allowed my fiancé to cook the pulled pork, brisket, make the coleslaw and BBQ sauces. They served the food along with their AMAZING macaroni and cheese with truffle oil!!! Multiple people commented on the mac and cheese. We had fantastic appetizers as well, individual fiesta cups, caprese skewers, avocado bruschetta, and Italian stuffed mushrooms. We also had a smoked salmon station and a marinated vegetable station (we really love food). They have the option of having the customer buy the alcohol and their bartenders will serve it. This saved us a ton of money! We had a late night snack of pizza which was fantastic to snack on after the reception was over. All of the staff was incredibly attentive. Our food was served family style which was fun. I highly recommend using Upstairs Downstairs for your event!
Amazing CatererReviewed on 6/16/2014 Courtney F
I would recommend Upstairs Downstairs catering to anyone! We had a pretty large group, about 370 people and it was difficult to get other caterers to even call us back. UD responded to our request promptly. Megan was so helpful throughout the whole process. There is so much to think about when planning for that many people and she seriously made it a breeze and very stress free. The food was amazing along with the presentation. The food very gourmet and delicious. We had a large group and everyone received their food on time and it was not cold. We have received so many compliments on the food at our wedding and everyone asks who we worked with. The catering staff was very polite friendly and attentive to all of our guests. Many people went out of their way to make sure everyone was happy. The thing my husband liked most was the fact that Megan made sure the wedding party got to eat some of the appetizers. We were on a tight schedule and taking pictures once we got to the venue and Megan brought the wedding party plates with appetizers. If you are looking for a very reasonably priced, delicious and friendly caterer, Upstairs Downstairs is who you should call.
My Fabulous CatererReviewed on 6/04/2014 Holly H
Upstairs Downstairs catering was perfect. Food and service was awesome. Megan know's what she is doing. She know's how to deal with all sorts of different people. She made sure I got what I wanted. They make sure everything is perfect. Everything tasted so good. I can't explain how well and yummy the food was. There are no words besides PERFECT! Price was great. She made my wedding perfect! Waitstaff was so good and fast. Keep up the great work.
Flexible and amazingReviewed on 5/28/2014 Carina S
Working with Megan was a breath of fresh air! She was very helpful every step of the way and very responsive to my emails and questions. Upstairs Downstairs was very flexible when it came to dietary needs and special meals. We got to choose 3 entrees and special meals were not part of that. And their food, excellent! From the salads to the late night pizzas, it was perfect! I would recommend them to any bride and groom!
Delicious appetizer-style mealReviewed on 12/04/2013 Taine H
We opted to offer an appetizer-style meal: several different small portions of things that were self-serve rather than having a sitdown meal. The service was great, food was refilled quickly, and I heard no complaints about the food from anyone at the wedding. Worked out great for children, too. They also supplied non-alcoholic drinks for our reception, including infused waters made at our request: cucumber lemon and strawberry basil. Their Director of Sales, Megan Vlazny, was a pleasure to work with, ridiculously friendly, and open to working around our budget and creating new items that they hadn't offered before. I think my only complaint would be that they didn't refill the water enough (which would have only required adding water to the jars full of infusing items), but this one thing doesn't detract from my experience working with them.
They made our wedding amazingReviewed on 11/05/2013 Laura I
From the first phone call to the final follow-up, Megan and her team at Upstairs Downstairs provided some of the best customer service we have ever experienced. They were so nice and genuine, but more importantly, they worked with our budget (which was not large!) and helped us create a perfect menu for our farm wedding. On the day of, the servers and bartenders had only smiles as they served dinner in a torrential downpour, soaked and chilled to the bone. They constantly checked in with us as the schedule had to be adjusted due to weather, and they accommodated our every need and desire. The food was delicious and we got several "best wedding food ever" comments from guests afterwards. Although our choices were less formal, they offer everything on the spectrum, and we highly recommend them to any couple looking to make the catering, drinks and food portion of their day an exceptional experience.
Seamless and DeliciousReviewed on 10/31/2013 Molly
Our experience with Upstairs Downstairs catering was great! Megan was really quick to answer emails and responsive to any questions and changes we needed, and the food was amazing (I didn't eat a lot day-of due to nerves, but the leftovers were delicious!). The best part was, it was really low maintenance on the day-of. Megan and her team executed everything seamlessly and made it very easy for us to just enjoy!
Thanks to Upstairs Downstairs Catering, our Wedding Reception was a memorable success!Reviewed on 10/28/2013 Kristin H
Megan Vlazny (Director of Sales and Events)and the Upstairs Downstairs Catering staff were amazing. They provided us with exceptional food and incomparable service. They offered a wide variety of menu presentations, and worked closely with us to personalize our menu. They served hors d'oeuvres during our cocktail hour that our guests raved about: Hawaiin Gnier Pulled Pork Sliders, Asparagus Wrapped in Bacon, and Caprese Skewers. Megan also set aside a plate especially for me (the bride) and brought it up to make sure I had eated something! For our plated dinner (they also offer buffet), we chose: Classic London Broil with Wild Rice Pilaf and Cauliflower Polynaise, Shrimp Scampi with Linguini and Sauteed Seasonal Vegetables, and Portabella Ravioli with Sauteed Seasonal Vegetables. There were Artisan Rolls and butter pre-set on the tables, and everyone started with a Mixed Field Green Salad. Also, we served kid's meals that consisted of Chicken Fingers, Mac & Cheese, and a Fresh Fruit Cup. We chose to add full china - salad plate, dinner plate, all silverware, water glass, coffee cups & saucers. We also added Ivory Table Linens and Ivory Linen Napkins, as well as Head Table, Gift Table, and Cake Table skirting. We would highly recommend Upstairs Downstairs for any event. Their website is very user friendly, and they even provide a link to their "10 Questions to Ask a Caterer" flyer! Their attention to detail, quality gourmet food and friendly, professional service is impeccable!