Uptown & More

the alter after you were 45 minutes late to your ceremony only leaves us with a literal handful of minutes to get the fantastic shots we did. All before the venue ushered us out the door, as we were beyond the 1 hour time reserved. As far with your the missed images you are speaking of, every moment was captured from the first kiss, exchanging rings, or even just us in front of the altar — this the link to the ceremony photos https://uptownmore.shootproof.com/gallery/grisellandmichaelswedding/album/6079083. We try to stay on time, but if you remember it started when you were late to the airport for shoot time, you woke up late every morning for our sunrise, and even our sunsets shoot every day of the week we were in Vegas. You were also still making your bouquet three hours before the ceremony, along with sewing your husband's vest in the car and always making your bouquet at the venue. You had a lot of your plate, and I honestly tried my hardest to help as much as I could, even by cutting stuff out for you to sew and helping you make your bouquet, which I was only hired to capture your elopement. On top of that, we had to drop you off at the venue and then had to find parking for your car in Las Vegas. Finally, after finding parking that wouldn't tow us, we then rush to the venue to set up. Even with being 45 mins late, your guests were still not there until the last 5 mins of your time. We shot overtime to get the portraits and pushed our luck with the venue. I know things got a little crazy, but we ran with the punches and gave 7 days of none stop important actions. With Peeks, Night Life, Casinos, Dinners, Ghost Towns, and Water Damns. We got First Looks, Ceremony, Details, and Portraits. Plus, you got seven days of photo and video that was complimentary that you have shared all over youtube and your business page, which is against our copyrights clause in our agreement, telling everyone even us how happy you are. About the angles of our pictures for your ceremony at Taco Bell, the size of the room with all the chairs left us with very little room. Plus, your guest was in the alter also made it hard to capture what we needed, and you can see in one of your pictures in your ceremony gallery off him in the way with his phone. So instead of getting upset for breaking our no phone guest clause, we just took a photo of him taking a picture of you, which was a pretty cool shot a say myself. As far as the cake, it was not pulled till then end when we were way past our 1 hour time. Our gear was put away and leaving since it was the end of our time. But with everything that happened, we did go above and beyond for you, and it breaks my heart cause we care about all our clients very much. That's odd for the lack of responding; I have about 100 FB messages, 80 texts messages, 20 phone calls, ten emails with me helping the planning process of both weddings, along with shooting locations and outfits. Which again, you did not hire me for any of our coordination services or event styling. I did all of this out of the kindness of my heart. I hope this wasn't from last week when you asked for raw footage, and I had to tell you we don't give our raw footage. You are more than welcome to buy the copyrights to it. So you can use it for your business. Grisell and Micheal, you can see by many reviews, and even on my personal Facebook page that you are still friends with me on everyone is happy with us and our services. I always announce updates for our clients on Facebook, so they know they are not being ignored, and they know why we have not answered right away. We try to keep everyone in the loop as much as possible with updates everywhere. We send an email, texts, FB messenger, Facebook timelines, and Instagram. Sometimes our clients say we talk too much and give to much info not enough or not being around. At Uptown, we treat everyone like family in Uptown, and we know sometimes we can't always make family and friends, and they are happy with our services, but I do hope to make this write with you and Micheal. So I hope we can sit down and talk through this. I hate that you feel this way. As always, your welcome to contact us any time to discuss further during regular business hours. Monday through Friday 9 to 5 taking about 24 to 48 hours for response because yes, weekday weddings are a thing. The weekends are also our busiest, so we appreciate your patience! Hello@Uptownandmore.com or 407-346-5729 Warmest, Heather Rebecca Uptownand.com

hich you never gave to me and kept telling me you couldn't talk to me cause it was long distance. After emailing you multiple times telling you if we don't have a timeline for the day of and a shot list, I will have to do my best as a professional, which you finally replied telling me you trust me. On the day of your daughter's wedding, you were late by an hour, which set us back, and I tried my best to get what I could with the 4 hours you hired me for, which is not a lot of time when running behind. Your daughter was happy with what I was able to capture with such little time on the day of and was happy then and after. I am not sure why your daughters and I communication was different and positive. In the end, your daughter was delighted, and that's the only thing that matters. We like making our clients happy, and she was. Oh and that stinks about the printing I'm not sure why you are having a hard time printing. You should be able to print with any professional lab after you downloaded your images from your online gallery. Remember, we give you printing rights, so you don't have to write through us since it costs more. But if you read your email I sent you first of the year, it lets you know who you can print through that I can 100% promise is top quality. Check out Nations Photo Lab or Milk Books, which our favorite professional print labs to use all the time. We can always count on for a great product. Also, I emailed you back after you picked your favorite photo's to be edited, asking for your favorite edited photo's that you wanted in your photo video slideshow and Facebook timeline cover, which was included in your package. Once you email me back with your picks, I can send off the USB with everything. I was trying to keep everything together, so you received all at once. I will send another email again so we can get everything taken care of. If you have any questions, you can always call me at 407-346-5729. Can't wait to get this sent off to your daughter! I know she was super happy with her photos, and I can't wait for her to see the photo video slideshow and her Facebook timeline cover!

our emails and it shows I always replied with in a few days or even day of. But we tell all clients please text/call if I don't get back to the email right away. Sometimes emails get lost due to our high volume.But we hate that you are unhappy and would like to offer a $150 10x8 canvas of your favorite photo. I hope we can make this right. Warmest, Heather Rebecca *Update We have tried everything to fix the situation wit the client. We have even screen shot all our conversations to the client showing we always responded with a day or a few days. If it's was over the weekend then it's the hardest for us to respond since we are in the middle of an event.

and honored that you have chose us to be part of a special and never ending moment of your lives. I can't wait to see you for our maternity shoot and new born session. It makes me happy that you want me now as your family photographer. So many future moments to capture :)

n't wait for the next family event!

special day. Thank you for trusting us and believing in us.