VieroBridal

boutique bridal salon. I start this off with a disclaimer that Ana at the Las Vegas location was lovely. However, everyone else I have had to deal with at Viero Bridal made every step of finding my wedding dress unreasonably stressful and miserable. Problems started early on. When I wanted to try on & show this gown to my future Mother-in-Law, I made an appt 2-3 weeks in advance and explicitly told them the only gown I wanted to try on. A few days before, I called to confirm & that they had the gown. Only then did they tell me that they had sold the sample--they wouldn't have if I hadn't called ahead of time. After repeatedly asking for any way to show my future MIL the gown, only then did they tell me that I could pay $100 to overnight a sample from New York. After I couldn't find a gown anywhere else, I ordered from them in 09/19. I was told the dress would be ready in 02/20. I live in LA for work, so I made plans to visit Vegas in late Feb to get my dress. However, the dress arrived in mid-Dec. Since I couldn't drop everything to pick up my dress in Vegas, I asked if I could still leave the gown with them until Feb and was told that was fine. Then, in early Jan, I was told I had until the end of the week to pick up my gown from them in Vegas, or they'd have to ship it to me. I was nervous about entrusting my dress to a third party, so I asked if we could amend the agreement I signed to cover any possible in-transit issues--they refused to amend it, and told me I could pick it up from their new LA location if I paid my 2nd half in advance. I refused, as the agreement is that I would pay upon receiving the gown. They eventually conceded, and the agreement was I would get the gown & pay the remaining balance the following Saturday at their LA shop. Given Viero Bridal's past oversights, I emailed in advance to see if a proper garment bag would be provided, or if I should bring my own. I was ASSURED I'd be given one, so I decided to focus on my excitement about finally getting my wedding dress. That excitement died quickly. After paying my 2nd half, I was horrified as the associate came out with my dress stuffed into a torn plastic bag, and then shoved (with the hanger crammed into the tulle/lace/beading) into what was basically a reusable grocery bag. The same way you expect to buy a rotisserie chicken--not your wedding dress you've spent months finding, saving for, and dreaming of. They ran out of garment bags since they're a "new location"--but again, no one let me know even after I tried confirming my dress would be properly stored & delivered to me just days before. They only "solutions" they offered were to ship my gown (again refusing to amend our agreement to cover for any in-transit issues) or to ship me a garment bag (which wasn't the point--I had several at home). I tried settling this with Viero staff, and their solution/ "apology" was to mail a garment bag and a Coffee Bean gift card. I put apology in quotes, as the staff didn't seem to see anything wrong with how I've been treated. Because of this, I had to share my experiences beyond my inner circle to do what I can to make sure no bride ever has to deal with Viero Bridal's shocking unprofessionalism and hurtful carelessness.