XO The Girls

for everyone. The process was very easy and their customer service is great! Highly recommend them for all your event needs.

friend who had previously used them and was instantly overwhelmed by how many options they had. They took the time to walk me through everything from the style of chairs to the colors of the linen and the decor. They were patient when I changed my mind several times, never judged my lack of style in any way, were always so politely honest when my lack of an eye for anything decorative made appearance, and made sure that everything looked amazing. I didn't have to do anything on my wedding day but show up and they had everything handled professionally and on time. They went above and beyond with so much attention to detail it was unbelievable. I can't say enough good things about them and I definitely will be hiring them for any other events I have!

se them again!

ntastic I visited their showroom and was immediately treated like family. They had SO MANY gorgeous linens and products I did not even know where to begin. Alycia helped me decide what worked best with my venue and the process was so easy. Fast forward to the reschedule(s)…after numerous emails and countless changes they guided me through one of the most challenging two years of my life. We had to downsize our wedding a little and switch to our family's home which was a very touchy subject considering this was not the wedding I imagined. I thought this would have been an issue but I revisited the showroom and Marcie helped me begin the design process again. chairs, linens, napkins a bar thank goodness they were there to help. There is so many more details when you are not at a country club (our initial venue). They allowed me to reduce all of my numbers with no extra charges, changed my location with no questions at all. I cannot explain what a dream my wedding was. Again ballroom to backyard and it looked more beautiful that I could ever have imagined. I cannot recommend them enough. I am just waiting until my next event so I can do it all again.

it just felt right... I did not think it was possible but our ceremony was even more beautiful than our wedding! The venue looked like something out the a fairy tale with bright colors and even a bit of sparkle for the table tops. Marcie was so helpful, more like a wedding planner then a rental service. If I could give more stars I would!

ls and then change your mind, you still pay a portion of that rental. Setting up delivery and pick up to the venue was very easy and went very smooth. I gave three stars because our white, sparkly overlays showed up to the venue and old dried food stains on them. About 5 of the 15 overlays had at least one stain on them, one of them had stains in about 4 different spots. When we got back from our honeymoon and I emailed them, they said they wish we had reached out that DAY as they would have brought us new ones. I do like to believe that this would have happened. Even after sending pictures I was a little upset that they claimed the stains were marks that "rubbed off " from the hangers ..... When it was clearly dried old food. When you pay a hefty penny to rent an overlay I was very upset. Once I got the email that stated it was "hanger marks" I never heard from them again.

clothes, napkins, and a bird cage from them to put our gift cards in. Highly recommend them in helping create those little touches at your event.

nitely work with them again in the future!

f the pandemic. Also, during this time, the bride lost both her paternal grandfather and maternal grandmother. As soon as our new date was selected, we informed XO The Girls that we wanted to add more to our order. They sent an email explaining we had no money with them. We did not cancel the wedding...it only needed to be rescheduled because of COVID. We tried reaching out to work with XO The Girls...but they ignored us. They do NOT answer their phones. They do NOT have an answering machine. They will NOT answer our emails. They owe us money!

vice skills are brilliant. She not only assisted with the linens, centerpieces, and salon furniture, she also aided us in finding the best hotel for family traveling from out of town to attend the party to stay. Marci is a fine ambassador for the company.

ens were stunning, they looked as good when we unpacked them as they did in the show room, and even the caterer and servers in NH commented on the quality if the linens. Great customer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them enthusiastically.

pay $25 otherwise we won’t talk to you. Which I did the first time, but then I had a couple of follow up questions, which I figured it would take 2 seconds to discuss over the phone, but Marcie refused to call me back. So of course I booked another session. It was disappointing to have to pay $25 in lieu of the common courtesy of returning my phone calls. Second, I believe they are dishonest about their prices. Marcie quoted me one price during our first virtual call. However, when I did end up booking with her, I noticed on the bill after the fact she had charged me a higher price for the linens I had rented. In the high stress environment of wedding planning, I wasn’t about to argue with her a week before my wedding day since I already had a million other things to do. But no customer deserves to have their prices raised at the last minute without any explanation, hardly an ethical business practice. Last but not least, after the wedding, I received a $900 bill from Marcie saying there was wax damage on all of the linens and they are all unsalvageable. ALL OF THEM. She was charging me 3 times the price of the rental. I was shocked. I called my florist and she said “we use these candles all the time, we have never had any issues before”. We tried to negotiate with her, but she wouldn’t back down. I did truly believe her at first and I did feel bad as they are a small business and I wanted to be fair. She even said “you can come get them after you pay, since we can’t ever use them again for an event”. So anyway, we did pay her in full. Since I was away for our honeymoon I had my father go pick up the linens. When I get back, I noticed the color was off. I had ordered 16 of the white lamour linens, but only 6 of the linens she gave us were actual white color, the rest were ivory… almost yellow/cream color. See picture. These were NOT even my linens. I was APPALLED. I emailed Marcie asking about it and at first she didn’t reply. I followed up and eventually she replied saying “Linens come in all different shades” that is an exact quote from her copy + paste. Followed by “this case is closed”. How rude! I planned every aspect of my wedding day meticulously—I was insulted that she thought I wouldn’t notice the difference in color. Based on what I just mentioned, I have strong reason to believe I did not receive the same linens as I rented. It is my belief Marcie pulled a fast one on me, and handed me whatever old lines she had laying around and charged me a fee for linens that were not even damaged. In fact, after a thorough investigation, some of them don’t even have wax on them, despite Marcie insisting that all the linens did. As a customer, I do not believe I was treated fairly by XO the Girls. Especially, once I confronted Marcie about this situation, I thought she handled it very poorly and was very dismissive. She even countered with “the linens you got are all white” when I have a picture of them next to each other and are very clearly NOT white. After this experience, I would personally never consider hiring them for any of my future events, and I would urge anyone considering using them to take the above into account.

ent) I was almost there. I got there at 1:16 and was knocking on the door for over 10 mins. I tried emailing them and they replied with “the door was unlocked until 1:15, sorry you have to book another appointment.” Meanwhile someone is running back and forth across the door blatantly ignoring me. AGAIN MY APPOINTMENT WAS UNTIL 1:45 AND THERE IS NO POLICY WRITTEN ANYWHERE IN ANY EMAIL OR CONFIRMATION OF APPOINTMENT THAT HAD TO BE THERE WITHIN 15 MINUTES OF YOUR APPOINTMENT. I’m going to make sure my vendor does not recruit other brides to this place. Awful.

area. Items were delivered on site and picked up the following day based on when we scheduled it with XO The Girls. All items were in great condition and functional for our wedding. Thank you again for your help in bringing our vision to life. The chair and table rentals really brought the whole aesthetic together!!

otos Marcie was able to create and suggest certain table settings that would complement my yard especially these days with the appropriate distancing. The linens for a spectacular the color scheme looked amazing and they were great to deal with.I am in the industry and see a lot of wedding set up I was so impressed with the way they handled everything that I would recommend them for anyone who is planning a wedding or an event.

e the backdrop behind our sweetheart table for the reception. Our wedding venue partners with XO the girls which helped to streamline things, but I always appreciated how Alyssa kept me up to date and informed as the Big Day approached. Thank you XO The Girls for completing the look and feel of our ceremony and reception!

e to pick up linens was so convenient too considering how close the venue was to the warehouse. Everything handled with them was easy and I would highly recommend them to others for any occasion.

hould waste their money with a company that doesn’t care about your event as much as they should. First of all, our venue had a tasting event that had XO the girls present. The table was being staffed by a very nice man who said he was interning there. He told us about a special on marque letters they were running and how to take advantage of the special. We thanked him and followed the instructions by emailing Alyssa. She sent me an invoice, I paid it, only to find out that the way they sent me the invoice was breaking the agreement terms between them and our venue. I apologized to my venue and they graciously let us keep the special and said it was definitely an XO issue. I moved on and visited the showroom to choose table cloths. The showroom is beautiful, but the service was not. They wouldn’t tell us how much anything would cost. Not even a tier system or “hey this cloth is really expensive compared to others” the woman seemed like she barely wanted to work with us and was very short in all of her answers. We had to keep asking her questions about what they had to offer etc. All she kept saying was “look around and I’ll write down the ones you liked”. My planner had to help point out things like cake stands, chargers, etc. even though she had never even been there before. Despite the lack of pricing, the woman did mention that delivery would be free. All four other people I was with, including my planner recall her saying this. The venue sends over the pricing, and besides the problem with all of the table cloths we picked being the “Cadillac” of cloths because we had no pricing for reference, the major annoyance was that now she did not recall saying it would be free delivery. Then we chose a new cloth via photos because we weren’t going to go spend another day with the lack of customer service, and I didn’t want to trust the stock photos on the website for a true color view of the cloth. I got a second and third picture of the color in different lightings and decided that was the best choice. Fast forward to the day before the wedding, one of my other vendors sent us a sneak peak picture of the room and to my horror the cloths were a COMPLETELY different blue. You can ask anyone who saw the pictures, including other wedding professionals. You would need a degree in graphic design to make these two “blues” the same color. They weren’t in the same hue family. XO the girls did not care. Said those were the cloths delivered and ordered and we could either pay for all new ones or we were out of luck. Oh and did I mention the cloths were COVERED in wrinkles? You can even see that they leave everything wrinkled on their own Instagram pictures. We were able to get other cloths through the grace of our venue who understood what an issue this was. I don’t care if XO the girls had the last rentals in Rhode Island, I would never hire them again.

is money. We ordered a specific kind of centerpiece and they gave me all different ones without informing me that they were not going to be the same. We ended up calling them about the situation and that was just ridiculous the customer service was not there at all she was literally arguing with me saying that they informed me . She honestly didn’t i had other people with me as witnesses but she still insisted she didn’t offer any kindness at all. Aside from the centerpieces being different half of the were wobbly, scratched Gems were hanging, she even admitted that she only saw one wobbly and that they used a medal twine to try to fix it before having it delivered i was like really thanks for admitting that and she didn’t even try hiding the medal twine Pictures to follow. The chairs that we rented from them were not durable 3 ended up breaking on our guests like how embarrassing is that. Our wedding was September 21 2019 and we had an awesome time and we didn’t let them ruin it but please do not go with this vendor at all 

to choose a perfect match for our wedding colors. Definitely check them out!!

ssa was a gem and so helpful! Our linens were beautiful and really made the table scape. Nothing but great things to say about them!