Shipping and Order Policies

 

Order Processing and Shipping

Our team can’t wait to send your beautiful prints. Your order will be printed and shipped within four business days (six business days for guest books) from our print facility in Utah. We bundle orders, so if you ordered a guest book along with other items, we’ll ship your entire order together within six business days.

We’re pleased to offer flat-rate shipping for all US addresses. International shipping is not available at this time. Turnaround times vary depending on your preferred shipping method:

USPS Priority Mail—Estimated delivery within 7 business days

USPS Express Mail—Estimated delivery within 6 business days

UPS Standard Overnight—Estimated delivery within 5 business days

We can’t guarantee shipping times, so please try to allow extra time for delivery if you need your order by a specific date.

Please note: If your order includes design notes, guest address printing or place cards, our design team will reach out to you over email to finalize your order. Turnaround and delivery times will begin once you give your approval to print.

Ordered a sample pack? We ship those via USPS first class mail, which offers a usual delivery window of 1-2 weeks. Unfortunately, order tracking isn’t available with this service.

Order Changes

Printing begins shortly after your order is placed. Need to make changes? Call us ASAP at (800) 443-5289 and our team will let you know if it’s possible.

Already received your order? Please contact us within 14 days of receiving your package. We’ll work with you on a reprint and ship your order out via the original shipping method. If your order contains a typo that was approved during the checkout process or while working with a designer, we’re happy to offer you a discounted reprint.

Color Accuracy

As you design your stationery, remember that a digital preview is 80% to 90% accurate in representing colors, and a reasonable variation between the digital proof and the prints is expected. If the color of your printed cards does not match your printed sample or our color charts (included with our sample packs), please contact us about a complimentary reprint. If you’d like to reorder your cards in a different color, we’d be happy to offer you a discounted reprint.

Photo Quality

When it comes to printing photos, the quality of your prints is dependent on the quality of the photo submitted. Feel free to reach out to us with any questions about how your photo will print—we’re happy to help! As you design your stationery, remember that a digital preview is 80% to 90% accurate in representing colors, and a reasonable variation between the digital proof and the prints is expected. Our personalization tool will alert you if your photo’s resolution is less than 300 dpi. We are unable to issue reprints or refunds for orders containing alert-triggering, low resolution photos.

Reprints and Refunds

Our goal is to always deliver flawless, delightful prints. Since all stationery is custom printed to order, returns are not accepted. However, reprints are available in the rare event that a printing issue affected your order. 

Need to request a reprint? Reach out to [email protected] ASAP with the following info:

  • Your name 
  • Your phone number
  • Your seven-digit order number (located on your emailed receipt or in your account’s order history)
  • A brief description of the issue
  • Photos showing the issue, taken in natural light if possible
  • A photo of your packing slip
  • If you prefer to be reached by phone or email

Short on time? We may grant a refund instead if your reprint is requested within five business days of your wedding.

Contact

Need help? We’re here for you. Reach out to [email protected] or call (800) 443-5289.