While the staff was really nice and the prices were reasonable, one of the clasps snapped on my dress two hours into it being bustled. Additionally, they lost the back paneling I h...ad removed from my dress as well as a plastic envelope of dress pieces and buttons from family members' wedding dresses. They were in the outside pocket of the garment bag when I dropped it off, and while I had asked them to sew them inside the dress and they claimed they had no record of that, I just wanted the pieces back and they still couldn't find them. I left my phone number to be contacted the next day, as it was the day before my rehearsal dinner so I didn't want to leave my dress and rehearsal jumpsuit there, and I was never contacted. The jumpsuit was modified as requested and I had no issues with that one. 2 months later, I still haven't heard anything or even been apologized to. Other friends later shared they also had negative experiences, and I was shocked since I was referred here by my bridal dress boutique.