Bellagala did my photography at my wedding. The pictures were great, but some of the family pictures I asked for they skipped over during the family photos. They were reading my li...st during the family shots at the wedding, and it felt they weren't being careful at making sure they read everything. I had to correct them during the photos and actually got stressed because I recognized in the moment they were choosing to skip over combinations I asked for. It was my wedding day, and I took a long time to write out the family combinations with names included, and I felt they were a little careless with it honestly and made my day more stressful when I feel that was their job to be attentive to the picture information. I spent a long time writing out/ thinking about what I wanted in pictures. I was very detailed & clear and did what they asked me to do prior to the wedding. It was disappointing that because they were rushing and seemed to think some of the combinations I asked for weren't important, that they ended up being skipped over and now I cant get those moments back because of their complacency. The photographer I had was great at the artsy pictures, but me and my husband barely got any pictures just normal & smiling. I wish we could have gotten more than that, or pictures of us that were up close and not from a distance. This is also something we had asked for and didnt get. I loved my photographer the day of, she was fun and made us comfortable during the pictures. Although, she wasnt responsive in emails/ I didnt even know if she got my emails sometimes because most the time I didnt get any response from her. I let Bellagala & the photographer know afterwards about my disappointments with my photos/ the experience. The photographer never even reached back out to me or responded with that inquiry either. The experience was a little disappointing, but they still captured a lot of great pictures. Some that I asked for and some that I didn't. I do wish they would have been more responsive/ given better customer service and been a little more attentive to what I wanted with what I had asked for and written out for them/ talked to them about prior to the wedding. I would just make sure you and your photographer are on the same page if you use this vendor, and reach out to someone at the company if you dont hear from your photographer close to the wedding. There are many photographers that work for Bellagala so your experience may differ from mine if you use this vendor and have a different photographer. I would not use them again personally, but I know other people have had better experiences with Bellagala than we had.