Writing this review has taken time and consideration, as my intention is never to leave a negative comment lightly. However, I believe it’s important to share our experience so tha...t future brides can make informed decisions and hopefully avoid unnecessary stress on their wedding day.
We hired Dana for her attention to detail, her experience in the industry, and her ability to ask the right planning questions—many of which couples might not think of on their own. To her credit, she is detail-oriented and does ask important questions during the planning process. However, the way those questions were often posed came across as condescending rather than supportive, especially when we didn’t have immediate answers or lacked knowledge on certain niche aspects of planning. Instead of feeling guided, I often left our meetings feeling more anxious and unprepared—despite having spent over a year organizing every detail.
After our first planning meeting, I had strong reservations about continuing to work with her, but felt unsure of how to proceed or request a change. Dana also made unnecessary and somewhat dismissive remarks about my cousin and brother contributing their professional services to our wedding—both of whom are experienced and respected in the wedding industry.
On the wedding day, we received multiple complaints from guests and wedding party members about rude or condescending comments made by Dana. While her primary responsibility was to manage setup at our two venues, the majority of coordination was handled by our photographer and DJ, who stepped in when Dana did not take initiative.
A particularly disappointing moment was when we noticed a missing photo from our remembrance table. This was incredibly emotional for me, as we had recently lost that family member. While our photographer suggested printing a copy onsite and asked Dana to check with the venue, her immediate response was, “I’m sure they don’t have a printer.” I had to press for her to simply ask—and it turned out the venue did have a printer, allowing us to honor our loved one properly. That lack of effort in a sensitive moment was disheartening.
At the end of the night, despite having help from our parents during cleanup, Dana loudly instructed guests to carry boxes to the shuttle. Asking for help is one thing—but directing guests in that tone, especially when she already had support, felt unprofessional and unnecessary.
To be clear, I don’t believe Dana is a bad person. She has strengths, particularly in her detail-oriented approach and logistical questions. But unfortunately, our experience with her was not a positive one. Her tone and attitude added stress rather than alleviated it. For the amount we invested, we expected a coordinator who would go above and beyond to make our day easier—not someone who did only the bare minimum with the help of our family.
I hope this feedback helps other couples choose the right support for their big day. A coordinator should bring calm, encouragement, and solutions—not additional stress.