4.9 out of 5 stars and 63 reviews
4.9
(63)Best of Weddings (3x).100 North Main Street, Suite 201, Chagrin Falls, OH
About this vendor
Brides By The Falls is a wedding dress boutique located in Chagrin Falls, OH. Locally owned and operated for several decades, this inviting boutique features a team of fashion consultants ready to bring your wedding-day vision to life. Customer service is their top priority, and they offer a diverse range of gowns, accessories, and more to help you shine on your once-in-a-lifetime celebration.
Brides By The Falls is owned by Jennifer Esposito-Hatina, a bridalwear expert who has been running the business for a number of years. A hands-on manager, she works with a passionate team of professional and personable consultants who strive to provide every customer with an exceptional shopping experience. They know that every bride is different and will tailor their services to help clients find the perfect dress for their walk down the aisle.
Brides By The Falls offers an exceptional selection of pieces for brides, bridesmaids, mothers of the bride, and flower girls. Their designers include Anne Barge, Martina Liana, and many other recognizable names. They also provide a beautiful array of shoes, veils, garters, jewelry, and more. Knowing that fit is everything, they will dedicate themselves to finding a comfortable gown so that you can enjoy your day to the fullest.
Details
Accessories
- Cover Ups
- Hair Accessories
- Sashes & Belts
- Veils
Business Attributes
- Woman-owned Business
Dresses
- Bridesmaid Dresses
- Flower Girl Dresses
- Mother of the Bride Dresses
- Wedding Dresses
Fashion Services
- Alterations
- Bridal Stylists
- Dry Cleaning & Preservation
- Private Appointments Available
Awards and Affiliations
Reviews
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4.9
out of 5.063 reviews
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As a bigger bride, I was always nervous about finding my wedding dress and looking "perfect." The team at Brides by the Falls eased all my nerves and hesitations away. I never felt judged by any staff member, and each compliment I received by a staff member was truly genuine. I didn't expect to find my dream dress during my first ever bridal appointment, but the girls here certainly know what they are doing! I had a wonderful experience and would recommend them without reservations!
The team here is incredible. I found my dream dress and I wouldn’t have found it if it wasn’t for the incredible team and owner. They pointed out the dress to me, which wasn’t love at first sight until the dress was on. Suddenly, my vision came to life and I knew I was leaving with that dress. If they hadn’t pointed out the dress to try on, I sure would have missed out… They were SUCH a pleasure to work with and would recommend everyone to go here.
I could go on for days about what a wonderful experience I had with Brides by the Falls! Jennifer and her team always made me feel so welcome and made the dress shopping experience so pleasant. Amber, the seamstress, is absolutely incredible and extremely talented!
My mom noticed a small manufacturing defect on my dress from the designer. She contacted the store, and Jennifer and Amber went above and beyond to correct the issue. I left so happy with how the dress turned out. And I felt so beautiful on my wedding day in my dress!
Brides by the Falls offers top-tier service and selection! I cannot recommend the store enough! It is hands down the best bridal shop in all of Cleveland.
I loved my experience at Brides by the Falls! The ladies there helped me find my dream dress and made me feel so beautiful the entire time! Amber deserves a special shout-out! Due to medical issues, my dress would not fit symmetrical on my body. I will never forget standing in my dress and Amber’s confidence as she started cutting and pinning pieces of the dress in different places to make the dress fit my body. Amber’s dedication to making my dress perfect is something I appreciate so much! I can’t recommend this bridal shop enough!
I absolutely loved my experience at Brides by the Falls. The team is so kind and helped me find exactly what I was looking for. I loved my dress and had so much fun at every appointment. I highly recommend Brides by the Falls!
I had such a great experience at Bride by the Falls! Everything from the initial appointment down to my dress fitting was lovely! Everyone was so sweet, took the time to work with me, and made sure everything was what I wanted. I appreciated Jennifer’s patience when I narrowed it down to two and kept trying them on until I could make up my mind! I love the dress I ended up choosing and never doubted that it was everything I wanted. It truly fit like a glove! My first dress appointment was at Bride by the Falls, I found my dress there, and cancelled my other appointments! Thank you guys for everything!
I can’t recommend Brides by the Falls enough! Working with Jennifer to choose my wedding gown was such a special experience. I knew I wanted a gown with sleeves for my winter wedding but I was struggling to find a style that felt right. Jennifer took time to understand what I was looking for, made helpful suggestions, was honest about what she thought would work, and ultimately helped me customize a gown from Lea-Ann Belter. I was nervous to order a custom gown but I felt confident that I could trust Jennifer’s judgment and advice. And I’m so glad I did because the gown turned out so beautiful – even better than I could have imagined! When the gown arrived (well ahead of the wedding date), it only needed small adjustments, and the alterations experience with Amber was also phenomenal – her attention to detail is amazing! Thank you so much for being such a special part of my wedding!
I had a wonderful experience at Brides By the falls. The store owner Jennifer was super helpful and helped me find my dream dress. Would recommend to anyone and everyone you will not believe how pretty the dresses are.
Had a great experience trying on gowns! Jennifer went above and beyond to make sure my wedding day look was everything I envisioned.
I went to 10+ bridal boutiques but found my absolute dream dress and veil at Brides by the Falls. They consistently went the extra mile to make sure I got my dream look for my wedding day. Everyone I worked with was patient, not pressuring, and so kind. This bridal boutique is a MUST if you are looking for your dream gown and veil!
They offered such a personal experience in a small boutique setting. Everyone there was friendly and helpful! Also had my alterations done there as well and Amber did a great job! Their selection of dresses were beautiful. My dress was stunning and several people told me they haven’t seen a dress like that before! They are a unique variety of many different styles! I went to 3 shops total and this is the only one I would definitely recommend!
Brides by the Falls offers the best and most personalized experience that every bride deserves, especially when making such a big and important purchase. I went to Brides by the Falls for my very first dress shopping experience and feel so lucky to have found the dress during this visit, but that is largely because everyone was super patient with me, listened to what I wanted and didn't want, and helped to run interference with my family members who were picking dresses that didn't fit my vision or my body. Everyone at Brides by the Falls knows what they are doing, which makes the experience enjoyable rather than stressful. They let me go at my own pace and I never felt pressured, plus they offer in-house tailoring so you don't have to find your own tailor when your dress comes in. I highly recommend going here - just make sure you make an appointment!
I could not recommend brides by the falls more! They have truly made this experience so special for me! From the girls making the appointments and the wedding dress consultants to the alterations and the owner, every single thing was amazing and every single person was so sweet! Not to mention the dresses here are sooo beautiful. The quality is like no other, dresses you would dream of!! I went to one other dress shop before here and felt rushed and didn’t love any of the dresses I tried on and it just wasn’t what I imagined wedding dress shopping would be like. When we came to Brides by the Falls my experience was everything I dreamed it to be! And I loved every single dress I tried on!!! Margaret and Ellen were amazing they really listened to what I wanted, had great suggestions and advice, and were sooo patient and kind! They never put a time limit on anything and just wanted me to be confident with my decision. Amber did my alterations, she’s awesome and went above and beyond! She’s so sweet and made my dress fit me like a glove, it looked perfect! She even sewed a piece of my moms veil inside my dress and used blue stitching for my something blue! Appointments here were something my mom and I looked forward to and had so much fun doing. Not only did I get my perfect, dream wedding dress but I now have memories that will last a life time! So greatful for brides by the falls!
This was the one and only place I looked for a wedding dress. I found a few Sarah Nouri dresses here and fell in love! I sent them a few additional Sarah Nouri dresses, they had them shipped in for me and I ended up choosing one of them. They were great to work with and made my experience seamless!
Jennifer is the owner of this fine establishment and she is AMAZING!!! And so is her staff! Brides By The Falls worked with me to find my perfect style of wedding dress, and took into consideration what I wanted. They gave me amazing options to choose from. All of their prices are extremely reasonable for the quality of dresses they have. I said YES to one of their dresses and I am soo so happy!! I highly recommend this vendor for any ladies looking for a wonderful, intimate wedding dress shopping experience that also has highly competitive prices! I love Brides By the Falls and so will you.
One of the women I am truly grateful for during my wedding planning journey is Jennifer at Brides by the Falls in Chagrin Falls. If I could pick out my wedding dress again I would MOST DEFINITELY pick it out at Brides by the Falls! Jennifer and her team made me feel completely comfortable from the first day I walked into her shop until the last day I took my altered dress home! I told her that I didn’t enjoy shopping to begin with and the thought of shopping for a wedding dress completely overwhelmed me. Jennifer made the process easy and fun! I will forever remember her kindness and support, even during the craziness of trying to get married in a pandemic! I loved her seamstress, Sophie, too! If you need to find a wedding dress, do not hesitate to go to Brides By The Falls! I have never loved any article of clothing more than I do my Martina Liana wedding dress! It’s absolutely gorgeous! (That train tho!)😍 Thank you, Jennifer for being the BEST wedding dress guru a girl could ask for!
Jennifer and her team were nothing short of amazing in helping me find my dream dress! From their patience to their passion for their brides, they made this experience so special. Brides By The Falls puts the bride first and will go the extra mile to ensure your dress is truly perfect. I could not have found a better bridal boutique and would recommend this shop to any bride!!
Jennifer and her team are amazing! I love my dress and they are even Customizing a part of my dress that is not easy. I can’t wait to wear my dress next year On my wedding day!! Thank you!!!
Brides By the Falls is hands down world class customer service. Jennifer, and her team make you feel right at home. They also listen to you, and help guide you when making suggestions.The dresses are exquisite I Love being in the shop! I ended up even getting two dresses. When it comes to bridesmaids they are a cut above the rest! Beautiful dresses, and they make it an absolute breeze for my large 17 person bridal party!
You will not be sorry going with Brides by the Falls
These ladies are absolutely amazing!!! They go above and BEYOND to make your day special! I cannot thank everyone who works at Brides By the Falls enough for helping me feel amazing and beautiful on my big day!!
I was terrified of going dress shopping but Brides by the Falls was such a relaxing, stress free environment. I told Jennifer what my budget was and she helped me find my dream dress. I felt like my dress was made for me. If you’re looking for a personal intimate experience where you feel like the staff has your best interest and wants you to find the right dress than look no further. I will be highly recommending Brides by the Falls to everyone!
I cannot say enough amazing things about Brides by the Falls! As every covid bride and grooms knows, planning a wedding in 2020 is anything but easy. But one of the few parts of the planning that I thoroughly enjoyed was my wedding gown shopping! From start to finish, Jennifer was so kind, welcoming, helpful, and truly made the shopping experience, and all of my fittings, so much fun. Her entire team is just beyond wonderful! If you're overwhelmed with how many bridal salons there are and don't know where to begin, save yourself stress and time - go to Brides by the Falls and find your dream dress!! They have a gorgeous selection of gowns and will help you find a dress that is 100% you. Brides by the Falls is truly the best of the best!
I found my dream dress at Brides by the Falls! The staff and seamstress were exceptionally kind and easy to work with. They ensured that my dress would be absolutely perfect for my wedding day!
Jennifer and Jamie were great to work with! I told Jennifer what I wanted and she pulled dresses that were right for me to try. I had been to a couple of salons where I told them specifics of features or shapes and the staff showed me the racks and said to pull my own dresses! It’s hard to tell what a dress looks like on the rack. Jennifer is very knowledgeable and cares about her brides being happy and finding what is right for them. Also, she ended up selling me the perfect sample dress which fit beautifully off the rack at half off. I’d highly recommend.
I love the staff at Brides by the Falls! Jaimie, Jennifer and Margret were great to work with and made finding my dream dress a piece of cake!! They were also great with all of bridesmaids and helped everyone find something they were comfortable in. I also love their on site seamstress, Sophie. She was so kind, efficient and made the alterations on my dress a breeze. I cannot say enough good things about Brides by the Falls!
I highly recommend Brides by the Falls! I purchased my MOB dress here and Jennifer and Jaimie were amazing to work with. Helen did my tailoring and she's very talented. My dress was perfect! The overall experience was wonderful!
I live in Dallas, but wanted to find my dress in Cleveland so my grandma and aunt could be there with me when I found it. I am so lucky to have come across this bridal shop online - we had the best experience here. Not only did I find the dress of my dreams, but I had fun doing it. The staff was wonderful and genuinely cared and listened to me when pulling dresses and making suggestions. They celebrated with me when I found it and were so nice and helpful throughout the entire process. I definitely recommend visiting Brides by the Falls!
Fantastic. The staff were friendly and seemed genuinely happy to see me every time I went in, from my first visit to my final fitting. As a person who didn't really know what she wanted going into the dress-buying process, I really feel like the staff at Brides by the Falls helped me figure out exactly what I wanted, and I felt unbelievably beautiful in the Lea-Ann Belter dress I got there. I used their in-house seamstress to make it fit perfectly, and she was wonderful as well.
The owner of the shop Jennifer is so so wonderful! I had a great experience and would recommend looking for your wedding dress here. Jennifer was a joy to work with and very helpful in providing her opinions on dresses without being too opinionated .. you can tell she has experience in the industry 😉 she was so patient with me very attentive. my sister also bought her wedding dress at Brides by the Falls. would highly recommend this shop!
Jennifer and Jamie were so so wonderful! I am so thankful that I ended up at Brides by the Falls! I initially had purchased bridal separates (bodysuit and skirt) from another retailer. After a huge debacle with the wrong size being ordered and then the size I needed in the skirt being out of stock with no restock date, I was back at square one with only about two months until my wedding. I frantically started looking for sample sales at local boutiques and Brides by the Falls was the first place I called. Their sample sale had been over for a few weeks, but Jennifer returned my panicked voicemail immediately and set an appointment for me to come in and try on some samples they still had in the shop. I told Jennifer and Jamie the style of the dress I had before and my general style and we picked out several gowns for me to try. I ended up with something totally unique and perfect that only required minor alterations. Jennifer was so excited that I chose this dress because many people had tried it on and it hadn't worked for them, but it seemed like it was meant for me...so maybe I was meant to wait until two months before my wedding to find a dress!
Their seamstress Sophie was wonderful. I had thought about bustling my dress and she was very honest about it not looking right after trying different bustle styles. So I ended up just letting the train (which was not very long) drag and it wasn't an issue at all.
Everything happens for a reason, and I's actually really happy that my first dress didn't work out because then I wouldn't have had this amazing experience at Brides by the Falls!
I had the BEST dress shopping experience here! Jamie and Jennifer went above and beyond to make sure I was satisfied with my dress. They made my mom and I feel extremely special, and they truly showed us the best customer service. As soon as I was measured, they checked on their stock and inventory, and confirmed how quickly I could have my dress shipped! I'm so glad I was able to say "yes" to my dress here! Thank you ladies! For any bride, mother of the bride, or bridesmaids looking around, I highly recommend stopping here :)
Loved this salon! So nice and not pushy at all. Found my perfect dress here! Great selection of gowns that were different than other stores but still reasonably priced.
I absolutely loved this place! The ladies there are so nice and very personal. They work directly with you and you really feel taken care of when you're there. The first time I went, I told them what I was kind of looking for. Jennifer picked out about 5 dresses for me to try on. That very day I bought the second one I tried on! She truly had an eye, and I have her to thank for finding me the perfect dress! Everyone at the wedding was stunned. I am so happy :)
Jennifer and her team at Brides by the Falls are the absolute best! The selection at the store is top notch - she carries many designers that you can't find elsewhere in Northeast Ohio! Brides by the Falls was my only stop when searching for a gown, as Jennifer listened to exactly what I was looking for and was incredibly fun and kind throughout the process! The seamstress I worked with (coordinated by the store) was great as well! Overall an exceptional experience!
I truly enjoyed working with Brides by the Falls from start to finish. My first visit was the best experience I had and I had visited a few other bridal shops on the same day. They made me feel so special while shopping for dresses. I knew instantly when I had found my dress. There were a couple bumps in the road during alterations (largely because I am pretty picky!), but Jennifer and her team made sure that everything was perfect. I couldn't have been happier with the end result and I felt like the most gorgeous bride on my big day!
I had such an amazing experience here. I said yes to the dress at the hayley paige trunk show! The employees were so amazing and took their time with me, and took time to show my bridesmaid dresses. They were not pushy, and gave me great suggestions on accessories. I cannot wait to wear my dream dress for my 9/15/18 wedding!!
My partner, Annie, and I visited Brides by the Falls after already trying on dresses at other stores nearby. Some of those stores looked at us differently, the staff was rude and pressured us to purchase something. When we went to Brides by the Falls, our expectations were low. Annie tried on a few different dresses before she tried on "the one." When she did try it on, Jennifer swooned with excitement. She kept the store open late just for us, helped us create the vision, and worked within our budget. We recommend Jennifer and Brides by the Falls to any person searching for the perfect wedding gown.
This was the first dress shop I visited and I did not need to go to another. If you are looking for a personable, easy-going staff that focuses on only you throughout your appointment, I would highly recommended Brides by the Falls.... especially Kristina, she is the best
Jennifer and Jamie at Brides by the Falls were absolutely wonderful! I had to get a new dress 3 weeks before my wedding because my old one got ruined, and Jennifer was so helpful and nice! Their seamstress, Sophie, was also the best! She did the perfect job on my dress and I couldn't have asked for a better experience even with being in such a time crunch! I HIGHLY recommend this bridal shop!!
Working with Jennifer and the staff from Brides by the Falls was an absolute joy! I was enthusiastically welcomed into the bridal salon, even on my first day of wedding dress shopping. While spending my time at Brides by the Falls I witnessed a constant passion for their work, clear expertise, and a lot of smiles! I fell in love with my dress immediately and loved the final product - I would not change a thing! I highly recommend Brides by the Falls to anyone looking for their wedding dress!
LOVE! I made two appointments for my first day of wedding dress shopping. One being a different store and one being Brides by the Falls. The experience at this store was perfect. Jennifer and her staff listened to what I was thinking for my big day, but also gave me suggestions. They were very respectful of the budget that I had set and if anyone from my party were pulling things that were above budget she let me know before I even tried them on. The dresses here were gorgeous. All of the dresses were beautiful, but once I found my dress I had that experience that every bride wants. This dress was everything that I wouldn't have pictured, but it's the dress that made me feel like a bride. Whether you're looking for a traditional or a unique look you'll find it here. Definitely work an appointment :)
Brides by the Falls was hands down the best bridal salon I visited. I felt like a good friend from the moment I walked in. They helped me stay within my budget during their wonderful sample sale and never pressured me to get the more expensive dress. Both times I visited they never pressured me they just truly wanted me to find my dress. They treat you like family. I'm proud to be a Brides by the Falls Bride.
I did not want to spend a lot on my wedding dress. I knew from my matron of honor that Brides by the Falls sells sample dresses at a greatly reduced price. Jennifer uses top notch cleaning and alterations services, so even a slightly beat-up sample dress and veil will look great, although be ready to pay nearly as much for those services as you do for a sample dress. I was a little bit disappointed at the difficulty I had communicating with the seamstress. She did not complete the work as early as I had anticipated, and I ended up having my final fitting and bustle instructions on the day before my wedding, which was already a hectic enough day. This was totally the seamstress's fault, so I did not lower my rating of the shop. In the end, I had a very high quality dress and veil for a low price. The dresses here are all high quality, and if it is in your budget, consider ordering a new one from them.
When looking for a wedding gown, do not miss stopping in here. They have a beautiful selection of gowns, and Jennifer & Karen are SO helpful. They will help you find something in your budget, and that suits what you're looking for. We also went through them for our bridesmaid gowns and they made every step of the process seamless and easy. They use a very talented seamstress who did my alterations perfectly. I couldn't be happier with Brides by the Falls!
I bought my dress at Brides by the Falls, and I can't say enough good things about the owner, Jennifer, or my entire experience.
With my wedding more than a year away, I wandered in to Brides by the Falls on a whim, just to get ideas about dresses. (The windows are always beautiful and suck you in.) Given my lack of an appointment, not to mention my casual dress, Jennifer could have easily written me off. Instead, she was amazingly helpful.
Jennifer took the time to chat with me to really understand my wedding, the venue, my personal style, and what I wanted in a dress. She let me paw through everything to pick out options, (and they have an excellent selection of dresses of all styles across a range of prices), then made very astute recommendations on top of that. Jennifer has an amazing eye and was so helpful in narrowing down the options to find the perfect dress (and a coordinating veil).
I never felt pressured or rushed in any way, even when I (panicking because I realized I'd probably found "the" dress) called a friend and then waited (in the dress) for 15 minutes while said friend drove over to give me a second opinion.
In the end, I found my dream dress, in record time, at a price that was as good or better than anything else I've seen. Love Jennifer, love Brides by the Falls.
If I could give this place 10 stars I would. They're that great.
I initially picked a wedding dress from a store in Cincinnati, OH...and I hated it. I felt pressured into the purchase, and ended up going with a very prom-y looking dress. A few months later, I went to Brides by the Falls with my mother. We explained our problem, showed them a few pictures, and in a flurry the sales woman was off pulling dresses. I don't recall disliking a single dress she picked out. When we'd narrowed it down to 2 dresses, she didn't even mind when I changed back & forth a couple of times, keeping her there 20 minutes past close.
Alterations are done in-house by a great woman who comes in a few days a week. She clearly knows what she's doing. My dress fit perfectly. She even altered a jacket I had made for the wedding that came in way too big.
I felt amazing my whole wedding day. Thank you to Brides by the Falls for making me feel so beautiful, and for helping me find a dress that complimented both my body and my style.
As a bridesmaid in a friends wedding, I was told to use this store to place my order for my dress. I let the bride know that the price of the dresses here we're more expensive than the stores in the city I live in. When I called the store to ask them to at least price match them, they told me they would give me a call back after they talked to the owner. At that point, they called the bride and proceeded to blame the size of the store for their inability to have competitive prices.
After not receiving a call from the store, the bride called me to explain the situation. I just gave up at that point and called the store to place the order when I was told that they were with a customer and they would give me a call back. More than three hours pass before I finally receive a call back. I originally wanted extra length on my dress but the woman on the phone forgot to put that in my order. I didn't care at this point. I wasn't told an expected date of arrival or any details.
This was a completely horrible experience. The lack of professionalism was baffling.
I'm sure the bride in my party had a good experience but I could NEVER recommend that someone use the services of this store based on experience. I would try to deter people from going to this store.
The store could have easily made things right by matching the competitive price, calling me back with answers and not trying to make the bride be in the middle of it, and handling the entire situation with more professionalism.
The girls at Brides by the Fall are so amazing to work with. They really do have the best selection of quality dresses in the area. The store owner personally delivered my dress on the morning of my wedding because of a time crunch on my end that week. Can't say enough good things!
I'm from the Chagrin Falls area but now live in Columbus and when it came time to shop for dresses, this is the one place my mom wanted to go to. They truly made the dress shopping experience wonderful :)
Jennifer and I first met when I asked her for a special favor for my sister's wedding three years ago. She went above and beyond and did something that I will never be able to thank her enough for. When it came time for my big day, I knew exactly where I wanted to get my dress. I found the most perfect dress there that fit all my needs. It brought me to tears! I am so happy that I was able to reconnect with Jennifer and Brides by the Falls and that they could be apart of my special day!
The women at Brides by the Falls are truly exceptional! The first time I went there, it was the second dress shop I had been to and I was surprised to find that normal people worked at this shop. Not people trying to fit me into 8 sizes too small, definitely not me dresses. But people who took the time to understand who I was and what kind of dress would suit me best. The first dress Karen picked out for me was the winner although I had to pick out several flashier dresses to make sure. But she was spot on. She knew me better than I knew myself. Following that first visit, you become closer and closer to these women. We almost always stayed there longer chatting about something or other. If you want to feel special each time you walk in to try on your gown or pick out your bridesmaid dresses, or if you don't like the pretentious attitudes of some of the other places in the area, Brides by the Falls may be exactly where you need to go!
Brides by the Falls is the #1 place in Cleveland to find your wedding dress. Jennifer, Karen, and Betsy are the three professionals you want when it comes to finding the right dress for the most amazing day of your life. Jennifer, the owner, made my experience stress free, exciting and enjoyable. Her honesty and knowledge guided me to find the perfect dress that not only worked with my figure but also my personality. I love it! She cared about finding the right dress for me. The staff of Brides by the Falls have the knowledge and experience in the wedding dress business. They know their products and take care of their clients. Betsy, the talented seamstress, made sure I was comfortable in my dress and made any changes I needed. Karen, the sales associate, made every visit fun. She answered all my questions, gave great tips for my wedding day, and made the overall experience the best. Their wide selection of Bridesmaid dresses made it so easy to fit my beautiful bridesmaids (and affordable). From the Budget Bride to the Pricey Bride, everyone can find the right dress to fit their budget at Brides by the Falls, in Chagrin Falls. The one thing that sets them apart from every bridal shop I've been to is that they truly care about you and your wedding day. Thank you ladies for everything. :)
I visited Brides By The Falls and found my perfect dress. It was a sample and I got it for a great deal. No one pushed me to buy a more expensive dress even though my budget was more than my dress. They were genuinely happy that I found a dress I loved. I have not started my alterations yet but havebenn in multiple times to show my dress to people. They make me feel as welcome everytime I come in as the did the day I bought my dress. I recommend this store to everyone!!!!!!
I had the best experience at Brides By The Falls. The ladies who work here are amazing and so knowledgable. They made the process fun and I loved coming in. My dress is beautiful and the service was perfect. Thanks ladies!
Everyone was so accommodating. I didn't have to worry about anything. They arranged for the tailoring, cleaning and pressing of the dress. They have the best selection and quality of dresses in the area. My dress was so well tailored and comfortable to wear all day long. I highly recommend them to all brides to be.
I just bought my dress at Brides By The Falls! My wedding is not until 2014 and I went to alot of shops that treated me like I was unimportant because my wedding is not for almost two years. The girls at Brides By The Falls were so sweet and helpful. They made the process fun and we laughed alot. My dress is gorgeous. My budget was under $2000 and there was tons to choose from. I stayed under my budget with a dress and veil! My fiance was thrilled. I would recommend this shop to anyone looking for a dress. The gowns are beautiful, there is a big price range ti choose from, and the girls who work there are the best.
Brides by the Falls is a cute shop in Chagrin Falls. They do not have the largest selection but what they have is great. I went to 3 bridal stores and this by far had the best quality of dresses. Their staff is very knowledgable and they understand the importance of customer service.
What an amazing store! I tried many other places before I fell in love at Brides by the Falls! Jennifer, Karen and Betsy are like family! They were able to call the designer of the dress I loved and they made me a new dress that was better than I ever dreamed of! I have a crew of family that went with me everytime including my niece and flower girl. Most stores I went to looked angry that we brought a child into the store. Jennifer would sit on the floor and color with her and she still talks about how much fun she had! They found her the perfect flower girl dress and basket to match too. I cannot say enough good things about everyone at this store, I just wish I had an excuse to go back!
I went to 8 bridal stores in the Cleveland area. The minute I walked into Brides By The Falls I knew I would find my dress. The staff was so amazing and helpful. I bought a Lea Ann Belter gown and it looked perfect on my wedding day. Jennifer and Karen were great to work with. Betsey, the seamstress, did a beautiful job. I was moving and she altered my dress in one weekend. My day was perfect thanks to them. I would recommend them to anyone who wants a fun, comfortable environment.
Jennifer and her staff offered amazing, personalized service. I was able to find a perfect dress that was in the store as a sample. This was great due to the small window of time we had (about 8 weeks). Jennifer & Karen made my dress shopping experience effortless and calm. Betsy did perfect alterations in one shot and gave great tips on undergarments. They are the best!! Loved my dress & received so many compliments.
WORST SERVICE EVER!!! THE SEAMSTRESS CAN'T SEW WORTH ANYTHING. SHE RUINED MY DRESS!!!THEY LEFT ME AT THE ALTAR WITH AN UNFINISHED GOWN AND TOLD ME "TO DEAL WITH IT IT IS NOT THEIR PROBLEM".
THEY WILL TAKE YOUR MONEY AND WORSE, YOUR EXPERIENCE OF A LIFETIME.
THEY PROMISED A PRODUCT THEY DIDN'T HAVE KNOWLEDGE WITH. WHEN PUSH CAME TO SHOVE THEY COULD NOT HANDLE THE STRESS OF THE SITUATION AND LEFT ME WITH A RUINED UNFINISHED DRESS!!!!
I WOULD NOT LET MY WORST ENEMY GO INTO THIS SHOP!
I LOVED this store and had a great time choosing a dress and going back for alterations. I would highly recommend it. And, Ive never heard a bad thing said EVER about this store. The owner, Jennifer, is super professional, helpful and just sincere. Karen, the sales associate, makes the process fun and enjoyable instead of stressful. I was very happy with my overall experience. Note ~ Not for the on-a-tight-budget bride.
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100 North Main Street, Suite 201, Chagrin Falls, OH
Brides by the Falls
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