My daughter & son-in-law just had their wonderful August wedding at the Cliff House. Like so many couples, they had to navigate many twists and turns and a year long postponement ...due to Covid. We chose the Cliff House to blend our family's connection to Maine and the groom's family's love of all things beach/water, etc. This is a gorgeous wedding venue with wonderfully designed rooms and spaces so that you and your guests can be together in a stunning setting. It is pricey, but worth it if your guests are also okay with the price point. We ended up having to contend with a hurricane on the wedding day on top of it all (!), but the resort offers a lovely indoor space for ceremonies and it ended up working out just fine. We had a few minor hiccups with cocktail hour food but dinner service was fabulous, and we had superb vendors who were all familiar with the spaces which was very helpful. To be fair to prospective brides and grooms, I would note that there seems to have been a LOT of recent turnover in the on-site coordinator role. We experienced several changes over the course of our two year wedding planning experience.
The banquet sales manager is now doing most of the hands-on event coordination as well - hopefully this is temporary due to covid, etc. though I don't know if that's why coordinators mentioned here in earlier reviews have left? It was my sense that the current on-site coordinators/managers are exhausted and short staffed, and that created additional stress for us in the execution of the day. We found that specific details we sorted out carefully needed to be re-visited a number of times, and that created some additional work and stress. While the banquet sales director is a very hard working and competent person, she was really stressed out on the wedding weekend, and it added to our own stress and made for a few unnecessarily bumpy hours. If you have your own outspoken well organized wedding planner/coordinator to act as your liaison and take care of details for you, you should be able to reduce stress and have a lovely event here. (We had a wonderful planner who ended up having a schedule conflict on our actual re-scheduled weekend, so we had weekend-of help from a terrific young assistant, but not quite the level of advocacy and oversight you get from someone with years of experience). As currently configured, I would not recommend relying on the in-house event coordinators alone to execute your vision here. The only other thing I would note, which I found odd, is that we received warm welcome notes and good wishes in our rooms on arrival , but no one checked in with us during not AFTER the event to congratulate our family or ask about our experience. We got an on line survey emailed to us and that was it -- I think it reflects a large corporate ownership - it seems it is not a place where you're going to have a personal phone call etc after your event.
We actually saw the on site coordinator the morning after the wedding to collect the wedding cake top and she didn't ask at all about the event -- I think reflective of being overworked maybe?
exhausted? In a similar vein, my daughter and son-in-law were not able to get a late checkout the morning after which led to some extra stress and scrambling before their farewell breakfast...All in all, it is a gorgeous venue - we would do it all over there in a heartbeat but I'd make sure I had my own coordinator available throughout the weekend of.....