Brides deserve to know how shady and dishonest (in my opinion) this company is as I wish I did! I have signed contracts proving everything I say here to be true. We REGRET choosing Epic Florals. Their work was subpar and saddening for such a bi...g day that we can never get back.
We were disheartened by the inferior quality of their florals, their substandard/ delayed execution, and their mediocre efforts to make things right.
1. Absent Cascading Bridal bouquet - They did not provide the cascading bridal bouquet that was in our contract. The minute it arrived at the venue, it fell apart in Clara’s hands. I had to use my bridesmaids smaller bouquets for photos. I was heartbroken that I could not do our bouquet toss as planned. My cascading bridal bouquet was supposed to be adorned with family heirlooms from my deceased grandparents; it was something sentimental that I envisioned in my photographs, so it was gutting not to have it.
2. Bridesmaids bouquet, MOB & MOG corsages, and both groom and groomsmen boutonnieres - all of these items were arranged with wilted, dilapidated florals. The petals were falling off, one by one before the ceremony even began. The flowers in the bridesmaids bouquets were even turning brown. This was another eyesore in our photographs. The boutonniere on the Groom himself was especially disappointing as petals were falling off during the first look; they barely made it pass the ceremony.
3. Arch - Although they tried diligently on the arch, you can see that there were baby’s breath flowers hanging down from the top, you could see that it was falling apart and the execution was sloppy.
4. Delayed reception - they were 30 minutes late to setting up the reception area. On my wedding day, when I should be enjoying the moment, I was faced with having to decide if I wanted to pay extra thousands of dollars to extend both photography and saxophonist due to the delay. It was upsetting on all facets and really affected my mood, which should have been one of the happiest days of my life :(
The sad truth is they sold me on a vision that they were not able to execute. During our communications I had doubts, and they reassured me that they were going to live up and exceed my expectations. To my dismay, they did not even come close. Something as basic as a bridal bouquet was robbed from me! Epic Florals really sold themselves in our email communications but sadly, did not live up to it at all.
After expressing our disappointment, they only agreed to refund the cost of the bouquets, nothing else. They asked me to look beyond their inefficiencies and appreciate the wedding. Their dismissive response felt unfair and ultimately, I wish more than anything that I could go back in time and choose a better floral company. It’s so disappointing because I can literally never get this moment back ever again.
Beware!