Evermore Wedding Gown Care

se they specialized in vintage gowns, and I did not want it to be dry cleaned. The dress was in good condition but yellowed, (see before photos) and the store manager assured us that Evermore would be able to restore it to its original color.                                                                                  Sadly, Evermore was not able to do this and damaged the vintage fabric in the process. This was partly due to the work not being started in the timeframe promised (almost two weeks later than agreed upon) which resulted in rushed service and the gown being pressed while still wet with cleaning fluid. The once ivory dress now looked bleached white with ivory splotches and was dull instead of having a satin sheen. (See photo) The manager recommended the dress be processed a second time and then asked for another week after that. Without my permission, the dress was sent out and dry cleaned! The general manager said he thought the dress had grease stains and that he did not know the history of the dress. He could have known had he asked. The dress had been fully examined before any treatment, and there were no grease stains on the dress. The dress came back still splotchy and had been pressed on the right side of the fabric causing heat damage. (See photo) The store manager shook her head and said, “The best I can do is 50% off. I requested the full amount and was given that.                                                                                 Aside from not being able to restore the dress to its original color, the gown was irreparably damaged because of the way it was pressed. I expected that a company that specializes in vintage gowns would train their staff to not press a wet garment and press on the underside of the fabric. I know there are no guarantees in life and mistakes happen. What matters to me as a customer is the response when there is a mistake. I spoke with both the store manager and general manager, and neither would acknowledge that the gown was treated poorly. The general manager said, “What do you expect me to do? Clean the dress again? I have lost so much time and money already.” I absolutely did not want the dress done as Evermore had not demonstrated its staff were capable of caring for an heirloom dress. I felt I was treated in a disrespectful way and was shown no empathy for such disappointing results.                                                                                                              When I first brought in the dress, I was asked for its value. I said, “priceless.” I was encouraged to write that on the form. Now the gown is no longer lovely or the heirloom we hoped to pass onto the next generation. We have less than three months to find a dress. What was supposed to be a joyful part of planning a wedding has been so heart breaking.

interest in mind and I could tell she put so much love and care into my dress. I will always recommend evermore. Thank you, Maria!

ess that had 7 layers of fabric that I wanted hemmed to a midi length. She also took the extra fabric from the dress and made a bow that completed the look perfectly! I can’t thank them enough for make me feel so welcome and heard. I will be returning in to them in the future! Thank you Evermore!

s. Despite the amount of stains to start, Evermore was able to clean it, preserve it, and make it possible for a future daughter or family member to wear it one day. 100% recommend Evermore!

ittings! I purchased my dress off the rack and so Evermore first cleaned and fixed some of the minor issues before we started the alterations process. Nga really seemed to get my vision for the dress, but there were a few areas that I was told we couldn't fix with the pleating in the chest. The dress also was pretty tight at my final fitting, but I was told that it needed to be that tight to stay up all night since it was strapless. Nga did a great job, but ultimately I needed someone else to jump in and help make it perfect. I was nervous that since my last alteration was a month out that it may not fit, and so was very appreciative that Evermore got me in to try it on the week before the wedding. Unfortunately I was right and it was far too tight to be comfortable. Maria Susana stepped in to save the day! She worked throughout the week to make sure my gown was absolutely perfect, in fact she recognized the issue with the dress was my long torso and so added in an extra piece to make it perfect and designed for my body. I cannot say enough good things about Maria Susana!! Maria Susana also was able to adjust the pleating that I was originally told could not be fixed. I am so thankful that she helped make my dress perfect and I'd give her 100 stars if I could. Evermore is pretty pricey, but if you want your dress to be perfect, paying a little extra is worth it!

en. She was incredibly kind and highly skilled, taking the time to understand my vision and making adjustments with expert precision. The end result was breathtaking, far exceeding my expectations. Maria transformed the dress into a perfect fit, enhancing its vintage charm while ensuring it suited my style. I couldn't have imagined a more beautiful outcome, and I'm so grateful for her exceptional work.

process was seamless, and the level of professionalism and expertise demonstrated by the team was truly outstanding. First and foremost, the tailoring services exceeded my expectations. I brought in a dress with intricate detailing and specific alterations, and the tailor not only understood my vision but executed it flawlessly. The attention to detail and precision in their work showcased a level of craftsmanship that is truly rare to find. Moreover, the garment cleaning service provided was equally impressive. My dress not only looked immaculate but also retained its original luster and color. It was evident that they use top-notch cleaning techniques and take great care in preserving the integrity of the fabrics. I spilled red wine and walked through what looked like mud in my dress and they got every stain out! See pictures for the proof! What sets this company apart is their commitment to customer satisfaction. The staff was friendly, attentive, and went above and beyond to ensure that I was completely satisfied with the final results. They took the time to discuss my preferences, offered valuable suggestions, and made the entire experience enjoyable. The turnaround time was also commendable. I received my tailored and cleaned dress within the promised timeframe, and the results spoke volumes about the efficiency of their operations. In addition to the stellar craftsmanship and excellent service, the pricing was fair and transparent. I felt that I received great value for the quality of work delivered, and there were no hidden fees or surprises. Overall, I cannot recommend Evermore highly enough. If you are looking for a tailor and garment cleaning service that combines skill, professionalism, and a genuine commitment to customer satisfaction, look no further. I am grateful for the impeccable work they did on my dress, and I will undoubtedly be a loyal customer for all my future tailoring and cleaning needs. Bravo to the entire team for setting the gold standard in the industry!

ou would never know! They preserved my veil as well which had dainty, little pearls on it. Excellent service, care, and attention to detail! Your dress will thank you!