Great experience...I walked in to look for veils and headpieces. Francine spent a lot of time with me and was incredibly kind and helpful. She had exactly the design of cathedral... veil I wanted. She also had a headpiece that could be used as either a headband or a tiara, which matched well with my dress and our venue. The veil and headpiece were a little more than I wanted to spend, but I was happy with what I purchased. And, after I paid and left, Francine called me to let me know that she had called the manufacturer of the veil, and he could cut the veil at the factory to whatever length I wanted, avoiding the extra alterations cost. That was very helpful and considerate.