Jeff was very easy to work with and accomodating to our needs. However, he was not the person to provide service to us during our ceremony and wedding. The person who provided service for us showed up late, started the ceremony 10+ minutes late..., and abruptly cut off songs as he recognized it had either been played before, or was not the appropriate song for our carefully selected setlist.
This type of behavior continued throughout the night and the bridal party had to step in to help him on several occasions. One of the lowlights was when Ric unplugged our iPad from his equipment and threatened to leave the wedding. He abruptly cut off songs, repeated songs, and continued to make mistakes throughout the night. He managed to completely delete an entire hour worth of music that we not only carefully arranged, but also purchased from iTunes.
When we look back on what should have been a beautiful ceremony and reception... we cringe to remember the music situation. The music selections took a LOT of time, effort and money. Fortunately, when our groomsman and even our caterer called Jeff to complain for the poor service... Jeff refunded our money without asking any questions. For that we are appreciative, however, refunded money couldn't make up for the embarrassment and frustration the Just Press Play representative caused to us. After the police were called on this person (because that is just how bad his performance was) it turns out he was not under the influence of alcohol, but rather it was a bad reaction to new medication. It's an extremely unfortunate situation that played a large part in our memories for our wedding.
The concept of the business is a great one and Jeff was easy to work with, but we wish we could have known in advance that the representative sent to provide service didn't have front teeth and had two-toned dyed hair. We also would have liked to meet with the representative to ensure he was able to utilize the iPad and navigate appropriately to the correct songs (which were carefully chosen and labeled by my fiance).
This may be an isolated incident, but when you are spending so much money and time planning your event... wouldn't you like to know what could happen? If you choose to go with this business, based on affordability or convenience, make sure you know who will be playing your music and what type of personality/conditions you might be forced to deal with (and worse, always remember).