Kelley's Flowers LTD.

We met with Kelley less than a week ago to discuss our wedding flowers. She hung up on my fiance upon our arrival and claimed she though he was the a misdial or cold call. She did not come prepared with anything I requested, even though I sent her plenty of photos of the items I liked. I had to resend her these photos and she kept showing me photos of bouquets that I didn't like and claiming she would pick the flowers I requested. Since that meeting, she has bombarded my fiance and I with text messages and emails asking for a decision and tried pressuring us saying that another bride wanted our date. Thankfully, we met with a different florist yesterday that is a much better, more professional fit that we are so very excited to work with.

We could not be more disappointed in the services rendered by this business. As parents of the groom, we want to warn future brides to tread carefully if you choose Kelley to do the flowers for your once in a lifetime Wedding Day. Kelley did not deliver on products or services. Kelley met us when she worked for a reputable florist near us and after we had made initial plans sprung on us that she was leaving the florist, starting up her own business. She promised she had a partner we would meet, the partner never showed. Kelley promised large bouquets and arrangements and that she had done wedding flowers for 20 years. Her inexperience running a business is apparent. Now obligated, we tried to be understanding of her startup business. We provided items she agreed to use and then did not due to her poor time management skills. She promised unique and beautiful altar arrangements that did not look like funeral sprays. She promised water vials on the bride and bridesmaids bouquets. After showing her pictures of the church and in particular the pews for pew bows, she assured us they would be beautiful. She promised large table centerpieces, flowers around the cake table, and bringing the pew bows from church to decorate at the reception. I supplied pictures of the church, what we wanted and the contact people at the church. I offered to meet with her at the church in advance, but she assured me she would do the preliminaries. Well in advance of the wedding day, the groom informed Kelley that there would be fewer guests able to attend and that we would require fewer centerpieces. Kelly had a meltdown. Kelley sent the groom a bill for expenses I had already paid by check and our bank had with a receipt that she had indeed cashed my check. When the groom went over the bill with her she found she had overcharged them. She gave us prices for items and then later told us they were far more costly than what she had quoted. On the day of the wedding, there was a funeral held at 11:30AM. I contacted Kelley in advance and informed her of this and planned to meet her at the church at 9:00AM to stage the flowers so that we could set up after the funeral and so that I could deliver the brides flowers for her pre-wedding pictures. I arrived at the church ten minutes early and waited, called, emailed and texted to no avail. Kelley called the groom more than an hour later asking where I was. When she called me, she rudely accused me of not being at the church. Kelley was at the WRONG church. By the time she arrived it was nearly 10:30AM. Kelley had only brought the bridal party flowers which had already started to wilt. No water vials. The altar floral pieces looked like funeral sprays. The pew bows that were paid for were not there with the excuse was that she had planned to make them on site, but couldn’t because of the funeral, but were probably planned for the wrong church. At the reception site, no pew bows to decorate the head table and backdrop, no flowers for the cake table used by the venue for every wedding with flowers because Kelley said they would not fit on the cake table. The centerpieces were just adequate, not spectacular arrangements as promised. No apologies, no refunds, lots of attitude, none of it good.